DP
Dr P
Active since Nov 2011
65
Reviews
0
Industries
Reviews
65 reviews18 months ago
Please disable my secure home ADT app
HELP! Please disable my ADT Home security app as I am worried about my phone being hacked and my home alarm being deactivated. The last time I went away I did not get the usual sms from ADT. There were problems at home. I spoke to Shaun Moodley from your Pinetown office who assured me that this could be done. He told me that he would send an email to get the technical division and they would phone me. That never happened. I sent an email to ADT always there site who responded but again nothing happened to assure me that my home alarm app had been disabled. Please help. I am worried and frightened
1 reply
21 months ago
Please help me to watch Showmax
DSTV is an excellent service provider. I phoned a consultant to help my family look at Showmax etc via my Premier package. My email has changed but we were unsuccessful to update anything or get us to watch Showmax etc. My family and I were very disappointed. Please help us to see what we have paid for and update my email address
1 reply
22 months ago
Please ask Metrofibre to stop debiting my bank account as they are not providing a service
I had an excellent ISP service from Metrofibre till 26 May 2024. when I could no longer access streaming services on my televisions. I cancelled my MetroFibre contract on 31 May 2024 because the service to my phones was also either nonexistent or erratic. I was unable to connect to the internet via my computer. I was forced to get a colleague to buy me airtime so that I could contact Metrofibre. I sent repeated emails to Metrofibre's cancellations department, but they keep charging me even though they did not provide a service, and I was forced to get another ISP on 7 June 2024. Despite that they keep debiting my bank account every month even though they are not giving me any service and another service provider took over on 7 June 2024. Their still taking my money is *******. It costs me every time to reverse the debit order. Metrofibre income depends on their reputation, but they are not doing themselves any favours by their behaviour. Please ask Metrofibre to pick up their router and stop debiting my current account. Thank you. MbChb (Natal) Served as the Head of the DIPA Medical Journal Update club Winner of the Olive Schreiner and Nadine Gordimer literary prizes Served as a columnist for the Sunday Times Extra The doctor was a prescribed author for KZN matrics His writing has been translated into isiZulu, Xhosa, Italian, Hindi and Tamil. He was an invited author at the universities of Copenhagen, Tuebingen, State university of Louisiana His short stories feature in the University of Cambridge’s, Reader’s Digest’s, Penguin and Ad Donker’s literary anthologies The doctor has been honoured with lifetime achievement awards by both the Durban Independent Medical Practitioners’ Association and the Department of Arts and Culture for his contributions to Medicine as well as Arts and Literature, respectively.
1 reply
24 months ago
Spy app on my Samsung phones which is protected by Knox
URGENT I think that Samsung is an excellent company but unfortunately their call centre consultant was unable to help me remove a spy app on my phone, a Samsung S10 plus as well as an Activ 3 Tablet. The Spy App has been detected by my FNB app. The phones slow down considerably when the Spy app is operating and I cannot use my FNB app to pay accounts etc. The phone is sending out WhatsApp messages in my name. I am a medical professional so this is very disconcerting. Please, Samsung, help me.
2 replies
24 months ago
Metrofibre is unable to provide a stable, permanent connection to my TVs.
Ticket number 285366 I had excellent ISP service from Metrofibre till 26 May 2024. I still have no ISP service for my Samsung TVs since 26 May 2024. Restoration of the service has been only for a few hours through the good offices of Derrick, Nana and Teboho. During this period there were times when I had no access to Metrofibre data for my phones or my computer. I was forced to buy data repeatedly from another provider. This morning I had to buy airtime but I could not get through to Metrofibre. The one time I held on for more than ten minutes and then the call dropped before I could speak to a consultant. The second time the line became silent. I held on but then it dropped. It is a matter of honour to provide a service that has already been paid for, but this has not happened. I am a medical doctor and served as a columnist for the Sunday Times Extra. Please help Metrofibre.
