KJ
Kaveek J
Active since Sep 2011
83
Reviews
0
Industries
Reviews
83 reviews1 month ago
Spec-Savers Northgate messed up my lenses and now refuse to assist
6 months ago I bought a set of glasses from Specsavers. When I tested the glasses I told them it felt too strong and they said my eyes will adjust. Explained that I work on a cruise ship in the US and I leave in a day and I need it to be perfect. My eyes never "adjusted". Glasses worked like a magnifying glass that I can't use on a computer which is my job onboard. Its way too strong so it was total waste of my time, effort and money. I just got back for a vacation after 6 months as I told them before and without them hearing me out or even remembering me, speaking to 2 people, the experience just got worse. I kept on getting story that 6 months is a long, hinting that I took 6 months to come back and when I knew it wasn't right. I had to repeat myself and explain to them that I live and work on a ship and just returned. I get told they are sure I must have come back inbetween the 6 months and could have brought it in. I was becoming really annoyed and then tried to explain the mistake is on their end as I just did my ship medicals and it was proven the right lens is so bad, I can read the small numbers better without the glasses and I was told by the Dr that SpecSavers messed up. So I was simply turned away saying the can't help me, I should have emailed and complained.They knew I wasn't happy, they didn't care. I knew I was returning in 6 months. The email reply would have been exactly what I tried to do today, which is to physically bring it in when I am physically in the country. I would think that makes some sense, unless Northgate Spec-Savers would have flown the faulty glasses from the US and then guessed where they messed up my glasses and caused me 6 months of suffering without glasses I paid for and told the optomerist about it before leaving the country. And besides the salesman who was the nicest guy when making sale, now didn't recognize me, no problem, but to be arrogant to me and my elderly mother is just disgusting.
53 replies
3 months ago
Unauthourized debit - we didn't accept the quote but they started taking money
We did a query for medical aid cover from Bonitas, without confirmation or a signature to go ahead, money was debited from my Mother's account. We tried to contact the person who gave the quote or even contact Bonitas to reverse the unauthourized debit, nobody bothered to respond. We had to go into the bank and do it there. When we spoke to the agent @ the bank, he laughed and said its such a common thing. So many people are coming in for this. Absolutely ridiculous
280 replies
4 months ago
Account hacked and attempted theft - AGAIN
Last year, money was taken out from my account in increments of R3k till they drained my account from Tekkie Town in Cresta. It showed up as postential ***** but when I tried to stop it, their app showed a system error and my money was gone. According to FNB, I got OTPs and therefore authorized the payments, which is bull because I work @ sea and it is impossible for me to get an SMS while in the middle of the ocean and I can prove that. Secondly, when do you get an OTP for using your "card" at a cash register? But they insisted and then offered me 70% of my money. I refused because why should I lose money over an obvious inside job? They in turn then withdrew the offer and gave me the middle finger with no money offered, I went to Ombudsman. Another waste of time cause they obviously work hand in hand and he sided with FNB stating we live in dangerous and risky times so tough for me losing my money. Fast forward to current day, people are trying to take money from my account again, again, transaction after transaction. Again, FNB's app gives a system error and nothing happens. I blocked my virtual card they are trying to take money from. Thank God, I have zero trust in FNB so keep less money then they tried to take so I lost nothing but the little faith I had in the institution. I am at sea currently and someone in JHB from some bar is trying to ***** money from me. What a useless bank, with obvious internal theft taking place and had I had money in that account, it would a repeat of last year. Time to move on from FNB. No shame, no accountability, no working systems to counteract theft and no repercussions. They knew who took my money, what did they do? NOTHING
159 replies
13 months ago
Forex issues again even without using FNB directly. No response on my complaint as usual
I stopped using FNB directly for my forex because I found their service absolutely **********. I found a company that millions across the globe use and was able to use their services over the past 4 months. Hassle free, what used to take me a minimum of a week up to 3 weeks and numerous emails and complaints like this became a seamless 2 to 6 hour zero effort experience. I paid the $2 with a smile and my money reached SA s****s. It felt too good to be true, and on Thursday FNB decided they don't like this smooth, hassle free process and declined my money stating to that company that my account is frozen. Which is ridiculous, because it isn't. I can move money back and forward from that account so that's a bs story. I have been waiting for a response from FNB's forex department from Thursday. Not a word. The usual bs I have become accustomed to. I honestly thought bypassing FNB would be the solution but they insist on been difficult even if their role is a minor one. I've been told there is no such nonsense from Standard Bank. Maybe it is time I cut ties with FNB. Your service goes from bad to worse. Your lack of remorse or customer service is appauling. You've been a pain in the you know where for way too long. Reading through reviews, I can see the bank is in a downward spiral.
