Zandri C

Disgusting filthy and broken equipment

So we joined a gym in Ballito on 28 Feb. The sales lady took us on a 3 min walk through the gym. Did not enter the bathrooms and quickly rushed us to the sales area, where we signed up for a year. On our first visit the following day (and every day since) , we noted and reported the terrible state of the premises, which includes: 1) All latches to the toilets in the ladies bathrooms are broken, except for one, which is permanently closed. As a woman, I'm expected to use the toilet where everyone who enters the bathroom can see me. When I reported it, I was told it is a "minor issue". 2) So many of the machines are broken. And seems to have been broken for months to years, depending on the machine. (According to other members' feedback) 3) The dust, old sweat and filth on the equipment has formed crusted layers on the equipment, like the Treadmills. 4) Speaking of the Treadmills, if you forgot to take your pre-workout, just jump onto one of the TM's. Sometimes it delivers a little shock to the system as you get on and you can watch a little firework show at the plug. It doesn't last long, but I'm pretty sure that isn't normal. When I reported it, I was told that I am not telling the truth as they have no fault reports on file and the TM's are working 100% 5) The place has no windows that can open, and the aircon and ventilation system seems to have been out of order for years now. There are some days where it works, but mostly doesn't so we just get hot boxed in this filthy, dingy, sweat-crusted space. You can however bring your skateboard and use the cans on the floor collecting water dripping from the AC's as an obstacle course! I've reported my concerns to the branch every day. Left multiple messages daily with reception, sales and any one I could find related to the gym, for the branch manager to call me. I wanted to know what the plans were to fix the place. Needless to say, he just never called. Ignored me flat. So I submitted a request for a refund, which obviously was declined and I was told that I am lying about the condition of the gym. On 13 March, the branch manager gets the admin lady to call me on his behalf and set up a meeting with him (he seems to not know how to use a phone?) Dont see the point, as they have already declined my refund request and called me a ****. But, I will go hear what he has to say. I visited the branch again this morning (14 March), hoping that the latches on the ladies toilets would at least be repaired. But no, the place is in the same disgusting and embarrassing state. No efforts made.