SY
Seena Y
Active since Feb 2012
3
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3 reviews123 months ago
Continuing theft
I posted here a month ago that I had cancelled my Telkom service on 30 November 2015, but that I was still being billed. I was contacted by someone called Gezia, who asked me to send her the cancellations forms, which I did. She did not respond, and lo! and behold I've received another bill today. Telkom are nothing more than thieves, because it is not in their interests to cancel any service. It's even worse because one is not allowed to call the cancellation department.
53 replies
124 months ago
Telkom are happy not to cancel
I emailed the cancellation form to Telkom, as required, because they do not let you phone anyone to cancel or to follow up on a cancellation, on 30 November, and 1 December. I received automated responses, so I know they received them. I was billed for January and a debit order went through. I lodged a dispute both through the call centre and online, and the call centre said they could not help me with the cancellation. I emailed the cancellation again on 19 January. Again I received an automated response. Today I've received another invoice for February. I logged in to check on the dispute, and there is no record of the dispute I lodged online in January, only of the one the call centre agent lodged, which is for some reason for far less than the amount I was billed. Nobody has contacted me to deal with the dispute, but on the website it is recorded as \rejected\". With no reason. Again I've sent the form and lodged a dispute but it seems to me Telkom has no incentive to cancel my line, because they can just keep stealing my money, and when you try to speak to anyone they tell you it's not their department. In the meantime they get money for a service that's not being used."
75 replies
126 months ago
Do NOT use these people
I hired them to move me from a flat to a house. First, they insisted I needed a \shuttle"to get my stuff from the flat to the truck. So i paid for one. It turns out the \""shuttle\"" is a small truck. Which parked outside with the big truck. They brought NOTHING to take stuff to the truck from the flat. No trolleys or anything. Then they arrived two hours late. They were so slow because they didn't bring anything to move the stuff to the truck"
0 replies
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