CR
Charles R
Active since Oct 2011
8
Reviews
0
Industries
Reviews
8 reviews6 months ago
Unprofessional and not responsible
<div>Unprofessional Experience and ***** I had an extremely disappointing encounter with DIENER’S AUTO. From the beginning, I observed a lack of professionalism—appointments were not honoured, and communication was consistently poor. I initially sent my vehicle to DIENER’S AUTO to address a water leak. The car was returned without any repairs and with a note stating, “it was no leaking pipes.” However, the following day, the water leak persisted. As a safety precaution, I arranged for my car to be towed back to DIENER’S AUTO to prevent potential engine damage. During this visit, I also requested a regular service ahead of schedule due to the ongoing issue. Two weeks later, I received my car back. On the very first day of driving, multiple issues became apparent: oil was splattered throughout the engine compartment, inside the radiator, and water tanks. Upon further investigation, I discovered that many parts allegedly “replaced” were, in fact, still the originals. The engine oil had not been changed, and the gearbox oil had not been checked—despite being charged for these services. This behaviour is not only unprofessional but also constitutes blatant *****. When I confronted the owner of DIENER’S AUTO, about the unchanged parts, he admitted in a recorded conversation that the parts were never changed. He stated that I should not pay him for the service and promised to rectify the situation himself, including covering the costs for parts and labour. In the weeks that followed, I was informed that the head gasket was now damaged. All of these events occurred between the last day of February and mid-August, during which my vehicle was repeatedly returned to DIENER’S AUTO and remained largely unusable. Eventually, I took my vehicle to an independent mechanic for a thorough assessment. The report indicated that the engine damage was the result of an unfixed water-cooling system—the very issue for which I had initially sought DIENER’S AUTO’s help. Additionally, the oil sump tray had been damaged, and a new bolt and nut had been welded inside the tray, necessitating replacement. I strongly advise others to exercise extreme caution before considering DIENER’S AUTO for any repair work. It is critical to seek a second opinion and to request detailed, transparent invoices for all services performed. My experience resulted in a financial loss of nearly R 200,000.00 and unresolved vehicle issues. I attempted to arrange a meeting with Diener Wilhelm, but after three weeks of repeated cancellations, his lawyer contacted me. Diener subsequently withdrew from these meetings and threatened legal action if any negative information was posted about him. Based on my experience, I cannot recommend DIENER’S AUTO. I strongly urge potential customers to seek honest and professional service elsewhere.</div>
0 replies
9 months ago
horrible service
disguasting and ********e service! app**** on 3/07 to move fibre line and Telkom line to new premises. besides line wasnt transferred in 2 weeks as advertised, they misslead me with transfer of Telkom line- end up to be it is out of MWEB services. on 23rd of july Openserve technitian come to new premises with 2 MOVE ORDERS FROM MWEB, he installed One new openserve box, send order nr to Mweb on 23rd. on wednsday, thrursday, friday no internet and no sms from mweb with activation login. its take hours to get hold of mweb, after i get transferred to provisional team. only one person on friday escalated the issue. today i call provisional team again, give to person my cell nr, ask her to call me back if we get cut off. after going through all details, we get cut off, she never called back. it is no direct nrs to complain to team manager of MWEB , their made self support team to call me and this lady telling that activation take 24-48 hours and for mean time it is already 120 hours past and she mebtioned wrong nr for order. during this transfer our another intenet in other region in SA disconnected as well on friday 25th. they have no clue what is wrong and why its not working we will not recomed anyone to try move to new premises, better cancel and get new installations. very disapointed, i been customer of MWEB for more than 20 Years and unpleasantly surprised with this kind of service.
0 replies
15 months ago
Is this a Ponozi scheme or what as I have money invested with them.?????
I want to ask some answers on some of their reviews and they inform me to pay R15.00 to be able to chat to an expert online. What *****s is this.
0 replies
22 months ago
Disgusting very disappointed
14 minutes ago I found this Company not helpful or not willing to listen to your problem they are quick to tell you this or that is wrong with the Batteries all sorts of excuses. I contacted the MD Mr. Ettienne Visser , he promised me to come back to me and discuss and see how we can resolve this problem. All you get from the employees is excesses, I supp**** the batteries to various of my customers and have to take responsibility for their absolute inferior product. I give them Zero stars on all account of their performance. Still waiting for a reply, I would recommend before buying any product from them is to get clarity on their conditions as on some product there is ZERO warranty. Photos below 1 year since purchase it's a disgrace.
