RK
Robert K
Active since Apr 2012
2
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0
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Reviews
2 reviews122 months ago
Bad service from Secure Rite Security
About 2 years ago Secure Rite Security installed a receiver in our remote controlled gate so they could have access to the property by using their remote controls. Every time they responded to an alarm they never brought the remotes and could not access the property. About 6 months ago I complained and they said there was \No record of any remotes for our gates\" although their receiver is still installed in our gate motor and the technicians were here 2 years ago. They then synced the remotes a second time and said they would now have access to the property.<br> This morning they arrived claiming they were responding to our alarm although the alarm had not gone off and they once again they came with no remotes. When I asked the armed response guard I was told the armed response knows nothing about the remotes for our gate. So once again they could not access the property although we have been paying for this service for 2 years.<br> A second problem is they say they have received an alarm signal when the alarm has not been armed or gone off. This happens often.<br> This lack of service is unacceptable and I will now cancel my subscription with them. We pay R320 pm for this!<br> Robert Key"
0 replies
134 months ago
Promt and efficent service from Orange online
I have received such efficient, prompt and friendly service from Orange. I placed an order. I then changed my mind to update the order a few times to save postage charges. I also cancelled the order then re ordered the goods with a few more items added. I was not the ideal customer, but the efficient and friendly help of the person mentioned above surprised me. The charges for the cancelled order were reversed and there was no handling charge.<br> I have had this kind of service from American and European companies before but never from a South African company.<br> Thank you Orange.<br> Robert Key<br>
76 replies
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