Active since Apr 2012
I woud like to thank Sunburst for their professional services. Just love the way they dealt with us. We got info on who the tech was and a brief profile on him. Also they do security checks on all their techs. Brillian service.Keep up the good work.
I'M going to keep it as short as possible. We had 3 cars stolen from our complex in a 5 months period of which 2 cars belongs to us. BestSecure is the current security company for our complex and many others in the Weltevreden Park area. Our first car was taken at about 4:30 am, best secure made their rounds at 4:00am that particular morning. I know this because as I looked out the window I saw the BestSecure bakkie. The criminals had time to work on our gate and gate motor in 30 mins and steal my car. I made an enquiry to best secure to ask who was the security guard on duty and I also request the times that he checked in. I did not receive feedback from them. 5 Months later our second car got stolen and another 1400 bakkie from our complex. I found out from our caretaker that the same security guard was on duty on those nights. I made another enquiry to Best secure who gave me the security guards name and said that he will be taken for a polygraph test. Even after all this information was given to Bestsecure about this security guard and the suspicion behind it, they still had him on duty. After some time I did a follow up email to best secure to find out that, the particular security guard has not reported back for work. BestSecure didn’t disclose if he took the Polygraph test of not. So after numerous emails to Bestsecure with minimal response. I did some self-investigation to find out that this particular security guard was involved once again, messing around with security cameras at a different location and was fired by Bestsecure. Also to add, when our second car was stolen. A security guard at the complex next to us saw the criminals and did not report the case to anyone. (Don’t ask why) . He saw that the criminals had issues starting the cars on the main road. They also had a long debate to who will be driving which car away. So these criminals had all the time to do this with no present security company seeing them? REALLY. If you drive in Weltevreden Park today, you will always see a BestSecure vehicle. However on those nights I guess no vehicle was around.. Kind of suspicious to me. So now BestSecure loses nothing but getting rid of the problem and firing the security guard and here is the client who had 2 cars paid off now stuck in a 5 year deal paying off 2 cars. Let alone dealing with the Sadness behind losing a car that was handed down from generation to generation. Till today my wife looks at every silver grey Tazz and thinks that might be her car. I’m not saying that the Company BestSecure is involved in any criminal activities . All I am saying here is that we had a major loss and also had to see a psychologist, as we had to deal with this alone. So I felt the need to make people aware of this. Companies are out to make money. That’s the bottom line. Seems like if we didn’t have security we would be in a way better space. So BestSecure total lost = 1 security guard ---------- Client Loss= hundreds of thousands.
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