DS
Duncan S
Active since Feb 2012
13
Reviews
0
Industries
Reviews
13 reviews16 months ago
Use other vendors
Ugh if I could use another platform I would. Their digital product is the worst and there's no way to get help when you have a problem. I will use other vendors from now on and they can do without my money.
0 replies
21 months ago
Multiple additional surcharges tacked on
This is the second time Ive rented from this company. After the last time where the car I booked broke down when on holiday and stranded me at my destination, resulting in me having to book additional days at my accommodation, I thought I would give them another try. In fact I had to take the car to be fixed etc. The manager of the CPT branch apologised and refunded me two days of rental. Not really sufficient but anyway. I thought I would give the brand another chance and on the day of collection, I was told I wasn't allowed to drive on any gravel road and there would be a surcharge if I did. The road I had to drive onto due to severe flooding with all the rain in the western cape at my exit route, was a dirt road and it was that, or get stuck. I was charged an additional 900 rand for that. Secondly, the car cut out when driving to my destination and I don't think it had been serviced properly. Then I was told they had to check for damage to the bottom of the car, I'm guessing to see if they could charge me more money. AND I was told I would be charged 80 rand to clean the car. The total cost for 3 days hire was: 1773 rental for three days 899 for gravel road 80 for cleaning Total : +/- 2600 for car rental which should have been under 1500 off season. This place expensive and more so than their competitors. Go to Thrifty or others. This golf polo was way more expansive than renting from other competitors in the country. Also beware of these strange charges that suddenly pop up.
0 replies
22 months ago
Cell C Won't let me port my number
I have been trying to port my number out of Cell C for the last three days. When trying to switch my network, Cell C keeps declining th request even when I follow their prompts. This means, I have had to spend time calling them going through endless loops with their customer serious centre to be told that they can't help me or they can't guarantee that they will port my number. Essentially they are stopping me from leaving their network with my number.
106 replies
30 months ago
Dealing with DHL feels so sketchy
I have had such bad experiences with this company, who are meant to be industry leaders. I thought I would try them again after many years. I booked a collection from Switzerland for documents to be delivered to SA. They quoted me, charged my account and then nothing. No confirmation email or receipt of collection of collection confirmation. But they have my money. I emailed them with me details, name, date of the charge to my account, my email and number and they are asking for a confirmation number which they never sent me. It feels so sketchy.
131 replies
31 months ago
Really disappointed in a company I have been loyal to for ten years
This organisation really doesn't get customer support. I was ****** and to get block my sim and get a new SIM card. 1. To get my phone and SIM card blocked 1.1. There was no way to speak to someone online on their website 1.2. No email address or chat function 1.3. I live alone but I was expected to CALL them....with what phone?! 1.4 So I had to go in to their store to block my number 2. To get a new SIM card I had to get across town to their only store near me in the V&A waterfront 2.1. I was sat in front of their shop assistant bruised, lacerations and cuts all over my face and was asked five "security" questions to get a new sim, even though I had my passport with me 2.2. The questions included, please tell us the five most called numbers. 2.2.1 I asked, 'I don't call numbers from my phone and use WhatsApp, and secondly, I don't remember the numbers I call.' I asked her,'How many numbers can you remember?' She rep****, '2' I asked,"Then how the hell am I supposed to remember 5?" This was not the only questions being asked. The friction and stress to get back onto the network when I was still dealing with being ****** at gunpoint by three men was staggering. Their EQ is super low. 3. I am now cut off the network after their network setting which I was told to install. 3.1. There is no way for me to phone them as I have no network connection' 3.2. I tried to use WhatsApp channel on my desktop to contact them, and it's broken and doesn't work. It will only allow me to buy stuff I have give them numerous feedback over the years, hoping they would improve their customer journeys and CX, but they just don't seem to be able to learn. Next steps: Tell everyone I know what a ****-poor service this company provides and find a new supplier like MTN or Vodacom.
131 replies
32 months ago
Took my money for an order that they never delivered and then cancelled the order without a refund. They do not respond to emails
Orders a number of prints from them. Got no indication of delivery time. I emailed them, no reply. Got an email from owner apologising months and months later and to tell me my prints would be sent to me shortly. Then nothing. Then an email telling me my order was cancelled by them and that I was not refunded. I emailed asking for a refund. No response. I will be taking this to CPA next.