0 replies
32 months ago
Item Supp**** difrent from item in Packaging received
Subject: Incorrect Item Supp**** - Complaint Dear Customer Care, I am writing to formally lodge a complaint regarding the incorrect item that was supp**** to me by MAKRO Store. On 14th July, I purchased a Maxdorf 50” 4K UHD LED TV (50DUD) from the MAKRO website. However, upon receiving the TV and inspecting the settings, it became apparent that the TV was not a 4K TV as advertised, but rather a normal UHD TV. Immediately upon discovering this discrepancy, I contacted MAKRO's customer service department. The agent I spoke to instructed me to prepare the TV in its original packaging for pickup by couriers to be returned to MAKRO. Despite promptly following these instructions, it took an unexpectedly long 13 days for the TV to be picked up. This was very close to the 14-day return policy conditions, and it was only our persistent calls to the national MAKRO helpline that motivated the pickup. Since 28th July, I have been attempting to get updates and resolution regarding the delivery of the correct 4K TV I initially ordered. However, despite numerous calls and emails, I have received no concrete answers or solutions from MAKRO. I have only been met with apologies and empty promises. Most concerning is the fact that on Sunday, 13th August, I received an email from MAKRO stating that they were still waiting for the Port Elizabeth store to confirm the return of the incorrect TV. Today is the 15th, and I have been informed that the said store does not have stock available. I find it deeply frustrating that it has been a month since I made the purchase and paid for it using my credit card, incurring interest charges as a result. Furthermore, the continued lack of response and indifference displayed by your customer service representatives is highly disappointing. This entire ordeal is significantly impacting my business operations in a negative way. It is evident that MAKRO has been selling products under false descriptions, as the box clearly indicates that it is a 4K TV, but the contents inside are a completely different and lesser product. This is misleading for customers and raises concerns about the integrity of your business practices. As a loyal customer, I expect a swift resolution to this issue. I insist on either receiving the correct Maxdorf 50” 4K UHD LED TV as advertised or a different brand TV size 50" 4K UHD LED TV. Moreover, I strongly recommend that MAKRO takes appropriate actions to rectify this situation to ensure such incidents do not occur in the future. Thank you for your immediate attention to this matter. I hope for a prompt resolution with your utmost cooperation and understanding. Yours sincerely, Nelli Rich Charles Rich Master Golf Club Fitter. +27 (0)827778912
60 replies
85 months ago
POOR AND FALSELY REPRESENTED ACCOMMODATION
I made a booking for accommodation for my daughter to stay for two nights, the booking was done via Bookings.com when she left on the day to drive there which is 500 km from her home to play in a golf tournament she was redirected to another address. At the redirected address she found the accommodation to be in a very poor and not safe area and the accommodation did not even look like the pictures presented by bookins.com. I phoned the accommodation and the manager/owner answered and told me it is the way it is they are not responsible for Booking.com listing as they have other houses and accommodation, they can decide where to house the client and if we expect better accommodation then what is offered then we must Paymore. he told me to cancel the booking and he will refund my money, but the problem is that Bookins.com retain R400 for a cancellation fee. Bookins.com should remove this lister from their site as I think it will be an embarrassment for them. I book on a regular basis accommodation via Bookings.com and cannot understand they can possibly retain a cancellation fee for such poor accommodation.
0 replies
92 months ago
horrible and unprofessional
My Daughter member of Discovery Key-Care plus. on friday 14th she been admitted ti Glynnwod Hospital at Benoni. For saturday morming MRI been arranged as - she told by Casualty department for. on saturday morning X-Ray department informed her about Discovery Representative never submit autorisation for MRI from Discovery. Now she is at hospital for 4 days and discovery representative not at work on monday. on the same time Discovery autorisations saying - they not going to pay bill for hospital as it was submitted only for 2 days, and Dr must give more medicine to her to be intitle to stay at hospital. ubsolutly discusting and froustrating service from Discovery , first time ever been treated this way. none of Discovery call line agents can give an answer. ! ********** 020
210 replies
109 months ago
Fraudulently accept ads from stragglers using my family s cell numbers id adverts for ***
<p>It has been a couple of times that we get calls from real perverts wanting *** and ready meet us anywhere. We do not know thw people or the Company placing these ads, obviuosly they accept any ad from anybody with out clearing their true identy by askin to send Id documents to proof they they are ligitemate. If a Company can operate in this fashion and it is acceptable by society it is discusting. They should have a better method of allowing these activities to happen and to be put on their site.</p>
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)