CD
Charl T
Active since Mar 2009
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
No product and zero communication
I ordered an item on 07/03/2026 #G63753SA. To date, I have only received one automated response confirming that order. I tried getting in contact for 4 days without success and zero feedback. I did not receive a tracking number, nor the name of the courier company. Then last night, I get a message that my parcel was successfully delivered?! How and where? Certainly not to my address! I want my money back so I can buy somewhere else. This really bad service and exceptionally bad logistics management! You need to resolve this as a matter of urgency, otherwise I persue further steps.
0 replies
3 months ago
Complete lack of communication results in no cover from insurance
I am trying this as a last resort. I have been trying to get hold of you for 7 days now, no response other than your autoreplies. I have been struggling endlessly to reschedule the fitment scheduled for 09/01/2026 since the morning of 05/01/2026 to another date. I am a new customer, with an already "concluded contract", but no tracking device! I have spent a lot of time staying on the line to your call center, dozens of emails and countless attempts on your WhatsApp number. The web link your bots reply with, also gave a "We apologize for the inconvenience" error every single time. Every communication channel available is too busy to handle my request (screenshots have been emailed to you and my insurer). The technician phoned me on the morning of 09/01/2026, just 15 minutes away. I had to tell him sorry, I tried all the available communication channels available to me to reschedule well in advance. In four days there was ample time to let the poor guy know and confirm another date. A simple one minute phone call. The insurer is not covering my new vehicle for theft or high jacking, due to it not having the tracking device. This is extremely poor communication from Netstar, and a very bad experience for a new client. So I ask this: Either arrange a alternative fitment date within the next 24 (twenty four) hours, or cancel my contract and I will find someone else.
224 replies
21 months ago
You should really close your doors. This is embarrassingly poor service and outrightly ********* behavior!
You are spamming me with unsolicited email and mobile communication. I cancelled my service in 2022, with service ending at the end of November 2022. I have provided you with the email confirming that I paid you pro rata / in advance using my credit card every month (below was the first payment in October 2022, for October 2022). Furthermore, you can confirm on ticket SST068623 that I confirmed cancellation was for end November, with Prince Makwakwa confirming this. I followed up with a call where it was confirmed. I have tried contacting you by calling, but holding on forever and getting cut off, tried email, using the WhatsApp channel (which doesn't work at all), and even complaining on Hello Peter a few weeks ago, where you also stopped responding. I am lodging this complaint as a last resort. If you continue to harass me, I will open a case with ISPA and we can take it from there. Last tickets logged with you (apart from phone calls up to 17/07/2024 and my last attempt at contact on 17/07/2024 via WhatsApp):SST414764 and SST414765.
0 replies
29 months ago
Unprofessional and ********* billing department - Beware, check your statements!
Unprofessional and ********* billing department. I cancelled my contract more than a year ago (November 2022) when I moved to fibre with WebAfrica. Confirmed with a phone call with the after hours desk. Worth noting I paid by credit card every month while making use of your service. Today I receive an sms stating I need to pay my account before 20/11/2023, no amount specified, or I will be handed over for debt collection. That is in less than four days. I log onto your website (my credentials still work?) and see a failed debit order. Huh? I paid by credit card?? I have exhausted all contact options available on your site, ticketing system, email, phone calls and WhatsApp numbers (yes there are more than one) and even Facebook, trying to get clarity, or just a human response. No reply except "You have entered an invalid response". This is unacceptable, not even sure it is legal. Not one attempt at contact me on my phone, whether phone, WhatsApp or sms. Not one email. Please explain, I will not let this just carry on and will challenge it. You cannot just hand over someone like that. Do you even still exist???
257 replies
34 months ago
Fast and excellent service
Fast, exactly what I ordered and I had very specific requirements. I live in a remote area too and delivery was faster than expected. Extremely happy with the service! I will definitely recommend FirstShop, and will definitely shop with them again. Thank you guys, keep it up!
131 replies
44 months ago
Thank you for great service!
Oom Fred, I haven't met you yet, but I am very impressed with the level of service! You were recommended by a good friend (Christo Combrink), and with good reason. Thank you for the speedy shipment and efficient service, I really do appreciate it.
74 replies
45 months ago
Elaine Adams from Ooba is simply fantasic
Elaine, you were an absolute rock star and managed a much better deal than we ever imagined - even better than what the banks normally agree to. Thanks Elaine, you guys are really excellent at what you do. I appreciate the quick responses and fantastic advice, I can't wait to get in touch for the next one.
134 replies
46 months ago
Kirsten Blakeley from Ooba, you are fantastic!
Thank you for the quick and accurate service and advice, nervous first time buyers like me are very grateful to you!
134 replies
46 months ago
Defcon Home & Self-Defence Store - Another TDSA. Stay away.
Guys, you advertise a good product at a great price. Then it takes 2 days to get in touch and confirm the order. Only to be told you do not have stock of the actual items 5 days later. And as soon as I want to cancel my order, you are nowhere to be found. I am NOT happy. I expect a refund for this: Order No #DC71620 3 July 2022 Processing R2,738 for 2 items
0 replies
54 months ago
Pathetic service yet again. Does it ever stop?!
You got rid of another review. My cancellation has still not been actioned since I logged it 2 weeks ago. Mason responded, inquired as to why, but after that nothing. I concur with all the clients who managed to keep their reviews active. Kukste service ever! They jump when you order, but disappear when you need support. Don't even try and cancel a product. Most excremental service from an ISP I have ever had. Mason and Emraan, I feel for you, you shouldn't be dealing with this type of s**t.
106 replies
Review Distribution
5 Star
7 (36.8421052631579%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (63.1578947368421%)