LH
Lesley Hay-Whitton
Active since Sep 2011
3
Reviews
0
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Reviews
3 reviews63 months ago
Failure to honour guarantee
In 2011 Cape Liquid Waterproofing waterproofed the terrace at the front of our house, which is above the garage. The job cost R30,000 and came with a ten-year guarantee. In winter 2020, during heavy rains, there was a bad leak in our garage. On 21/07/2020 I emailed Adriaan Visagie, the technical manager, who replied that Tania would let me know when a team would be in Cape Town. She was CCed. I followed up with her on 26/08, after not hearing anything. She did not reply. I emailed both Adriaan and Tania on 01/10, asking for an update. Adriaan gave me a vague answer about the weather and said someone would be in touch about arrangements. On 07/01/2021, after I had still not heard anything, I emailed again. Adriaan replied that they would be reopening on 18/01. On 23/03, after still not hearing anything, I emailed yet again. This time he did not bother to reply. I have been trying for over eight months to get them to fix the leak. What is the point of giving a ten-year guarantee if you refuse to honour it?
0 replies
93 months ago
Shockingly slow response to alarm activation
On 18 September 2018 my husband and I came home to find our home was being burgled by a crowbar gang. There was a lookout on the step, the alarm was going off and two men were inside our house. They sped off in a getaway car when they realised we were home, but not before spraying pepper spray in my husband’s face. It took Fidelity ADT over 15 minutes to respond to the activation, by which time everything was over (the police arrived long before they did). I complained about this and received four phone calls over the next two days, promising that the response time would improve in future. Today, 3 October 2018, I accidentally set the alarm off when I came home shortly after 11 a.m. My husband phoned me immediately to say Fidelity ADT had contacted him about the activation and he had asked them to send a vehicle around. The vehicle did not come until 11:45 – forty minutes after the activation. I phoned to complain and was told I would be contacted (this has not happened yet). After being with them for over twenty years, we have lost faith in Fidelity ADT and are switching to City Bowl Armed Response from November.
3 replies
125 months ago
Finally, a helpful and intelligent person
Last year in June my partner had treatment for prostate cancer. The medication he was prescribed after the treatment should have come out of our oncology benefits, but Clicks kept putting the wrong code on the claims, so for four months they were rejected by Discovery and I had to pay for them myself. I have been sent from pillar to post ever since, trying to get the money back. Then Discovery eventually paid the money for two of the invoices to Clicks instead of to me. Clicks asked for proof of payment, which nobody seemed able to give me. Today I phoned and spoke to Larissa Muruvan, who was extremely helpful and efficient. While I was on the phone she emailed me all the relevant documents. What a pleasure after months of frustration. Thank you, Larissa.
1 reply
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