Keri W

Incredibly disappointing

We had 4 of us booked in for the 5 senses package. On arrival, all the staff didn't seem interested at all in making us feel welcome and comfortable like we were there to enjoy a wonderful spa package that we were so looking for to. We were just told to take a seat and wait, None of us were offered tea, juice or water on arrival or whilst we waited. 3 of the ladies that did our treatments were absolutely wonderful and attentive during the treatments. The 4th lady unfortunately made my friend feel like he was an inconvenience to her. She gave him a massive eyeroll when he asked for clear nail polish which they both saw as it was very noticeable. They were shocked and uncomfortable by her attitude. She didn't communicate with him at all during the treatments and he didn't get his feet filed which he was also meant to recieve. All 4 of us didn't recieve the callus removal which was 1 of the treatments we paid for. Whilst having the treatments, 3 of us were offered no water or anything at all during the 2 and half hour treatments. The fruit platter and champagne was supposed to be served by the "beautiful" infinity pool over looking umhlanga... it wasn't... it was plonked next to us whilst having our pedicures, wrapped and not opened or poured. The outside was filthy and there was ******* everywhere, the pool was dirty and full of algae. The deck was flooding from the pool, the jacuzzi was non existent as was the sauna and steam room which were empty and full of junk. The website displays gorgeous pictures, but unfortunately it was incredibly disappointing and not what you would expect to experience from what you see and expect from the website. It's such a shame, as the venue has so much potential, but unfortunately, there is no up keep or care as it seems. Alot of money spent to be so disappointed as this was a very special occasion!