BM
Boni M
Active since Mar 2012
56
Reviews
0
Industries
Reviews
56 reviews3 months ago
Norkem park gives POOR customer service .
Went to Roman’s Pizza Norkem park . Found a mr delivery guy waiting to collect. There was no one at the front counter. I strode for like 5 minutes, then I called at staff at the back that I wa t to buy . All the staff looked at me & continued chatting to each other . I called again they ignored. Until one lady came from outside & I asked her for assistance & she called one of them to serve me. I asked for the manager , gcinile, whom they went to call at the back . I explained wa hay happhen d & she said I will talk to them. Poor customer service at its best & bad attitude.
0 replies
3 months ago
Debt relief division, calls & emails not responded to!
I logged a query on the 22/01 via email, assist@fnb.co.za, was the email used . Mapule responded same day that a refund will be done . To date I have not received anything, calls to 0870303180, goes unanswered, a person holds for 30 minutes . My follow up emails are no longer responded to. FNB is that how you operate? Can someone respond.
56 replies
3 months ago
My service suite mus **** down . No assistance
Can my service suite shut down for good . People there don’t want to work . They don’t read they in a hurry to transfer u to a different help desk. Since this morning I am trying to get a response from loans division instead I am transferred to debt review. Who ever is a team leader to Jennifer, Mikayla & sisanda. Coach this lazy bones to read & understand & give customers proper customer service & stop passing the buck
0 replies
9 months ago
Service Suite .No Customer Service at all
My Service Suite. Time wasters. Yesterday logged a query @ 18:18 . Nonkululeko ( multi product collection) responds at 18:19pm , then vanishes for 10 minutes after she says system is slow. Disconnects at 18:45, without assisting . Thereafter I get Otumile, who puts me on hold while reviewing, then disappears, comes Mhlupheki, gives incorrect info & disappears , then Mpho follows , puts me on hold & transfers me to credit card servicing . At 7pm am advised that it’s past working hrs times I must come back today . Can a supervisor who deals with service suite look into this & advise why I was transferred from 1 person to the next for 45 minutes & got no assistance. Is it not better to shut down that division & we will go to branches because your agents don’t want to work & they wasting time unnecessary
53 replies
9 months ago
Greenstone beach pathetic service
I visited greenstone Gp branch on Friday 18 July around 11:30 am. It was empty in the branch , was given ticket number . Sat on benches for about 10 minutes. I realised that 2 ladies were in 1 booth, Mary on a call with a customer, Priscilla just sitting there. After some time Mary was done with the call & I am assuming she was still busy with query . In walks another staff member with a trolley obviously from shopping. After few minutes, she went to her desk sat there , no number was called . Mary left her working booth went to assist another consultant, Priscilla still not doing anything. She tells others to call out numbers , the lady from shopping says she is busy, but not doing anything & not with a customer. After 45 minutes of waiting iI eventually left without assistance. Branch Manager wake up. Ur staff members service is Pathetic & shows a we don’t care attitude. When I was leaving, someone at the back said “ oh she can go “!! Manager do ur Job !
53 replies
9 months ago
FNB stop playing games
I have an online card reversal dispute. FNB customer care sends me forms to fill in & email to card cancellation, they send me to debit card dispute , they send me to custom service. What kind of games are you playing at FNB , I have authorisation code from Merchant. Yet FNB keeps playing around . Who is responsible for releasing money back into my acc . How long will it remain hanging under my profile
56 replies
10 months ago
KFC BIRCHLEIGH SOUTH BRING MY DELIVERY ppl
I ordered online from birchleigh South . Family 6, order was confirmed & delivery time . Next thing I get a message, my order was cancelled I will get my refund in 7-14 working days . Since I always order from there , I called the store manager on (076) 198-5911, not sure if it’s a personal or store cell number . I explained my story to him . The guy is so unprofessional, he did not even ask for my order number , he just said if u need ur refund now , I will give u the number to call & tell them u need ur money now . I asked him if he is not even going to try & assist as a manager , as he indicated that , there are drivers available. In essence KFC is showing me a middle finger . May I have my food or my money now not in 14 working days. It is not what I agree to . They must deal with their partners , delivery system & stop pointing fingers
0 replies
18 months ago
PAY BACK MY MONEY
MAKRO !! May I have my money back! I drove to Makro Edenvale - germiston on Saturday. Katlego ( supervisor) for online purchases promised to sort my issue Monday yesterday, to date no call from him . This is the 3rd week no refund. So clearly. MAKRO ONLINE is a ****
53 replies
19 months ago
MAKRO FINANCE DEPARTMENT I NEED MY MONEY BACK !
I need my money back. Tiye customer care line is nonsense & so are your supervisors. I cancelled an order last Friday Bcos of a bad system error. I was requested to send proof of payment. I did . 7 days down the line I am told 1 lie after the other . I spoke to IConnor a supervisor who promised to escalate to finance & I will get my refund the following day, this morning spoke to Phumzile also a supervisor, who sounded less interested in the matter. Cannot give solution to my problems the only thing she said was finance department has not responded. I asked for an email or telephone number she said they don’t have . Close ur call centre & take ur entire staff for training . I need my money back instead that Phumzile creates non existent policies which she cannot tell me where to find them as a customer. I am tired I need my money back unless ur now ****mers
124 replies
19 months ago
Refund my money NOW
I purchased online yesterday, after doing that transaction. Went to check the cart & found a message saying awaiting payment & yet money was removed from my account. I immediately called their call centre , spoke to Onele she advised that their system takes time to update , I must wait 24 hrs. Today I checked again still waiting for payment, called call center , spoke to Gugu Mbatha. I was told to go to the bank get a bank statement & some long story . Sorry I am not going to the bank pls cancel that transaction & refund me my money . This is the 2nd time I experience such incompetence from Makro. Who will be paying for petrol & all the queuing & going to Internet cafe to email. & teach ur consultants to have full accurate information. If u cannot provide on line service pls cancel it as I am not doing up & down for ur incompetence. Cancel ur online purchase platform because u cannot manage it properly
106 replies
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5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
7 (12.5%)
1 Star
49 (87.5%)