Nivesh P

Criminal VW Hatfield Pretoria service. You are warned!

Whatever you do, do not buy a car from these criminals! There are many horror stories of car service from branches, but this story relates to new car sales service. We received offer to purchase on a new vehicle and decided to buy the car. We travelled a few times to this branch from Jhb to finalize details with sales person (Busi). They arranged for vehicle pickup and payment on Christmas Eve and told us to arrive at 12pm to finalize payment with finance. We arrived there only to be told we need to wait. Whilst waiting, we inspected car and noted multiple issues (the left front speaker was blown, the speaker in back doors was falling out and middle compartment plastic was falling off). For a R650k car brand new, you don’t expect these issues. After waiting for 3 hours, we finally see the finance lady to make payment. Then the sales person (Busi) comes in and says they made a mistake on pricing and need to add another R20 000 to the price because they made a mistake. They had even applied for the additional finance without our consent. Despite our complaints about how this can be done to us, they said they can’t do anything about it. They clearly do this often to customers, add additional prices at the last moment. After raising it with all the managers, we were told by the sales manager (Willie Scheepers) that “it is what it is” and they sold the car to someone else. This is the service u can expect from criminals at VW Hatfield Pretoria, so if yo want to avoid being ripped off, stay away. There are more than enough other dealerships to deal with that won’t try and rip you off. You have been warned!