1 reply
25 months ago
Metrofibre is unable to link my Samsung TVs to their Nokia fibre device
I have had excellent service from Metrofibre since inception but unfortunately on Sunday 26 May the service became erratic. My devices were only seeing the SSID device at times. My neighbours' devices are visible to some of my devices. My access to Netflix, whatsapp, my email service and YouTube became difficult. On 27 May I emailed Metrofibre about my problem but I didn't get a reply. On 28 May the polite Mr Derrick promised to have my service back by the end of the day. He was as good as his word. Unfortunately, by 10 pm that night my internet access died in the middle of a Netflix movie. Nana from Metrofibre informed me on 29th May that another new 5G SSID service was now available from Metrofibre but we battled for hours to get it linked to my phones, laptop and TVs. Finally after 4 pm on Wednesday 29th May, she succeeded in getting my devices linked to the Nokia Metrofibre router but not to my Samsung TVs I was advised by the superbly professional Lerato of Samsung on 29th May 2024 that Metrofibre needed to link me to the original 2,4 fibre service which had become very weak/ Today, Metrofibre's Thabo was unable to link the Metrofibre router to my relatively new televisions. I asked Thabo to please let me speak to the head of his department but all he said was that he would 'escalate the problem'. He was thoroughly unhelpful. He kept asking me to google 5G and the 2,4 service to show me that 5G was far stronger but I knew that already. Please help Metrofibre.
1 reply
28 months ago
Please ask Capitec to email my SARS tax certificate to me
URGENT. Please help me. I am a senior citizen with a serious disability that SARS has proof of. I was forced to close my Capitec account last year but now SARS has asked me for my Capitec tax certificate. Unfortunately Capitec won't email me my tax certificate as they have done in previous years. I cannot get to a Capitec branch because of my disability. My disability has got worse and I have a SARS deadline by today to upload my Capitec tax certificate. Please ask Capitec to email my tax certificate to me.
1 reply
28 months ago
Thank God for Hello Peter!
<div>I am a Premier FNB client, I have an impeccable financial record, a medical doctor, a prize-winning prescribed author, served as an executive member of my doctors' guild, I have been honoured by our government's Department of Arts and Culture, but all that means nothing to the new officials at FNB. I went through absolute hell with FNB because they would not return my credit card limit to R80 000 after I had reduced it to R 18 000 as a security precaution. I phoned, emailed and used their chat line more than 20 times without success so I was forced to turn in desperation to Hello Peter. Even then I had to demand an explanation THREE times before FNB relented.</div>
1 reply
28 months ago
FNB will not raise my credit card limit despite my substantial investments with FNB and my impeccable financial track record
I feel terrible to rate FNB this way because they have been an excellent bank through out my career as a medical doctor. But when I was forced to turn to Hello Peter and asked yet again why the credit limit on my credit card was not being raised up from R 18 000 to at least R 80 000, they broke their promise and did not explain. Perhaps they can't explain the faux pas? I can only assume that FNB has some very *********** new staff? Please help FNB to explain why they have limited my credit card limit which is seriously impeding my life as I travel overseas regularly. How does one retain a bank that does not communicate with its customers? As explained previously, despite my substantial investments with FNB and my impeccable financial track record, FNB is making it impossible to bank with them.
1 reply
29 months ago
FNB will not explain why they will not use my investments as a guarantee for my credit card limit
I have had a credit card limit of R 80 000 for over 20 years with FNB. I have substantial amounts invested in fixed deposits at FNB from where I receive a good income. I use my FNB credit card for most of my needs including overseas trips, business class travel, and cruises. FNB will not explain to me why they are not allowing me back to a credit limit of R80 000 after I had reduced the amount to R 18000 in November 2023.
1 reply
Review Distribution
5 Star
3 (4.615384615384615%)
4 Star
4 (6.153846153846154%)
3 Star
7 (10.76923076923077%)
2 Star
32 (49.23076923076923%)
1 Star
19 (29.23076923076923%)