AA Warranties
Verified Business
AI Review Summary
Based on recent customer reviews, AA Warranties faces significant criticism regarding claims being declined under a blanket "wear and tear" classification, even when components are listed as covered under the policy. Customers frequently express frustration with inadequate claim payouts that fall far short of actual repair costs. Communication and responsiveness are recurring pain points, with many reviewers reporting unanswered calls, ignored emails, and a lack of accountability. A small number of positive reviews highlight helpful individual consultants such as Thato, Brandon, and Rendani, praising their professionalism and efficient claims handling.
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
15h 47mReply Time
-89 NPSUnlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 16 hours 39 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
15h 47m
NPS Score
-89
Recommended: Unlikely
Replied to 83% of negative reviews
Reply time on negative reviews: 16 hours 39 min
Review Distribution
1.5|41 Reviews
Jun '25 - May '26
5(12.5%)
4(0%)
3(2.5%)
2(0%)
1(85%)
5(12.5%)
4(0%)
3(2.5%)
2(0%)
1(85%)
Frequently Asked Questions About AA Warranties
Based on recent customer reviews, AA Warranties faces significant criticism regarding claims being declined under a blanket "wear and tear" classification, even when components are listed as covered under the policy. Customers frequently express frustration with inadequate claim payouts that fall far short of actual repair costs. Communication and responsiveness are recurring pain points, with many reviewers reporting unanswered calls, ignored emails, and a lack of accountability. A small number of positive reviews highlight helpful individual consultants such as Thato, Brandon, and Rendani, praising their professionalism and efficient claims handling.
AA Warranties has a TrustIndex of 0 out of 10 on Hellopeter, based on 41 reviews in the last 12 months. They reply to 83% of negative reviews, typically within 16 hours 39 min. Hellopeter has tracked AA Warranties across 321 total reviews. How is the TrustIndex calculated? →
Recent reviews (41)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKJ
Kgomotso J
1 reviews | Active since Jan 2020
9 Mar 2026, 11:25
Bad useless service
Tried to call them about their bad usesless service i was on the phone for 10 minutes no one answered the phone until i hang up , very useless company and waste ot time.and my money
Helpful (0)
|Replies (0)KJ
Kgomotso J
1 reviews | Active since Jan 2020
9 Mar 2026, 11:25
Bad useless service
Tried to call them about their bad usesless service i was on the phone for 10 minutes no one answered the phone until i hang up , very useless company and waste ot time.and my money
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Replies (0)ED
SN
Shikhar N
1 reviews | Active since Jan 2020
6 Mar 2026, 15:11
AA Warranties Reject Claims as “Wear and Tear” While Increasing Premiums
I am extremely disappointed with my experience with AA Warranties. My policy premiums have been increased over time, yet when it comes to submitting a claim, every issue is conveniently labelled as “wear and tear” and rejected. Most recently, my vehicle was inspected at the dealership and it was confirmed that both lower ball joints need to be replaced. I submitted a claim, only for it to be rejected on the basis that it is “wear and tear”. This is extremely frustrating because these components are listed as covered items in my policy. This is not the first time this has happened. I previously had a claim relating to the transfer case, which required repairs, and that was also rejected using the exact same explanation. It raises serious concerns about the value of this warranty. If every mechanical component failure is simply classified as wear and tear, even when those components are listed as covered, then what exactly is the purpose of paying for the warranty? What makes this situation even more frustrating is that AA Warranties has increased the premiums I have been paying, yet when it comes time for them to honour the policy, the claims are declined. Customers take out these warranties in good faith, expecting that the policy wording will be honoured. Unfortunately, my experience has been the opposite. It feels like customers are paying monthly premiums for cover that becomes meaningless when a claim is actually submitted. I would strongly encourage AA Warranties to review their claims assessment process and honour the policy coverage they advertise to customers.
Helpful (0)
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Shikhar N
1 reviews | Active since Jan 2020
6 Mar 2026, 15:11
AA Warranties Reject Claims as “Wear and Tear” While Increasing Premiums
I am extremely disappointed with my experience with AA Warranties. My policy premiums have been increased over time, yet when it comes to submitting a claim, every issue is conveniently labelled as “wear and tear” and rejected. Most recently, my vehicle was inspected at the dealership and it was confirmed that both lower ball joints need to be replaced. I submitted a claim, only for it to be rejected on the basis that it is “wear and tear”. This is extremely frustrating because these components are listed as covered items in my policy. This is not the first time this has happened. I previously had a claim relating to the transfer case, which required repairs, and that was also rejected using the exact same explanation. It raises serious concerns about the value of this warranty. If every mechanical component failure is simply classified as wear and tear, even when those components are listed as covered, then what exactly is the purpose of paying for the warranty? What makes this situation even more frustrating is that AA Warranties has increased the premiums I have been paying, yet when it comes time for them to honour the policy, the claims are declined. Customers take out these warranties in good faith, expecting that the policy wording will be honoured. Unfortunately, my experience has been the opposite. It feels like customers are paying monthly premiums for cover that becomes meaningless when a claim is actually submitted. I would strongly encourage AA Warranties to review their claims assessment process and honour the policy coverage they advertise to customers.
