BB
Bonni B
Active since Apr 2012
5
Reviews
0
Industries
Reviews
5 reviews11 months ago
Ticket #62366206 not taking accountability for vehicle accidents caused by employees
My son, who is 8 years old, and I were rear-ended on the 6th of May by your employee Scelo Ndebele, who was riding a scooter on cnr Winnie Mandela Drive & Robert Bruce Road in Beverly. My car's tail lamp was shattered after he knocked a pedestrian and lost control of his bike and hit my car. He showed no remorse for the woman he injured and myself. He kept talking about his order that he had to deliver. I emailed the MR D customer services on Saturday, the 11th, after I couldn't find a direct contact email for the Fourways branch online. I received a ticket number, 62366207, and Anam L advised that he would forward my details to the Fourways branch, and they would contact me. A week passed without anyone contacting me, and on the 20th of May, I decided to leave my workplace early and visit their offices in Pineslopes. A man came to talk to me about the incident outside their building and told me that their riders get involved in vehicle accidents all the time and do not report accidents. He then informed me that he couldn't assist me since I hadn't reported the accident to the police within 48 hours. He proceeded to call Scelo Ndebele from his cellphone and asked him if he had reported the accident; Scelo said he hadn't gone to the police. The police had arrived at the scene after we left and took his statement but didn't provide a case number. This man suggested I talk to Scelo directly and gave me his cellphone number, essentially distancing Mr. Delivery from the incident. I received a quote from William Hunts, and the cost to replace my tail lamp is R7473. Reporting accidents within a certain timeframe is not general knowledge; I was at the accident scene for almost an hour, and the police didn't arrive. I had to pick up my other child from school. I need Mr. Delivery to take responsibility for the damages to my car.
0 replies
16 months ago
Excellent service from BHEKI Sebegoe
Excellent service from BHEKI Sebegoe. Quick and efficient
56 replies
113 months ago
Worst service
<p> I haven't received my deposit that was due 3days ago. They are not replying to my emails and messages.</p>
0 replies
122 months ago
Called with a billing query on the 31st of March s
My account with vodacom was 2months in areas with an amount of R1885.51. I received 2sms's informing me my debit order was no longer in place. On the 24th of March I made an atm deposit of R2000. On the 29th of March I received a notification from my bank that vodacom tried to debit my account (I incurred R180 bank charges). I called vodacom to query this on the 31st, the consultant advised that she'll log a query with backoffice and they would contact me within 48hrs. I did not receive any communication from vodacom until I called again on the 9th of April and on the 11th for feedback but I was told someone would call me back as they were still investigating my case. Today (19/04) I called and asked to speak to a supervisor; my call was transfered to Brenton Matthew who was very arrogant refused to listen to my problem and demanded that I provide proof that vodacom sent me sms's informing me of a cancelled debit order because there was no record on the system of them sending any sms and it was impossible for vodacom to retrieve any sms sent to customers. On top of that he told me I'd be billed R100 for an unpaid debit order(29/03)
75 replies
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2 Star
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1 Star
2 (40%)