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SHOAYB D
Active since Sep 2011
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3 reviews2 weeks ago
Avis Rent A Car — Disputed charges not resolved after 3 weeks | Rental E103867481
I rented a vehicle from Avis at Cape Town International Airport from 28 April to 3 May 2026. My rental package included a Windscreen, Tyre and Third Party Damage Waiver with zero liability (R0) for tyre damage — as clearly stated on my signed contract. During the rental I experienced a tyre puncture. The tyre was unrepairable and a spare was fitted. I contacted Avis breakdown as instructed and was directed to the airport branch who handled the matter. On receiving my final invoice I was charged R460.87 for tyre/wheel damage despite my zero liability waiver. When I disputed this, Avis reframed it as a “damage administration fee” — a distinction that does not exist anywhere in my signed contract which states liability as R0 without qualification. I was also charged R100 for time and distance despite collecting the vehicle at the exact documented start time and returning it one hour early, and R154 in fuel charges despite returning the vehicle at the same fuel level. I have now sent seven emails over three weeks. I have dealt with four different agents — Katlego, Dumisani, Nothando, and Andile — none of whom have provided a satisfactory response with specific contractual justification. The fuel charges were escalated for investigation on 17 May with no outcome provided. This matter has been escalated to management twice with no resolution. I am now referring this to the Motor Industry Ombudsman of South Africa and the National Consumer Commission. Total disputed: R715.26.
0 replies
127 months ago
REFUSAL TO PAY OUT MY ACCUMULATED SAVINGS CLAIM
CASE REF NO. 4101961424<br> <br> I have been waiting for months for discovery to pay out my claim from my accumulated savings. This is my money and they have authorised the claim but I have still not received payment.<br> <br> I have called numerous times and just been told that there is a problem on their side wrt the release of payment however it has been approved. This is after I liaised with Discovery for weeks before my procedure and did all the pre -authorisations beforehand.<br> <br> I am at my wits end, I do not know what else to do. I borrowed money on my credit card to fund the procedure expecting Discovery to pay me back before it became due but now it has been months and I cannot get them to pay me.
1 reply
134 months ago
ROBBED ME OF EBUCKS
Ebucks website has unclear wording on website and I have been disadvantaged. The website says:<br> <br> \Does the value of your FNB Gold Card swipes and Cash@Till withdrawals exceed the value of your ATM and FNB Branch Withdrawals?"<br> <br> My Gold card swipes alone exceeded d the value of your ATM and FNB Branch Withdrawals. But FNB now says you have to do both card swipes and Cash@Till withdrawals"
1 reply
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