MN
Melanie N
Active since Apr 2012
4
Reviews
0
Industries
Reviews
4 reviews40 months ago
Blue train not "a moving five-star hotel-on-wheels" as advertised
Disappointing, no wow factor, no value for money (especially if you pay in Rands). The train was delayed by just over an hour leaving Pretoria. The chef, catering staff were fabulous, food was good, high tea was not high tea instead tea & cake. Our butler was not very visible. No entertainment on board except on the one night there was a Saxophonist, he was good and created a party vibe. The train manager did not look for excuses when we brought up certain issues to his attention instead, he listened and tried his best to please the passengers one example, the train ran out of Amarula and he promised to "make a plan" and he did, he arranged for it to be delivered to the train at the next station. The 3hr excursion to the Big hole in Kimberly was good. The train is advertised as "a moving five-star hotel-on-wheels" but it did not live up to this expectation. In my opinion they are struggling after COVID and thereafter being suspended due to derailment and a fire and might be cutting "corners".
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42 months ago
Great service
A very professionally run practice. They attended to some conveyancing matters for myself. They took the time to provide feedback without me following up and attended to matters with urgency. Attorney Michael Patrick is available to his clients and would personally call or write emails, he is happy to return phone calls as well even if it is on a Sunday. Their rates are very competitive and he is open to negotiations on rates charged. They were a pleasure to work with, and took care of my matters without me having to stress about it. I am happy to endorse them based on my experience with them.
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68 months ago
Customer service does not exist @ Rochester
Pathetic service and empty promises is all I receive from them, stay away from this store. I bought a dining room suite from them early Nov 2019 from their store in Alberton. The product was of inferior quality so after some 20 emails it was eventually removed from my home on the 17 July 2020, with a promise of a full refund. To date all I have received is empty promises and requests from them for me to be patient as there are processes to be followed. In this day and age does it take 2 mths to do a refund?? The area manager is too busy to call me or respond to my emails so clearly their customers are not important. I will NEVER deal with this store again!! I have never in my life received such poor service and lack of respect for the customer. Looking at all the complaints logged for this store it is no surprise that I am enduring the same pain as the others.
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Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
1 (25%)
2 Star
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1 Star
1 (25%)