BF
Brandon F
Active since Jun 2012
7
Reviews
0
Industries
Reviews
7 reviews18 months ago
WORST CUSTOMER CARE
WORTS CUSTOMER CARE! We were contacted to do an upgrade on 2 of our cellphone numbers. The upgrades were done on the 7th of August and since then we have been struggling to get the promised deal. We have phoned Vodacom 3 times a week since the 7th of August with no feedback or results. Is that not why the calls are recorded? When will we get what we were promised ?
106 replies
51 months ago
NO SERVICE AND NO COMPASSION FOR THE ELDERLY !
Medical aids are often the subject of criticism, but at least other medical aids take action or at the very least respond when an issue arises. Bonitas on the other hand has quite the opposite approach. Warning to the wise - steer clear of ever joining Bonitas. In 2021, Bonitas sent out correspondence to its members that all members whom are on an income based option plan should submit their proof of income in order to undergo an income verification. One such member is my grandmother, Phoebe Ingram, who is 84 years old. In December 2021, she phoned me and mentioned that she had received an urgent notice requiring her to do an income verification. Being 84 years old, she was not sure what this entailed and what it was for. However, the call was unfortunately also rather difficult, as she had been diagnosed with Covid and was in the midst of battling the virus. `she was not doing or feeling well at all, but nonetheless, this income verification issue bothered her and she was afraid that she had missed some deadline or done something wrong. Indeed, she did forget and she had missed the deadline for the necessary documents to be signed. Due to the documents never having been sent to Bonitas, my grandmother was automatically escalated to a significantly higher plan meaning that on 3 January an amount of R2982 instead of the usual R1274 was deducted from her account. She cannot afford to pay R2982 every month and as such I decided to try and sort out the issue before the next deduction in February. Long story short, to this very day, numerous reference numbers and phone calls to Bonitas later, nothing has been done to rectify the matter and yet again, the R2982 was deducted from my grandmother's account today. This after a month of the following correspondence: On 3 January, I phoned Bonitas explaining the situation and the fact that my grandmother had contracted Covid 19 and that she had been isolating. Being 84 and very sick due to Covid, she was unable to go to the SASSA office to obtain her income certificate as required by Bonitas. I was assured by Bonitas (Mvulani) that I should just explain the situation on an email with a bank statement attached and that the matter would then be rectified and that my grandmother would be put back on the plan that she had been on prior to the escalation. By the 17th of December, I had heard nothing from Bonitas and phoned again. This time, I was told by Mvulani that the email was not sufficient and that I would also need to send the Covid test result, which I then did. On the 21st I followed up via email, with no response. On the 24th I phoned Bonitas again and spoke to Fundiswah, who said that she could not see the completed income declaration form on their system, a document which I had already sent on the 3rd. She also informed me that Mvulani was in fact wrong and that I would also need an affidavit by my grandmother stating that she only receives her SASSA pension. I immediately took my grandmother to the nearest police station in order to get the (newly) required affidavit and sent it to Bonitas on the same day. She assured me that I would receive feedback by the 26th. Needless to say, that never happened. After a followup email on the 27th, I phoned on the 28th and spoke to yet another representative, who said the matter had been escalated to a manager. Lo and behold, after numerous new requirements that could have been dealt with should Bonitas' employees understand what is actually required from the start, today yet another payment of R2982 was deducted from her account. An amount of money she simply cannot afford. I phoned Bonitas today in order to establish how this happened yet again, after a month of them doing absolutely nothing, and I was told that it was in fact my/ my grandmother's fault that this had happened, as she had not submitted the documents by the deadline in 2021... This despite Bonitas having had a month to sort this out. This after I never received any feedback, but constantly having needed to follow up from my side. This, being the manner in which Bonitas treats a 84 year old lady whom was unable to do what was necessary due to Covid. Bonitas, I will be submitting a formal complaint tomorrow with the Council for medical schemes.
106 replies
107 months ago
BAD ATTITUDE AND SERVICE
<p>Today I phoned ( Italian Lifestyle ) Saeco Store in Pretoria for a quote on a coffee machine, wanting to spend around R 10 000 for a entry level machine. I phoned the store on ********** and a lady answered the phone, i introduce myself and it seems like the lady was irritated, I asked her how she was and she said well. She was so rude. Unfortunately i don't want to do business with people who cant even greet you properly. Send your staff for proper training please. ( Sorry i didnt even bother to get her name )</p>
0 replies
107 months ago
Terrible service from Saeco Branch Pretoria
<p>Today I phoned Saeco Store in Pretoria for a quote on a coffee machine, wanting to spend around R 10 000 for a entry level machine. I phoned the store on ********** and a lady answered the phone, i introduce myself and it seems like the lady was irritated, I asked her how she was and she said well. She was so rude. Unfortunately i don't want to do business with people who cant even greet you properly. Send your staff for proper training please. ( Sorry i didnt even bother to get her name )</p>
0 replies
110 months ago
RUDE GROUND STAFF
<p>Good day. I was flying from Cape Town to Wonderboom with South African Airways Airlink on the 23rd of March at 10:00 AM. The initial check in etc went smooth. I got onto the bus that took us to the plane. I was standing at the door and as we stopped a few minutes later the doors opened and I stepped out of the bus. There was a Lady by the name SINATO STUURMAN EMPLOYEE NR CONT 006 that came running to the bus shouting at me to get back on the bus, she had NO BASIC MANNERS to just ask politely to get back instead she was screaming with such bad attitude. The people that followed behind me had also been shouted at and their remarks were the same as mine. I am so discussed with SAA Airlink Ground staff. Not the way clients should be treated. Thumbs UP for the Cabin Crew, they were friendly.</p>
0 replies
119 months ago
Good Service by Consultant
<p>Iam writing this review to thank NOT the management of the Vodashop Brooklyn but the consultants that helped me. I booked in my phone for repairs at the store and from the time it was booked there were problems. The consultant Luan van Staden was very helpfull and friendly. Assisting where possible. Great service dude. </p> <p>Unfortunately the same can't be said about the store management. </p>
53 replies
123 months ago
ABSA BANK IS USELESS !!!
If been trying to close my ABSA credit card for the past 3 weeks, every time i phone the Credit card division they promise that the funds that are in my account will be payed out to my new account and that the account would be closed, well this would be the THIRD WEEK and NOTHING has been done, empty Promises and tons of frustrating calls and a waste of time. THIS IS WHY IAM LEAVING ABSA BANK, they are totally USELESS....
75 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
4 (57.142857142857146%)