Hillz Refrigeration
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Hillz Refrigeration
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceWO
Wouter O
1 reviews | Active since Jan 2020
13 Jun 2025, 13:58
❌ Avoid Hillz Refrigeration – Disappointing Experience
I was charged over R1,000 for what amounted to a 10-minute job to clean dust out of the back of my fridge. R350 callout fee and R680 for cleaning – despite them using my own cleaning materials. They arrived late for the appointment with no communication. No pricing was communicated up front, apart from the call-out fee, which left me blindsided. The job was superficial and added no real value. If the tech told me this before cleaning I would have paid the R350 and sent them on their way, but they just started cleaning. How am I supposed to know this is not part of the procedure to try and find the problem... Which I was told there is none. This experience felt more like a money grab than a professional service. I wouldn’t recommend them to anyone looking for transparent, fair, or quality service. Be cautious. Ask for detailed pricing in advance and don't let the technician do anything without confirming what it will cost additionally. I hope this helps others avoid the same disappointment.
Helpful (0)
|Replies (0)WO
Wouter O
1 reviews | Active since Jan 2020
13 Jun 2025, 13:58
❌ Avoid Hillz Refrigeration – Disappointing Experience
I was charged over R1,000 for what amounted to a 10-minute job to clean dust out of the back of my fridge. R350 callout fee and R680 for cleaning – despite them using my own cleaning materials. They arrived late for the appointment with no communication. No pricing was communicated up front, apart from the call-out fee, which left me blindsided. The job was superficial and added no real value. If the tech told me this before cleaning I would have paid the R350 and sent them on their way, but they just started cleaning. How am I supposed to know this is not part of the procedure to try and find the problem... Which I was told there is none. This experience felt more like a money grab than a professional service. I wouldn’t recommend them to anyone looking for transparent, fair, or quality service. Be cautious. Ask for detailed pricing in advance and don't let the technician do anything without confirming what it will cost additionally. I hope this helps others avoid the same disappointment.
0
Replies (0)VH
Vanessa H
1 reviews | Active since Jan 2020
22 Sept 2022, 15:40
HILLS refrigeration and plumbing, DO NOT USE THEM....they are not honest or reliable.
The technicians came around, "fixed" my washing machine, they gave me the bill when they left and it included a pump item... I made half the payment to check if the machine was working and it did 2 cycles and then then should the exact same error..... I didn't want to pay the balance because they didn't show me the pump part they replaced which is normal with people who replace parts, also, it is highly unlikely that they would just be driving around with such a part in their vehicle so it was rather suspicious... I called them to ask them to come back to meet with my husband and show us what part exactly they replaced because the washing machine is exactly they way it was before they came out... and they told me that if I did't pay the full amount they would not come back to my premies. Now they will not answer my calls, I have asked for the owner to call me and nothing... they are ignoring me for 3 weeks now so I would be very concerned to use these people. Now I see all their other bad reviews,
Helpful (0)
|Replies (0)VH
Vanessa H
1 reviews | Active since Jan 2020
22 Sept 2022, 15:40
HILLS refrigeration and plumbing, DO NOT USE THEM....they are not honest or reliable.
The technicians came around, "fixed" my washing machine, they gave me the bill when they left and it included a pump item... I made half the payment to check if the machine was working and it did 2 cycles and then then should the exact same error..... I didn't want to pay the balance because they didn't show me the pump part they replaced which is normal with people who replace parts, also, it is highly unlikely that they would just be driving around with such a part in their vehicle so it was rather suspicious... I called them to ask them to come back to meet with my husband and show us what part exactly they replaced because the washing machine is exactly they way it was before they came out... and they told me that if I did't pay the full amount they would not come back to my premies. Now they will not answer my calls, I have asked for the owner to call me and nothing... they are ignoring me for 3 weeks now so I would be very concerned to use these people. Now I see all their other bad reviews,
0
Replies (0)RB
Richard B
1 reviews | Active since Jan 2020
10 Feb 2022, 18:11
Dont use these con artists.
Dont use this company! Their contractor arrived without the right tools. He then proceeded to break a copper pipe and the pencil filter and let all the gas run out. WITHOUT asking or quoting. Then promptly said it would cost R2400 to fix and the compressor was faulty while I could hear it worked fine and was warm as it should be. I explained he had no permission to break a pipe and let all the gas out. He shouted at us and left us with a fridge that had a broken pipe and no gas. We got another company is and they explained the fridge just needed to be regased and that Hillz had actually broken various parts and that they needed to just regas. It cost us R350 to regas but another R1500 to fix the broken pencil filter and piping that hillz broke. Had we just used the second company it would have R350. I tried calling Niki but she now ignores my calls. I expect Hillz are replacing "broken condensers" which are fine. Then taking your perfectly fine compressor charging you and selling your compressor to the next person they con. And so on. Should be investigated. My fridge is now working perfect WITH THE SAME CONDENSER.
Helpful (0)
|Replies (0)RB
Richard B
1 reviews | Active since Jan 2020
10 Feb 2022, 18:11
Dont use these con artists.
