GM
Gertrude M
Active since Jun 2012
4
Reviews
0
Industries
Reviews
4 reviews7 months ago
Formal Complaint Regarding Mismanagement and Unprofessional Conduct at CBD Student Residence
I had a deeply frustrating experience at the CBD student residence on 26 September 2025. I was assisting a learner with their scheduled pass-out, and the entire process was handled with unprofessionalism and a complete lack of transparency. Staff were unfriendly and dismissive, unable to provide a valid reason why the learner was not allowed to leave the premises. I was sent from pillar to post with no resolution, wasting valuable time. When I asked to speak with the manager, I was told I needed to make an appointment — despite the urgency of the situation and the fact that the learner was supposed to leave that same day. To make matters worse, I was told that payment for October was required before the learner could leave, even though: - Full payment for September had already been made. - The contract clearly states that October’s payment is due by the 4th. - It was still September 26. The most shocking part was that the learner was asked to leave their laptop behind in order to be allowed to exit — a demand that has no basis in any written agreement or contract. I was also told that “the rules have changed,” yet no communication had been sent to me or the learner about these changes. This experience reflects a serious lack of professionalism, poor communication, and disregard for both contractual obligations and basic respect for students. I hope management takes these concerns seriously and makes immediate improvements.
0 replies
12 months ago
Service was excellen...
Service was excellent,even the consultant was very patient and explained the product that I have.
58 replies
13 months ago
Horrible service received from MiWay Blink
I joined MiWay Blink because of its low premiums compared to the insurance I had. I recently or should I say, still have a disappointing experience with MiWay Blink that I feel compelled to share. I was involved in a car accident and I lodged a claim with them, at the beginning of March 2025. They have requested for me to post documents. I have done all that was requested of me, even today, they give me the run around saying there are still documents outstanding. I have have sent them emails, WhatsApp messages without any one giving me a clear answer on what's happening with my claim. The response I get is that "we are still waiting for a particular documents". The frustrating part is that I can't get hold of the MiWay Blink telephonically, but only through WhatsApp and emails, with delayed responses or no responses until I do a follow up. I would like my claim to be processed since I've submitted all the relevant and requested documentation and not skipped a payment since I joined the company. MiWay Blink is still deducting their premiums even though they are very slow on keeping their end of the bargain. As a result, I was left feeling frustrated and had to spend extra time/money to address the issue myself. I hope MiWay Blink takes this feedback into consideration to improve their customer service in the future.
159 replies
Review Distribution
5 Star
1 (25%)
4 Star
1 (25%)
3 Star
0 (0%)
2 Star
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1 Star
2 (50%)