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Francois B
Active since Jun 2016
3
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3 reviews64 months ago
Poor service from Hillz Refrigeration
The technician scoped the fault for my stove wrong, and is ignoring my followup request. Hills Refrigeration scoped the repair work for my stove and oven at home which did not work 6 Jan 2021. Such submitted to insurance and approved, I gave Hillz Refrigeration the approval to do the work. They did the work 8 Jan and oven worked fine. Until some weeks later on 3 Feb the same problem on the oven presented again. I contacted Hillz refrigeration who send the same technician on 17 Feb to look at the oven again. The technician responded by saying the oven is fine, but the electrical distribution board supplying the oven is the problem. After many calls, e-mail and text messages I have not yet received a written statement of the problem on my oven. Hillz refrigeration received payment for the work done 8 Feb, but my oven is not working. I have asked for the written statement to submit to my insurance. I am not pleased.
0 replies
105 months ago
Vodacom billing account after contract was cancelled
I'm lodging this complaint to Vodacom after the company billed my account after the contract I had with them was cancelled. I received an SMS notifying me that my number was due for an upgrade. I logged onto https://myvodacom.secure.vodacom.co.za and saw the upgrade is due on 2 Aug' 17 and the contract end date 31 Oct '17. Since I did not want to upgrade, I visited the nearest Vodacom shop and completed a cancellation request form requesting the cancellation of my contract and to keep my number on prepaid since there was still airtime on the number. The form was submitted at the Vodacom shop on 31-07-2017. 24-08-2017 I contacted Vodacom customer services requesting a copy of my contract to confirm the date on which the contract started. The contract duration is 24 months and such would give me an indication if the date when the contract would end as per the website was correct. A "document request form" was e-mailed to me which I completed and returned with a copy of my ID to ********** but to date I have not received a copy of the contract. On 02-11-2017 I received a SMS from my bank indicating that the debit order for Vodacom subtracted an amount from my bank account on 01-11-2017 and this amount was R 170.00 more than the debit order value for the previous 24 months! The evening of 02-11-2017 I phoned Vodacom cancellations ********** to query the events, only to be told this service is closed at the moment, I need to phone again when they open tomorrow morning at 07:30. I therefore request Vodacom to reimburse me for the value which was subtracted from my bank account on 01-11-2017.
2 replies
121 months ago
Complaint of service: the manner in which propperty has been managed.
<p>Chas Everitt became the rental agent of my house when a tenant moved in on 1 August 2013. An inspection was done 15 Aug 2013 on which was found only painting hooks and one outside light not working as defects on the house. Such tenant resided in the house until 31 August 2015.</p> <p>A new tenant moved in on 1 Oct 2015. I did not receive a formal inspection report and on questioning the agent said everything was fine. He moved out end of Jan 2016.</p> <p>A new tenant moved in 1 March 2016 but before he could move in, a formal inspection of the house was made on 12 Feb 2016 as per the correct procedure. Noted on the inspection was only painting hooks on the walls as defects. Immediately after the tenant moved in he complained about items broken, damaged, and not working in and around the house. Consequently I requested a new inspection to be done on the house and multiple faults were identified 5 April 2016. This tenant moved out end of April 2016.</p> <p>From March 2016 I have been repairing or making use of the estate agent to arrange someone to repair the defects on the house. I am of opinion one of the tenants is responsible for damage acquired to the house and such cost to return the house to its original state is for the tenant’s account - this is one of the functions of the deposit paid and kept by the estate agent. What I suspect happened is Chas Everitt paid the deposit back to the tenant without using such to cover the cost for the repair. At this stage, I as the owner paid the cost to repair in advance and expect reimbur*****t for it. I have not received any clarity to resolve on this matter.</p> <p> </p>
3 replies
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