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Donyale M
Active since Apr 2012
4
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4 reviews20 months ago
AIR MAURITIUS STRANDED ME TWICE, COSTNG ME EXTRA $455
DON'T FLY AIR MAURITIUS! Flying Perth-Mauritius-Johannesburg return, I received text and email on landing in Mauritius notifying me that connecting flight (next day) was delayed from 9:30am to 4pm. Next day, I checked in to the delayed flight as normal online - even paid for seat selection - and received electronic boarding pass. Arrived at airport, queued to drop checked luggage and only to discover my flight had been cancelled (not postponed, completely cancelled). The Air Mauritius help desk directed me to check in at SAA, saying we were all moved to that flight. At the SAA check in counter, I was told flight was full and Air Mauritius had vastly overbook. So Air Mauritius notified passengers of a delay but not cancellation?! I went Back to Air Mauritius help desk where staff had ZERO INFO for stranded passengers: no idea how long we'd be stranded in Mauritius, no accommodation/meal vouchers, no alternate flights other than the full SAA flight. I had urgent business in SA (the whole point of my trip) so I was forced to purchase a one-way air ticket for $380 on Fly Safair to get there. Returned to help desk to tell them what I'd done and was advised to complete a claim form on website, no other instruction/action. I submitted the claim while sitting in departures hall before my Fly Safair flight departed Mauritius... BUT IT GETS WORSE! Unbelievable as it is, a few days later, when I tried to check in for my Air Mauritius flight home to Perth, I was forced to pay $75 to have my ticket reissued because I HADN'T FLOWN ON THE FLIGHT THEY CANCELLED! They would strand me in Johannesburg if I didn't pay this nonsense fee - the ground handler in Johannesburg called the airline management in Air Mauritius in front of me. So, Air Mauritius cancelled Mauritius-Johannesburg flight, left me stranded in Mauritius, and then charged me a ticket reissue fee because I 'broke the route sequence." Advice to other travellers: book Air Mauritius if you enjoy (1) buying extra air tickets when Air Mauritius strands you en route to your destination (2) paying nonsense admin fees to catch flights you've already booked, paid and confirmed (3) having an uphill battle to get refunded. TO DATE: no response to claim submitted, no response to phone calls or emails. After reviewing this airline everywhere I can, I'm reporting them to the ACCC (Australia's competition regulator and national consumer law champion).
0 replies
120 months ago
PnP Manager Saves the Day
<p>Chris Melonas had only been working at my local Pick n Pay for a week when I came up to customer service carrying an AIM oven under my arm. The oven was four months old. Its thermostat had broken causing the temperature to rise out of control until it melted a plug. As a longstanding PnP customer, I didn't hesitate to take it back even though I'd thrown away the slip as soon as it was installed, tested and working well. Chris had to give me a refund because he could not swop out the oven, but to do that, he had to track down a copy of my till slip and that meant going through the till records looking for my oven's barcode. You can imagine what a big job that was because I purchased the oven in the week before Christmas and couldn't be certain which day exactly. It took a few weeks and a couple of follow ups to get it done, but Chris obtained a copy of my till slip so that I could get the refund and buy another oven elsewhere. He made PnP's customer care promise real when it wasn't easy or quick to do and I'm so grateful that I encountered a dedicated manager like him.</p>
53 replies
131 months ago
DO NOT SIGN A CONTACT WITH ZONE FITNESS
If you sign a contact with this entirely incompetent business, you will regret it. Interrogate their \special offers"(you'll find out you're paying much more than bigger"
76 replies
135 months ago
Vide: turned it around #likeaboss
Unfortunately, I can't update my feedback to Vide's response to my complaint about poor service, food and coffee from the Paarden Island branch. In their first response they apologised and offered me a full refund, but I asked them to let me know what they were doing about the issue that cause the problem. <br> <br> I'll like to compliment Venessa on her email, which detailed what was going on at the Paarden Island branch the day I went there, and specifically what they've done about. As far as Venessa's email goes, they've addressed the problem and I'm happy to accept their invitation to go back there to see the difference for myself. <br> <br> That's the kind of response I hoped for from this brand. Thanks Vide!
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
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2 Star
1 (25%)
1 Star
1 (25%)