Wouter O

❌ Avoid Hillz Refrigeration – Disappointing Experience

I was charged over R1,000 for what amounted to a 10-minute job to clean dust out of the back of my fridge. R350 callout fee and R680 for cleaning – despite them using my own cleaning materials. They arrived late for the appointment with no communication. No pricing was communicated up front, apart from the call-out fee, which left me blindsided. The job was superficial and added no real value. If the tech told me this before cleaning I would have paid the R350 and sent them on their way, but they just started cleaning. How am I supposed to know this is not part of the procedure to try and find the problem... Which I was told there is none. This experience felt more like a money grab than a professional service. I wouldn’t recommend them to anyone looking for transparent, fair, or quality service. Be cautious. Ask for detailed pricing in advance and don't let the technician do anything without confirming what it will cost additionally. I hope this helps others avoid the same disappointment.