0 replies
51 months ago
Cell C CX is ****e and they need to sort their technical problems out too
A number of issues here. Generally, my experience of this network has been fair barring the fact that sometimes data mysteriously disappears even though I have not been using mobile data but been on WIFI. 1. Recently (over the last 2-3 weeks) there have been data outages. I have not been able to get onto the internet when out and about. - And twice, this has resulted in me being stranded, unable to call an Uber. Once was in an emergency - I sometimes use my phone to pay instead of having to carry my wallet around and was not able to pay for goods bought 2. When using the self-service *147# to get my data setting sent to my phone, it loads, but I still can't connect to the internet 3. When calling Customer care, the number on your website is incorrect (when I was standing next to a wifi hotspot so I could call it) 3. When going through your phone automated Q&A to help direct me to the right person: - it decides to waste my time by telling me what my balance is and if you happen down the incorrect "journey", you get stuck and have to hang up and start the process again - it pulls data from my phone i.e. my phone number and I guess my name and then I get asked for exactly the same details when I get to the first customer care agent, which would be fine if they wanted to verify I was the person calling from the number - but when I get transfered to another agent, I am asked again for exactly the same details (which yet again wastes more time and causes unecessary friction) - I then am told that I can be sent the data details SMS to fix the problem. When I inform the agent that I have done that already (even though this is the automated route I originally selected), I am told there are network issues and the technicians are trying to fix it...so which is it? Is it settings I need? Or is it a network problem? Your CX needs to be improved for customer care and you could think about SMS alerts to your customers if there are network problems.
53 replies
52 months ago
Samsung Online Sketchy as all hell
Good morning I bought a Samsung directly from Samsung.com e-store (shop.samsung.com) You can see the order outlined below in the attached email. I was told by their system that the phone would arrive on Friday (14 January 2022). When I called to find out when it would arrive and why I hadn't received a waybill number, the person on the phone at Samsung said they couldn't find my order number. Then they called me back to give me a Waybill number and courier number instead of emailing it to me and told me to call the courier. I called the Courier and they said the waybill number was not a waybill number at all and they couldn't help me. I tried to call the customer service number again (0860 729 7864), but it disconnects immediately or tells me the dialled number is not in service I tried again this AM, but I get told that the number doesn't exist by an automated voice message. I also tried another number listed on the website which is not working either. This is so sketchy I cannot even fathom how a massive brand like Samsung can run a company. I spent 20 thousand rand on a new phone and this whole scenario makes me very nervous and worried I will ever see the phone or the money again. I would like my money back from Samsung and I will rather just buy a phone from Apple or some other brand. I teach UX and am a senior UX researcher/service designer and I can't believe this is how your online store works? Not even a waybill number by email, that I have to call someone and they don't even see my order in your system? I have bought from small mom and pop companies and I immediately get an email with a waybill once the items have been booked for collection/delivery. Please contact me immediately to rectify.
106 replies
59 months ago
Affinity Health is a top spammer and harassing sales company
Consistently cold calls me to sell their junk. Repeated robo-calls, spam calls despite being on the DMA do not call list. I keep blocking their number so they just use another. I will never use your service. I will also be sharing this post on Facebook. In terms of trust and brand equity, you are shooting yourself in the foot by using a sales brokerage company. They are representing your company, and therefore your brand. Any poor behaviour cannot be explained away, as sorry, this is not our fault. You associate with ethically unscrupulous companies, and continue to let it happen, then that is on you as an organisation.
53 replies
78 months ago
Roccomama buitenkant doesn't seem to have their **** together
Usually move this restaurant but twice now my order has been messed up taking almost two hours to reach me and being cold when it does. Been a loyal customer since when you had your one shop and order on a regular basis. But your buitenkant shop keeps messing up my order and I won't be spending my money with your brand any longer.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (7.6923076923076925%)
2 Star
2 (15.384615384615385%)
1 Star
10 (76.92307692307692%)