ES
Elize S
Active since Nov 2011
3
Reviews
0
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Reviews
3 reviews27 months ago
Worst experience ever
Worst experience ever. I will never order from them again. Placed my order and paid R160 got door to door delivery. 5 Days later and I still don't have a tracking number. Trying to speak to them via WhatsApp is like pulling your teeth. On their website, deliver is between 1 - 4 days and free if you order above R950. All lies!! Trying to cancel the order, then they tell you, your item has already been packed and you will have the tracking number, for 2 days in a row. DON'T waste your time ordering from them.
0 replies
36 months ago
Fiber Backup Data Not Working!!!
During December 2022 we took out a contract for a fiber installation at our home with a 50G back-up data for when the fiber is down. Since then, we experienced 3 times in the last 2 weeks that the fiber was down, not due to load shedding but to other reasons. However the 50G back-up data does not kick in or work. We have spent an enormous amount of time on the customer care number (4 hours and more) in trying to resolve the issue with the ****le not working. Every one that we spoke to, gave us a different explanation on what to do or were unable to assist us. They issue a ticket with a turnaround time of 72 hours. I am not paying for a ticket every month, I am paying for BACK-UP DATA that is supposed to work. Can I URGENTLY please be assisted with getting this issue resolved. I request that a field technician be sent out to replace my current router and ****le. If this issue can not be resolved I would like the back-up data be cancelled with IMMEDIATE EFFECT and be reimbursed for all the money that I have paid, because this would mean that I am paying for a service that Vodacom is unable to provide to me, and this is in breach of what I agreed upon when taking out the additional data.
106 replies
41 months ago
Fibre installation - no service
I am writing this email to inform you about my utter disappointment in the services that I have so far received from Vodacom regarding the installation of fibre at my home. Below please find the timeline of how the events have played out:- Wednesday, 30 November 2022 Applied for fibre installation at my home Approved for installation, received a confirmation email from Tishaun Jansen Thursday, 1 December 2022 Received a confirmation email and text from Vodacom with my sales order number - SO221130-530843. Received a second email and text with the link to schedule the installation. I phoned 0821904 and speak to one of the consultants at the installation division and inform them that the link is not working, they assisted me in scheduling the installation for Saturday, 3 December 2022 at 10:00 am and confirmed that she would phone me just after 10 to confirm that the installation is being done and to activate the line. Friday, 2 December 2022 Received a confirmation phone call from Vodacom to confirm that the installation will be done the following day. Saturday, 3 December 2022 10:45 phoned 0821904 and speak to a consultant at the installation division and asked them what happened to my installation that was supposed to take place, as no-one showed up to do the installation, I was informed that they can see my installation has been booked, promised to follow-up with the installation team and get back to me. - NO FEEDBACK RECEIVED 11:30 phoned again and spoke to another consultant, I was told that I need a SR number to follow-up my installation and she can't see any installation that has been scheduled nor a SR number and told me that she will escalate this to the team leader and get back to me - NO FEEDBACK RECEIVED 12:07 I received a phone call from Rashid regarding issues with my connectivity, and told him that I had no installation therefore there is no connectivity. He gave me the SR number - SR221201-577659, again told me that he was going to send the an email to the installation team to contact me regarding the installation and provide me with feedback - NO FEEDBACK RECEIVED Monday, 5 December 2022' My previous internet provider switched off my internet, because of the fibre installation that was suppose to take place on Saturday, 3 December 2022 - I have left without any internet, I work online for a company in USA, Vodacom put my job at risk 9:30 - Jason - confirmed that he is going to take charge on my account and installation and will provide me with feedback. received another email confirming my approval for the installation. Phoned my back at 11:30 and told me that he is still waiting for feedback from the installation team, suggest that I wait until I get a phone call - NO FURTHER FEEDBACK RECEIVED 12:30 - Olefe - provided background to her and she told me that she is going to escalate the matter to her team leader and will provide me with an answer or a call from the team leader - NO FEEDBACK RECEIVED 15:00 - Thembi - call me to ask if the installation has been done, and provide feedback to her. Promised me to escalate to team leader and give me feedback - NO FEEDBACK RECEIVED Took this matter to social media, only to get the same response, will escalate to the technical team and provide me with feedback. 18:00 - send an email to Thembi to inform me that I still have not receive any feedback - She will inform her team leader 20:00 - send another email to Thembi and inform her still no feedback from team leader - NO RESPONSE FROM HER FURTHER That is the background of my installation story. Now I am wondering if this is the kind of service that I will be getting for the next 24 months?????? This is terrible customer service and I haven't even starting to use your service. Totally unacceptable Currently I don't have internet and no installation by Vodacom for the fibre, this leaves me with a question, should I cancel this agreement and installation with you and revert back to my previous service provider. PLEASE HELP ME IN GETTING THIS RESOLVED
528 replies
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