Dont use this company! Their contractor arrived without the right tools. He then proceeded to break a copper pipe and the pencil filter and let all the gas run out. WITHOUT asking or quoting. Then promptly said it would cost R2400 to fix and the compressor was faulty while I could hear it worked fine and was warm as it should be. I explained he had no permission to break a pipe and let all the gas out. He shouted at us and left us with a fridge that had a broken pipe and no gas. We got another company is and they explained the fridge just needed to be regased and that Hillz had actually broken various parts and that they needed to just regas. It cost us R350 to regas but another R1500 to fix the broken pencil filter and piping that hillz broke. Had we just used the second company it would have R350. I tried calling Niki but she now ignores my calls. I expect Hillz are replacing "broken condensers" which are fine. Then taking your perfectly fine compressor charging you and selling your compressor to the next person they con. And so on. Should be investigated. My fridge is now working perfect WITH THE SAME CONDENSER.
0
Replies (0)SC
Sheryl C
1 reviews | Active since Jan 2020
1 Apr 2021, 12:18
Positive experience
Very prompt response to my call to the service centre(Kayden Aircon). Technicians Tytus and his colleague made an appointment the same day and called to let me know they were stuck in traffic and would be 10 minutes late. Had aircons removed and they gave a professional and prompt service.
Helpful (0)
|Replies (0)SC
Sheryl C
1 reviews | Active since Jan 2020
1 Apr 2021, 12:18
Positive experience
Very prompt response to my call to the service centre(Kayden Aircon). Technicians Tytus and his colleague made an appointment the same day and called to let me know they were stuck in traffic and would be 10 minutes late. Had aircons removed and they gave a professional and prompt service.
0
Replies (0)LP
FB
Francois B
1 reviews | Active since Jan 2020
4 Mar 2021, 15:39
Poor service from Hillz Refrigeration
The technician scoped the fault for my stove wrong, and is ignoring my followup request. Hills Refrigeration scoped the repair work for my stove and oven at home which did not work 6 Jan 2021. Such submitted to insurance and approved, I gave Hillz Refrigeration the approval to do the work. They did the work 8 Jan and oven worked fine. Until some weeks later on 3 Feb the same problem on the oven presented again. I contacted Hillz refrigeration who send the same technician on 17 Feb to look at the oven again. The technician responded by saying the oven is fine, but the electrical distribution board supplying the oven is the problem. After many calls, e-mail and text messages I have not yet received a written statement of the problem on my oven. Hillz refrigeration received payment for the work done 8 Feb, but my oven is not working. I have asked for the written statement to submit to my insurance. I am not pleased.
Helpful (0)
|Replies (0)FB
Francois B
1 reviews | Active since Jan 2020
4 Mar 2021, 15:39
Poor service from Hillz Refrigeration
The technician scoped the fault for my stove wrong, and is ignoring my followup request. Hills Refrigeration scoped the repair work for my stove and oven at home which did not work 6 Jan 2021. Such submitted to insurance and approved, I gave Hillz Refrigeration the approval to do the work. They did the work 8 Jan and oven worked fine. Until some weeks later on 3 Feb the same problem on the oven presented again. I contacted Hillz refrigeration who send the same technician on 17 Feb to look at the oven again. The technician responded by saying the oven is fine, but the electrical distribution board supplying the oven is the problem. After many calls, e-mail and text messages I have not yet received a written statement of the problem on my oven. Hillz refrigeration received payment for the work done 8 Feb, but my oven is not working. I have asked for the written statement to submit to my insurance. I am not pleased.
0
Replies (0)ZO
Zahn O
1 reviews | Active since Jan 2020
28 Jan 2021, 08:14
Serious Concern with damage caused
This below email was sent on 15 January 2021 - with NO response to date: I would like to bring a situation to your attention from my recent experience making use of your company's services. I am extremely upset about how this was handled and even more worried about damages caused. To name but a few of the damages: · The stainless steel is scratched and scuffed in multiple places · The paint on the handle of the oven is scratched · The indicators around the knobs are off; the knobs are still yellow (upon asking the technician told me “you can just paint it”?) and the knobs weren’t even removed to clean behind – only “scratched” around · The oven door’s glass is scratched in numerous places (to which the technician “sneakily” tried to cover up by smearing Vaseline all over) – how is this acceptable?? The trail of events: I contacted your company and made an appointment with Nikki (079 385 1989 as listed on the website) for one of your technicians to deep clean and service my Glemgas oven & stove. The first appointment was scheduled for the 5th of January at 14h00 - by 17h15 I phoned to reschedule the appointment for the 6th of January at 13h00 - as no one pitched or contacted me. By 12h00 on the 6th I confirmed the appointment for 13h00 as I had to arrange leave at work to be home. Again by 14h00 no technician arrived on site yet – therefor I called Nikki and requested to contact the technician and rather cancel the appointment. By 15h00, the technician arrived with an Uber driver even though I requested to cancel, I granted him the opportunity to proceed. The technician was busy for +- 3 hours. Whilst busy working, I repeatedly asked him whether what he was doing & using wasn’t going to cause damage to the oven as he was using very rough cleaning materials (steel wire sponge and my scotch bright sponge as an example). I have a “before” video that I sent to Nikki where you can clearly see the oven is still in very good order, just in need of proper cleaning. While busy I mentioned to the technician several times that I am not happy and very concerned - Upon him leaving, I phoned Nikki again explaining my displeasure with the end result of the job and I would like the owner to have a look himself if he would be satisfied if this was his property before making payment. I took another two videos of the ”after” result and sent this to Nikki as well. Upon her receipt of this, her response was “Okay - I see. I’ll forward these videos to the senior technician who is in charge at the moment.” By the 11th of January I requested from Nikki whether there was any feedback from the Senior technician on the videos that were sent. On the 13th I requested feedback again - Upon which she provided me with Mr Titus number. I then called Mr Titus. The response I received from him was extremely unprofessional and rude. Things that I was told are along the lines of: · He does not come out to anyone for anything less than R600 · I have not paid the invoice yet so he will not be coming out for anything · He will not come out until I have paid – do I know how much they charge per hour The more I tried to explain the severe damages caused by the technician, the more he insisted I paid the invoice. At this point I told him that he was making me feel like the guilty party in this situation where I am actually the victim of very poor service and damage to my property. I asked him if customer service counted for nothing where he was clear and to the point answer was a stern NO. With all these facts listed and proof videos - I would really like to know how this matter is going to be handled going forth and appreciate your personal attention.
