Ebrahim D

Active since Jan 2016

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Industries

Reviews

25 reviews

3 months ago

Pathetic excuses

I am escalating a service failure that has resulted in both financial prejudice and an unacceptable waste of my time. My debit order did not run as scheduled. When I first contacted Nedbank, I was told the relevant department was closed and that I should call back the next day. Upon doing so, I was transferred repeatedly between departments, forced to wait extensively, and required to explain my situation multiple times. Eventually, the debit order was processed. However, when I queried the interest charged prior to the debit order being run, I was again transferred and kept waiting. When I finally reached the appropriate department and explained my issue in full, I was told the consultant could not assist me — only for her to then request my ID number when I challenged this response. This inconsistency strongly suggests either a lack of willingness to assist or inadequate training, both of which are unacceptable. This experience highlights serious inefficiencies in your call centre operations, including: Poor internal routing and repeated transfers Lack of ownership of customer queries Inconsistent and contradictory responses from staff Excessive waiting times that compound customer frustration As a direct result, I have suffered financial prejudice (interest charges) and a significant loss of time. I require the following to resolve this matter: Immediate reversal of all interest and any related charges incurred due to the delayed debit order A formal written explanation addressing the service failures encountered Confirmation of what corrective action will be taken internally Consideration of compensation for the time lost due to repeated calls, transfers, and delays If this matter is not resolved promptly, I will have no hesitation in escalating it to the Banking Ombudsman, as well as raising it through public channels. VI expect a response within a reasonable timeframe.

0 replies

King Price Insurance

5 months ago

KingPrice sales consultant ****s his way to making a sale

I am honestly at a loss. I did a full sales call over 3 and I need to confirm some information in order to get my cover started. Explain to my I’m on the line with a 4th person and being told that my monthly premium is going to be increased??? This company is a ****

3 replies

AA Warranties

5 months ago

AA is not compliant at all

I made payment and was promised that my warranty was active by *** and a sales consultant by the name of Lesley. Is the AA a ****???

1 reply

OUTsurance

5 months ago

You can’t get OUT

I am currently trying to cancel my insurance with OUTsurance. So let me set the mood: I get a call from another insurer, and being a good paying customer with OUTsurance, I decide to give them a call. 15 seconds into explaining this Katlego says: the best I can do is 100R off your current insurance premium. Bear in mind I didn’t ask, I was trying to understand the difference as the cover amount was exactly the same! My risk profile should have been lowered. But Katlego would not hear any of it??? I end the call and contact the other insurer who is honestly much better suited to customer service who asks me to cancel my insurance with out. I call OUTsurance back and KATLEGO IS STILL IN MY PROFILE SO NOBODY CAN ACCESS IT??? I ask why and if anyone can help and the answer is no! Now I’ll have to take time out of my lunch and tea times to sort this mess out! All while being held hostage by Katlego for a reason NOBODY knows? Train your people properly, OUTsurance!

3 replies

Toyota South Africa

7 months ago

Toyota are *******

I’m awaiting a refund for the passed month. Every time I call anyone at Toyota, I get passed from one person to the next and this never gets resolved. I have been waiting over a month for a refund that was promised due over A MONTH AGO

0 replies

SAA

11 months ago

South African Airways

It’s cheap because there’s no skills. Not customer service, nor any courtesy. It’s obviously South African.

0 replies

BetterSure Financial Consultants

11 months ago

BetterSure is a ****

Yoh. Guys I am waiting 2 weeks for someone to deal with my claim. Endless calls. Endless promises. And now the call centre is dropping my calls. Don’t ever go with this Mickey Mouse company

1 reply

CTM

11 months ago

Add on time to any project if you buy with CTM

Why would you have an option for an EFT and NOT notify customers that it will affect processing time? I don’t understand the reasoning behind this, nor do I understand why CTM is refusing to accept my proof of payment. I’ve made the payment and am ready to collect, but I can’t because CTM has to process it. WHAT company works like this???

1 reply

OUTsurance

15 months ago

You get stress out. I’m so done with Outsurance

Why is it so difficult to get help? Do everything on the app, they say. Reality: takes 28 hours for someone to get back to you to update some information that you’ve provided a call centre agent about years ago.

2 replies

City Of Cape Town

17 months ago

The City that *****s from you

I have had a "***gybacking" deduction on my account since 2023 and as a result, 50% of the electricity I've purchased has been deducted for these. I have come in to query this, as I had purchased my property that was transferred 7 March 2023. In July 2023, before having taken occupancy, there was a note to say that there seemed to have been a tamper on the box. This could not have been done by me as I had not yet taken occupancy and was renting at another place. I went into the city to query it and they said it was due to my rates not being up to date. I have now paid up the rates and called in to have it removed, and STILL... They are unable to remove the ***gybacking. When asked what will be done about the deductions (which amount to now well over the amount I was quoted to have been fined as a result of the tampering WHICH BY THE WAY WAS NOT MY FINE TO PAY), I was told by a call centre agent that there was nothing they can do??? WHY IS THIS CITY SO HELL BENT ON RIPPING US OFF

0 replies

Review Distribution

5 Star

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4 Star

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3 Star

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2 Star

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1 Star

25 (100%)

Ebrahim D

Reviews

Pathetic excuses

KingPrice sales consultant ****s his way to making a sale

AA is not compliant at all

You can’t get OUT

Toyota are *******

South African Airways

BetterSure is a ****

Add on time to any project if you buy with CTM

You get stress out. I’m so done with Outsurance

The City that *****s from you

Review Distribution

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