CG
Corne G
Active since Sep 2011
5
Reviews
0
Industries
Reviews
5 reviews8 months ago
MWEB Let's Chat facility non-responsive
Average answer time on MWEB Let's Chat facility takes between 20-45 minutes. I've tested it 4 times this week on different days. That means MWEB expects us as customers to stare at a screen for 20-45 minutes, wasting valuable time, before they deem it important to help. When they do eventually answer, it is clear the agent helping you, can't take initiative nor think for themselves. They don't even have to accept responsiblity for the chat nor the solution nor do they take full ownership of an issue and see it right through until the end. Issues unresolved. Clients are livid and takes their business elsewhere but the call centre agent keeps his/her job... I'd love to work for a company where you don't have to do your work and lose clients to the competition due to your incompetency. They can't even read and comprehend typed communication properly which means MWEB employs people without a matric certificate to be their public face.
0 replies
130 months ago
Fitted my car radio for free
Two thumbs up to Musical Cars, Tokai!<br> I needed advice on CD Changer compatibility and the guys went above and beyond the call of duty.<br> They asked me to come in with the car so they could have a look. They did a lot more than just \look".<br> My old Becker car radio (cassette deck) packed up and I had a second"
0 replies
131 months ago
Shaping & throttling ADSL, irrespective of usage
MWEB is shaping &
76 replies
132 months ago
Replaced out of warranty 3-in-1 coffee maker
This is one of those stories that is too good to be true.<br> I've had the Platinum 3-in-1 coffee maker for little over 2 years, in other words, out of warranty.<br> Fantastic machine for its price.<br> Problem: It didn't want to switch on anymore.<br> I wanted to find out from Checkers where I can take the machine to get it fixed. Of course for my own account.<br> The Platinum buyer in head office Pretoria advised me to take the machine to my nearest Checkers Hyper and \they will see what they can do for me"<br> After inspecting the machine to make sure it wasn't misused & in good nick"
0 replies
132 months ago
Message Centre
MWEB's Message Centre website is not working in Internet Explorer 11 with tracking protection enabled nor in the browser Tor which was developed for anonymous browsing.<br> I am using these services to try and protect my privacy as much as possible as every human being on this planet has a right to privacy.<br> Firstly why would they want to track their customers?<br> Secondly what are they doing with the tracking information?<br> Thirdly, to whom are they giving the tracking information? <div><br></div><div><em>(Supplier name changed from Mweb to Mweb Business by Hellopeter.com)</em></div>
76 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (40%)
1 Star
1 (20%)