TS
Tamsin S
Active since Apr 2012
4
Reviews
0
Industries
Reviews
4 reviews57 months ago
Frustration trying to cancel a contract
I installed a fibre line at home in July 2020. I was told I could not cancel my 3G contract despite having installing a fibre line with Vodacom as my 3G contract still ran until March 2021. In March 2021 I telephonically cancelled my 3G contract as I no longer required it. Then during July I received a call from a Vodacom sales person trying to upgrade my 3G contract to one which offered more data. I explained that I no longer had this contact as it was cancelled in March to which I was told it wasn't and I was still being billed. However, because it's debited along with my cell phone and fibre line I did not realise I was still being billed. Trying to get through to Vodacom cancellations has been an absolute nightmare as you cannot speak to a consultant - you need to use the voice prompts and then get told you will receive an SMS and email. However, you only receive an SMS saying you will receive and SMS and email and this does not serve as cancellation but then never receive the so called sms and email. Alternatively you receive the following message 'our lines are busy try again later' and then get cut off without being able to speak to anyone. I eventually after a week of trying have had to go through the lengthy process via customer care to try to get this issue resolved. Prior to managing to finally speak to someone, the system also told me that Vodacom does not recognise my number when prompted to provide the number your query relates to?? So it's interesting the system doesn't recognise my number but can continue billing me for this number for 5 months post my cancellation. This entire process has been utterly frustrating and in future I highly doubt I will ever take another product through Vodacom - for the simple fact of how frustrating and un-user friendly the service process has been.
106 replies
70 months ago
Great Service From Vumatel Technicians/Installers
Yesterday two Vumatel technicians/installers named Raymond and Phillip came to install my fibre line. They arrived on time, were friendly and polite and despite the more complicated job than they had anticipated (it landed up taking almost 5 hours) did it with a smile. Their work was neat and professional and I was really impressed!
53 replies
73 months ago
Efficient and Professional
I'm writing this review on behalf of my parents Bernard and Sheila Charilaou. Prescor assisted them with a plumbing problem in January 2020 and they were impressed at their efficiency and professionalism. It had been many years since they had received such good service. Thank you! The Charilaous
0 replies
124 months ago
Caltex Glenanda you rock!
The new Caltex service station that opened in Glenanda last year is just amazing! The petrol attendants are always so friendly and helpful and so are the cashiers inside. I love the fact that upon filling up you get a free wash and go and free air freshners for your car. For a while you even received a free 2L of your choice for filling up. Their express store stocks great necessities and they often have really cheap specials. So very happy that you opened! You save me from trekking all the way to the shops after a long day at work and make my life easier! Thank you and keep up the great service all of you!
0 replies
Review Distribution
5 Star
3 (75%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
1 (25%)