Jacques R

Studio 88 Arrogant, Rude, Obnoxious and Disrespectful Staff

Hi there I would like to lay a complaint against your Skipper Bar, Paarl branch in Lady Grey street. I recently visited your branch in Paarl (10 Jan 2025) to purchase a pair of sneakers for my wife. When we entered the store the music was at such a loud level that it was impossible to communicate with the sales person. After he greeted (Shouted) us, my wife and I politely asked him to turn down the volume of the music so we could conversate with one another in a civilised manner. He then proceeded to pretend to go and turn down the music but returned with the music at the exact same level telling(Shouting at) us that he did turn the volume down. After arguing with us and we started looking at and selecting sneakers which we would like to purchase, he had a very obnoxious and rude attitude as if we were the ones in the wrong. We then rather decided to leave and visit one of your sister branches (Studio 88) across the street where I was treated with respect. I then decided to return to Skipper Bar to ask who the store manager was so I could lay a complaint, because of the way that we were treated. Approaching the first person standing at the door, and asking who the store manager was, he told me he was the manager. I then asked him for the contact details of your head office (email and phone number) so I could lay a complaint. He asked me about what and after I told him he said that it is not a valid complaint as he has the right and that it is your company policy to have the music at ear deafening levels. He then proceeded to give me a number which does not exist (011 474 2145) to call to lay the complaint and refused to give me your customer complaint email address. I feel this is unacceptable behaviour to treat customers with such utmost disrespect and have no regard towards your customers, as if we are dependent on them. I need action to be taken against the store, the management and the disrespectful arrogant staff. Also I would like proof of action taken mailed back to me for evidence. DETAILS: Sales person: CLAIDE Manager: About 1.75m tall coloured with full beard. VERY ARROGANT. MY DETAILS: Name: Jacques Rousseau Cell: 084 7473527 Email: je_rousseau@yahoo.com I need action taken ASAP Regards A very unhappy customer!!!