SV
Samantha Van Der Merwe
Active since Jan 2012
2
Reviews
0
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Reviews
2 reviews57 months ago
When they stick to their Word...
Would just to like to express my joy at the fact that Outsurance actually stands up to their word and delivers on their word in terms of if they cant beat your current insurance premium they will pay you either R500 or R1500 if you have had no claims in the last 3 years. After speaking to a consultant last Wednesday and going through the quote, it was confirmed I am currently paying cheaper premium with my current insurance policy. I was then called by Charles Van Rooyen on Thursday to confirm that I would in fact be paid out as I met the requirements and had proved my current insurance policy was better priced. I would like to thank the consultant I dealt with (whose name I really cant remember) as well as Charles who called me to confirm my details and confirm that payment would be done. I appreciate the great service Outsurance. Thank You.
53 replies
78 months ago
LIARS, THEIVES AND ATROCIOUS SERVICES - AVOID AT ALL COSTS
I used this service on the 20th to 27th October and paid in total R295 for the atrocious service received! When I handed my car over, my petrol tank was 3/4 full and my car was in clean and working condition. I received my car back with my sound system not working correctly, a funny wet smell in my car and my petrol tank on empty. I was told the driver had to take a different route - at no point was I advised that my car would be take off site. I have been messaging and calling Jack continuously since this happened and have been promised a refund and yet nothing to date has been received. Each time I call, he tells me he has submitted everything to accounts. He has given me a number of a gentleman called Intiaz (apparently the CEO) - well his number only goes straight to voicemail. I have messaged Jack every day and my messages are ignored, all I have requested is for a refund of my petrol and the fee's paid, yet no response. AVOID THIS COMPANY ALL TOGETHER ! DO NOT USE THEM! THEY ARE LIARS AND THEIVES.
0 replies
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