Melanie E

Active since Oct 2018

Reviews

Industries

Reviews

8 reviews

3 months ago

Debit order and insurance warrenty dispute

My debit order did not go off for March. I them emailed 3 April 2026, them thinking that they forgot to change the date of my debit order. By 5th the debit order didn't go off but so i emailed them again requesting there banking details so i could do the payment. Paid them then i get an email stating im arrears so requested why. Cola, emails stating its because i changed the debit order date thats why I'm in arrears. I contact them disputing this email. By 23 April, i spoke 3 different people to found out it was a warrenty that i haven't signed up for that was added onto our account. Our debit order mandate with the bank was suspended because theres a revised mandate with the warrenty included which needed to be approved by me. I never received a new mandate with any changes. AA Warranty and Marquis claims that i signed for a service and tyre warrenty. They cant cancel the warranty until they hear a recording which they claim states i agreed. The strange thing i spoke to the a Lady at AA in August 2025 asking if im interested in a policy. Which I told her i needed to confirm with my husband. I didnt accept that the agreement at the time and in March 2026 they tried to deduct it with my monthly payment. The debit order payment most was probably was rejected by the bank and bounced back. I had to pay it via Eft. My concern was this month payment which they claim the amount has changed because of the warranty. Noone can assist until they hear a recording. I will have to cancel the warrenty with AA warranty. Now the debit order is going off tomorrow with the warrenty and must accept it. We feel that we are being bul**** into this policy that we didnt sign up for. There staff is like robots that wont go the extra mile to see if they can assist.

4 replies

Sanlam

15 months ago

Retirement annuity claim issue

Ive been contacting them for days about my claim for retirement fund. All i get is this annoying AI voice prompts that put you hold for +-20 using your airtime. I email them, and receive an Ai prompted message that someone is going to contact you within 2 days. Receive an email with my current retirement policy number as the reference. I have 3 policy 2 current and 1 that has been laying dormant since 1998. They know that their system reflects 3 policy for retirement why are they sending information that i can't claim on now. Im begining to wonder if all these insurance companies are a bunch of ****mers. Because when its time to pay out there is always an issue. Upset client.

3 replies

OnAir TV

45 months ago

On Air dispute

Wish to refer to a previous review from this company. I feel I'm being harassed for payment from their billing department. No communication between billing or accounts department. I'm waiting on proof of recording that I signed for 24 month contract. To my knowledge it was 18months. I sent my proof of payments to them. They claimed I had a credit of R480,00 on the one account and debit of R480. Which should have canceled my debit according to my records but they insisting that I signed up for this 24month contract. I received an email from their accounts that the one account has been settled in December 2021. What I don't understand if I signed if it was supposed to have been a 24month contract why did receive an email from them stating I have settled my accounts. I opened the account in June 2020 of September 2021 I should have been a settled with both decoders of R320. I made payments up to December 2021 which I should not have done. This company debits you without your permission and says it will benefit you in the long run. I'm high fed up.

3 replies

OnAir TV

45 months ago

Payment dispute

The worst company to deal with. I had a 18month contract with them. Cancelled my debit order because the arrangement was Eft payments. Paid them every month. Phoned there accounts department in December 2021 to ask what is outstanding. Received a letter to say from there accounts lady to state my account has been settled. Now they hounding for payment insisting I had a 24month contract. No contract sent to me so far. I emailed them the letter stating I'm up to date. I have heard of many complaints from people that I know that dealt with them

1 reply

Telkom

64 months ago

Cancelation of ADSL

Telekom service is pathetic. Cancelled my adsl service last year with them. Still getting billed. Tried canceling it online. Their website not working keeps on giving error. Phone get a reference for the call to cancel. Go in to check if they cancelled their Is nothing on the system. They cancel it while I'm there. I get my bill and I am still being charge adsl and I have a wifi router. Got a reference for cancelation via telecom and instore for adsl. Wow, it seems they can't do their jobs properly.

0 replies

Standard Bank Insurance

67 months ago

Credit life insurance

Standard bank credit life is a hopeless. Trying to send an email to them for the last couple days to no avail. Been given an email address but it still sitting in my outbox. Cant send because the server is not reachable for 4 days. Told me the problem is on my side but I can send and receive emails. No can tell me the problem but just I must try again. It's annoying to get transferred from department to another and then they can't assist because they need me send the letter that I received from them which states that there is error. The person that they have as life insured is not my hubby nor me it's someone we don't know. This is when fraudulent cases happen or they can't help us. Because someone fraudulent put his name or her name as our life insured. No one in that department can assist until they the letter. They can't check on the system just to see what I'm referring too. Our problem is that they just keep on telling me I resend email but to what email address. Some people working from home is no help at all. It's ****** frustrating.

1 reply

Wish.com

74 months ago

Bad service

Bad service. I aware its pandemic but ordered my item in April and now im only receiving it in October. I requested for a refund but have not received a response. Only a tracking schedule as to when i should be expecting the items orders. Im not impressed with this kind of service and still waiting on refund.

0 replies

Finrite Administrators (no longer in business)

83 months ago

Access review--Finrite

Had a very bad experience with Finrite. Sent my sons phone for repairs because screen was cracked. Came back with the phone freezing. Took it back to Edgar's. They sent it away back to Finrite. I'm now being told that phone was cracked when I sent it in. Now I pay the excess. There was no cracks on the phone and the consultant at Edgar's says that we weren't the first client it happened to. I'm not happy for being told that I must pay access because phone was cracked. I didn't damage it. Why must I be liable for access when I never damaged the phone. The phone was freezing when we sent it. What concerns if I saw a few people that this was happening to on the. Who else were they doing it too. Paying access within the Warren tee period.

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

8 (100%)

Melanie E

Reviews

Debit order and insurance warrenty dispute

Retirement annuity claim issue

On Air dispute

Payment dispute

Cancelation of ADSL

Credit life insurance

Bad service

Access review--Finrite

Review Distribution

About

Community

Businesses

Follow Us