Helpful (0)
|Replies (0)ZO
Zahn O
1 reviews | Active since Jan 2020
28 Jan 2021, 08:14
Serious Concern with damage caused
This below email was sent on 15 January 2021 - with NO response to date: I would like to bring a situation to your attention from my recent experience making use of your company's services. I am extremely upset about how this was handled and even more worried about damages caused. To name but a few of the damages: · The stainless steel is scratched and scuffed in multiple places · The paint on the handle of the oven is scratched · The indicators around the knobs are off; the knobs are still yellow (upon asking the technician told me “you can just paint it”?) and the knobs weren’t even removed to clean behind – only “scratched” around · The oven door’s glass is scratched in numerous places (to which the technician “sneakily” tried to cover up by smearing Vaseline all over) – how is this acceptable?? The trail of events: I contacted your company and made an appointment with Nikki (079 385 1989 as listed on the website) for one of your technicians to deep clean and service my Glemgas oven & stove. The first appointment was scheduled for the 5th of January at 14h00 - by 17h15 I phoned to reschedule the appointment for the 6th of January at 13h00 - as no one pitched or contacted me. By 12h00 on the 6th I confirmed the appointment for 13h00 as I had to arrange leave at work to be home. Again by 14h00 no technician arrived on site yet – therefor I called Nikki and requested to contact the technician and rather cancel the appointment. By 15h00, the technician arrived with an Uber driver even though I requested to cancel, I granted him the opportunity to proceed. The technician was busy for +- 3 hours. Whilst busy working, I repeatedly asked him whether what he was doing & using wasn’t going to cause damage to the oven as he was using very rough cleaning materials (steel wire sponge and my scotch bright sponge as an example). I have a “before” video that I sent to Nikki where you can clearly see the oven is still in very good order, just in need of proper cleaning. While busy I mentioned to the technician several times that I am not happy and very concerned - Upon him leaving, I phoned Nikki again explaining my displeasure with the end result of the job and I would like the owner to have a look himself if he would be satisfied if this was his property before making payment. I took another two videos of the ”after” result and sent this to Nikki as well. Upon her receipt of this, her response was “Okay - I see. I’ll forward these videos to the senior technician who is in charge at the moment.” By the 11th of January I requested from Nikki whether there was any feedback from the Senior technician on the videos that were sent. On the 13th I requested feedback again - Upon which she provided me with Mr Titus number. I then called Mr Titus. The response I received from him was extremely unprofessional and rude. Things that I was told are along the lines of: · He does not come out to anyone for anything less than R600 · I have not paid the invoice yet so he will not be coming out for anything · He will not come out until I have paid – do I know how much they charge per hour The more I tried to explain the severe damages caused by the technician, the more he insisted I paid the invoice. At this point I told him that he was making me feel like the guilty party in this situation where I am actually the victim of very poor service and damage to my property. I asked him if customer service counted for nothing where he was clear and to the point answer was a stern NO. With all these facts listed and proof videos - I would really like to know how this matter is going to be handled going forth and appreciate your personal attention.
0
Replies (0)ST
Susan T
1 reviews | Active since Jan 2020
19 Jun 2019, 10:58
Terrible service please black list
Hillz refridgeration simply do not aswer calls, have said they would be here 3 days now where we have waited. We paid them R 3500 to fix a washing maching which they have not done and we cannot get them to return calls or arrive to fix their poor repair. Not sure how LG are endorsing this firm
Helpful (0)
|Replies (0)ST
Susan T
1 reviews | Active since Jan 2020
19 Jun 2019, 10:58
Terrible service please black list
Hillz refridgeration simply do not aswer calls, have said they would be here 3 days now where we have waited. We paid them R 3500 to fix a washing maching which they have not done and we cannot get them to return calls or arrive to fix their poor repair. Not sure how LG are endorsing this firm
0
Replies (0)