NS
Nardus S
Active since Mar 2012
6
Reviews
0
Industries
Reviews
6 reviews73 months ago
Cool Ideas, disruptive connection, no support
Our internet has been unstable and slow over the kast four days. I have logged tickets on the Cool Ideas user portal two days ago, and have had no reply from their support team. We have a 20mbps line and have been struggling with 20kbps download speeds, unable to do any work. They are absolutely hopeless, this is so incredibly frustrating during lockdown.
735 replies
86 months ago
Worst Support
Again, in the space of three months, I am receiving sub-par support service. Ticket # 395045 I posted the following question: "Hello I purchased the hosting service for ******.co.za The package includes Wordpress, and I would like some guidance as to how I go about creating the Wordpress website? When going directly via Wordress I am required to pay for the website to be linked to my domain, as it is a .za domain. Please advise?" Here is the response I received: "Good day, on your Linux small package you have the option to install Wordpress in your Cpanel under the Softaculous App Installer, https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/9567d513a243e ********** d934635ed4d7337c0630a925c658cc83c592d95f0ca1/f_marketingpicFull/u_33ffd218fc17bff21f2a281bbd711932e653c40079d46c26a390ecf110a0ea0f/img_ ********** 974289.png" This does not address the issue at all. Please cancel my purchase today, 18/3/2019, and refund me, as I would like to continue doing business with a more competent company.
168 replies
88 months ago
Lack of feedback and technical support results in a loss of business
My domain was suspended as a result of non payment. I made the payment more than a week ago, and my domain is still inactive. I have sent numerous emails, and have had vague answers from Zuber and Jo-Ann T, with no follow up. Now, every time I try to engage this matter I receive an automatic reply stating that the ticket has been closed. I have made the payment, yet my website is down. I would not recommend that other businesses trust 1-grid to host their sites, as lack of feedback and technical support results in a loss of business.
61 replies
93 months ago
Fraud
I have been a member of Virgin Active for a couple of years. On April 9th 2018 I phoned the customer care line to cancel my contract, and paid the cancelation fee. Towards the end of July I realized that the contract was never cancelled, and that the monthly R1000 was still being deducted. I phoned the customer care line again on the 8 th of August to resolve the matter, and spoke to Stacey - the reference number for this call was ********** 543. Stacey explained to me that the contract was not cancelled, but that they would listen to the call on the 9th to resolve the matter, and refund me. It is now a week later, and I have still not heard back from them. These are the facts.: This is an organization with a broken administrative process, a lack of respect for their clients, and a willingness to act in a manner that is basically fraudulent. I’m sure Sir Brandson would be proud...
0 replies
127 months ago
1 star posing as 3 star
A 3 star hotel is supposed to be slightly above average at the least. This hotel barely deserves one star. Their website advertises secure parking, which we later learned consisted of 15 spots for the entire hotel, mostly occupied by staff. The manager was non-plussed and left us to scramble for safe parking. The cleaning staff failed to restock our room with fresh towels, and would only clean the room after lunch. The broken elevator did not help, nor did the alcahol stench on the night staff. Other visitors complained of their safe being ransacked. What a horrible experience, steer clear...
0 replies
127 months ago
Woodford goes the extra mile
We arrived in the pouring rain, and the Woodford staff went out of their way to try to keep us dry, and get us to our car. They were professional and friendly, and will certainly see us again on our next trip to Cape Town.
75 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)