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Replies (0)N
NOMPUMELELO
1 reviews | Active since Jan 2020
27 Feb 2026, 10:52
Steerlock claim declined
AA Warranties has been declining my claims, everytime I'm being advised is not covered, only now I'm being told steering lock is not part of steering mechanism which is clearly covered on this policy and they declining it because it's not part of the examples. They are ***** company don't join them. This should have clear stated on their exclusions but it's not there. Now I'm asking myself what other exclusions that are which are not clear stated in this policy.
Helpful (0)
|Replies (0)N
NOMPUMELELO
1 reviews | Active since Jan 2020
27 Feb 2026, 10:52
Steerlock claim declined
AA Warranties has been declining my claims, everytime I'm being advised is not covered, only now I'm being told steering lock is not part of steering mechanism which is clearly covered on this policy and they declining it because it's not part of the examples. They are ***** company don't join them. This should have clear stated on their exclusions but it's not there. Now I'm asking myself what other exclusions that are which are not clear stated in this policy.
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Replies (0)SM
SANELISIWE M
1 reviews | Active since Jan 2020
25 Feb 2026, 11:16
Useless policy
I recently had a terrible experience with when I tried to claim for a minor scratch on my car. I joined their membership thinking it covered minor damages like scratches, but boy was I wrong! When I scratched my car on a gate in February, I followed their claims process, got a quotation from a registered panel beater, and submitted it. Initially, they said they'd process the claim, but later changed their tune, saying they'd only cover labour costs, excluding paintwork. This is not what I was told when I joined - I was led to believe it covered minor damages like scratches. The lack of communication and transparency has been appalling, with unnecessary delays causing the scratch to rust. When I called to ask what's going on, they gave me the runaround. Don't waste your money and time on their 'comprehensive' cover is a joke. If you value your sanity and wallet, stay away! 😤
Helpful (0)
|Replies (0)SM
SANELISIWE M
1 reviews | Active since Jan 2020
25 Feb 2026, 11:16
Useless policy
I recently had a terrible experience with when I tried to claim for a minor scratch on my car. I joined their membership thinking it covered minor damages like scratches, but boy was I wrong! When I scratched my car on a gate in February, I followed their claims process, got a quotation from a registered panel beater, and submitted it. Initially, they said they'd process the claim, but later changed their tune, saying they'd only cover labour costs, excluding paintwork. This is not what I was told when I joined - I was led to believe it covered minor damages like scratches. The lack of communication and transparency has been appalling, with unnecessary delays causing the scratch to rust. When I called to ask what's going on, they gave me the runaround. Don't waste your money and time on their 'comprehensive' cover is a joke. If you value your sanity and wallet, stay away! 😤
0
Replies (0)KJ
Kgomotso J
1 reviews | Active since Jan 2020
24 Feb 2026, 10:39
Very bad service
Very useless company i will never recomend anyone to join it
Helpful (0)
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Kgomotso J
1 reviews | Active since Jan 2020
24 Feb 2026, 10:39
Very bad service
Very useless company i will never recomend anyone to join it
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Replies (0)H
Hilton
1 reviews | Active since Jan 2020
21 Feb 2026, 12:18
Do Better AA Warranty
I would not recommend this warranty provider based on my personal experience. I held a motor warranty policy with them for over two years. While premiums were deducted consistently, my claim for a suspension and fuel system component was declined. Following the rejection of the claim, I chose to cancel my policy. I have since returned to Innovation, with whom I was previously insured before moving to AA on a friend’s recommendation. During my prior time with Innovation, I did not experience issues with claims.
Helpful (0)
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Hilton
1 reviews | Active since Jan 2020
21 Feb 2026, 12:18
Do Better AA Warranty
I would not recommend this warranty provider based on my personal experience. I held a motor warranty policy with them for over two years. While premiums were deducted consistently, my claim for a suspension and fuel system component was declined. Following the rejection of the claim, I chose to cancel my policy. I have since returned to Innovation, with whom I was previously insured before moving to AA on a friend’s recommendation. During my prior time with Innovation, I did not experience issues with claims.
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Replies (0)KJ
Kgomotso J
1 reviews | Active since Jan 2020
20 Feb 2026, 11:34
Bad service from AA warranty
Bad service the are refusing to pay the amount of 33000 for my car engine problems they only want to pay 800 , very useless warranty
Helpful (0)
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Kgomotso J
1 reviews | Active since Jan 2020
20 Feb 2026, 11:34
Bad service from AA warranty
Bad service the are refusing to pay the amount of 33000 for my car engine problems they only want to pay 800 , very useless warranty
0
Replies (0)