53 replies
15 months ago
2 months and absolutely no assistance to replace my faulty router
I have been without internet for 2 months now. I ordered a replacement router twice. Gave very clear instructions to debit my account and send the router to my place but it never happens. To get through to someone is the call centre is almost as painful as using their mobile app to chat to an agent. A mobile app that keeps prompting you to download the app? Like really, your app doesn't understand that you are already communicating from it? Then you will see someone join the chat and you have to keep asking them if they are there or they are receiving your messages only to be moved to another department without them fully understanding your issue. Then you have to wait 10 to 20 mins hoping someone will pick up the chat. It has been a pain in the a-hole to deal with MWEB when I need their support the most. Plus I am spending money to keep connected without my fibre, all the while my debit goes off on time, no skipping payment so I am paying monthly for nothing, like literally nothing. I have made several calls, but nobody seems to understand, bill my account and send the router. 2 months later and I am on the verge of cancelling my contract. Useless support
0 replies
16 months ago
Worst bank ever
I really can't understand why I have to keep chasing FNB to release foreign deposits. And why on earth would it take you 3 business days to acknowledge an email. It's actually in the default response. What bs is that? I sent money a week ago. I'm definitely closing my accounts, yes I'm not a millionaire you need to make the effort to help or want to keep but it's poor folk fund you with all the interest we pay. I'll be moving to Capitec and use Remitly. It takes 10 hours for money to be moved. I fight and complain every 2 weeks and it takes another week or 2, sometimes 3 to get my own money. And then people ***** my money and you say I should be more careful. Not your fault. Bunch of *******, that's what you are. Hate this bank and is horrible service so much. Regret joining this s h i t t y bank. People reading this, move your money. It's not safe. I lost a chunk of money without any resemblance of them wanting to return it. Mafi@ business at its best. ****$
112 replies
19 months ago
After declining 75% back of my ****** money, they are not giving me a cent back
After my money was ****** by, most definitely, an employee of FNB, I was offered 75% of my money back which any logical person who works hard for their money will decline, I get a letter back this morning stating they will now not honour anything and I lost all the money taken from my account with the following excuses: • An OTP was sent to the client’s registered cell-phone number to link the card to a digital wallet and the OTP was entered to authorize the linkage. The OTP is proof that the client compromised their detail and authorised said linkage. The client compromised a provisioning OTP. This OTP is used to link a card to another device. • Only one OTP is required to link a device. Further transactions will not require an OTP as transactions are done via digital wallet/contactless card. • Please be advised that the FNB Digital Wallet is a smart device -based payment service that allows the customer to make purchases by utilizing the Contactless Card functionality through their registered/linked device. • In order for the FNB Contactless Card transaction/s to be processed, a registered/linked device was used behind a secure login. So this is all ridiculous for a few reasons. Firstly, I am working onboard a cruise ship since April. It is impossible for me to receive an OTP at sea which I can prove I was at during this theft. Secondly, I have the phone and the card in my possession. Thirdly, I have never had to use an OTP to take money from my Cheque aco****. You swipe, you enter your pin and the transaction takes place. Lastly, FNB knew this was *****, they asked me if I want to report it and I said yes but their systems failed with 2 different error messages leaving me no choice but to report the card ******. Then 2 cards were ordered to replace the one, when I complained about this, both cards were canceled. The level of arrogance, incompetence and lack of ownership is shocking. I opened a case with the Ombudsman and will complain on every forum and warn everyone I know to change banks because nobody wants to be ****** twice in one instance, first from someone working for the bank and then from the bank themselves. And then a final blow, saying "oh well, you didn't want part of the money ****** so now you will get nothing"
371 replies
20 months ago
FNB: making sure you get ****** twice - once from ********s, once from them
Banking with FNB, when you are ******, they make sure they take the opportunity to rob you a second time. In a nutshell, someone stole money from my account 3 weeks ago. It was a sequence of *****ulent activities taking place minutes apart @ the same "Tekkie Town" in Cresta till the money in my account was finished. The app reported is as suspicious activity and asked if I want to report it as *****, I tird to say yes but the app kept giving error messages saying it can't process the request. I was then forced to block the card so it goes on record that money was taken from my account. Funny thing is that I have not been in the country from the beginning of the year, the card is with me and I have never bought @ Tekkie Town or visited Cresta in years. My phone with the OTP function is with me, so this had to be an inside job. So after chasing and chasing and getting no joy, I eventually get a letter today stating that they offering a gesture of goodwill & offer me 75% of my money back, but wait there's a few clauses, first it will take another 3 weeks and best part, I cannot disclose this information to the public. I will not be ****** twice, I will not accept losing money over your incompetence and I will not keep quiet about it. The country must know how ***** you are and rethink banking with you. Who wants their hard earned money ******, they having to chase behind the bank for answers then get low balled and say you prepared to "help" me out with 75% of the money you lost. I am taking this to the Ombudsman and will contact media houses, I will go to the end of the earth for you to feel my wrath. It may not be alot of money to you, but it is my money and every cent counts. You should be ashamed to call yourself a financial institution.. you have become a Mickey Mouse business. Joining the thievery not stopping it. Shame on you for thinking your customers are going to lay down and take this abuse. WE WILL NOT
53 replies
20 months ago
Zero accountability, empathy or just returning money that disappeared
Almost 2 weeks later and not a word about money taken from my account. No accountability, no stress cause it looks like an inside job so either lazy or afraid to admit your employees are robbing their customers. Either way, I'm done with FNB
318 replies
20 months ago
Obvious internal ***** - lack of any interest to resolve or investigate
Someone is committing ***** on my account and FNB is doing nothing to assist me to resolve this. In fact, they are doing everything to avoid taking responsibility that this is an inside job. I am working abroad with my card in my possession. How on earth are transactions taking place on my card when my card hasn't been used in SA since the beginning of the year? When I am trying to use the functionality on the app to report it, I keep getting "System Unavailable" or "Request cannot be processed". These are from messages telling me these transactions look suspicious, do you want to report it as *****. And as soon as I say Yes, it gives one of the above messages. Trying to use the SecureChat, I am just told I must call in. Why have all these features when I can't use them. I am in an area that I can't make a phone call but have internet access to use my App to report this, use my Online Banking, but none of these work. I was forced to report a card that was not ******, ****** just to prevent more transactions going through. One would think a R4k purchase @ TekkieTown @9h49 and then another R4k purchase @ 9h51 and then one another @ 9h53 would immediately raise red flags and have these reversed and investigated but instead I am here to complain about the horrible service I am receiving. I am utterly disappointed with the horrible service and lack of commitment on something that is obviously an inside job. I better have all my funds back in my account ASAP
265 replies
Review Distribution
5 Star
5 (6.024096385542169%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
5 (6.024096385542169%)
1 Star
73 (87.95180722891567%)