NX
Nwabisa X
Active since Jun 2012
3
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0
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3 reviews28 months ago
****med by @Scripture by Nolo
I ordered a dress from Noloyiso Lubelwana whose Instagram handle is @scripture ! That was beginning of December 2023, After I made payment she said she was gonna courier the dress and never did ! Now she is not responding to my messages on her whatsapp and has gone MIA. That time her instagram friends are busy modelling her dresses !
0 replies
39 months ago
LOST LAY-BYE NO CUSTOMER SERVICE
Dear Foschini Walmer Park I made a laybe on 17 Dec 2022. Fast FWD to Jan 22 I came and pay for my labye, Ffwd to yesterday 25/01/23. I came by your store to take out my layby as it is my oufit for my birthday. I was made to wait for +-30 min, until one of your staff members advised that you are still looking for it and I must leave my number so that you can call me when you find it. Today 26/01/23, I called you about 16H00PM and asked for the store manager to call me back or the store staff to call me back regarding my lay-bye as it almost the end of the day and no one bothered to call, and no has called me back. I want my dress, its for my birthday tomorrow 27/01/23. If I end up not getting my dress from the store, someone needs to be held accountable. No 1 : Someone needs to check your systems with the barcode or relevant information with my specific lay-bye. If the dress doesn’t show on your system as being sold i.e. its still in the store. No2 : If the FOSCHINI staff at WALMER PARK SHOPPING CENTRE cannot find my dress, someone within the store must take responsibility, because no dress can just disappear without trace. No 3 : I want this to be investigated thoroughly as this is going to inconvenience me a great deal, GET ANOTHER DRESS you may say, OR GET YOUR MONEY BACK ! NO I WANT THE DRESS I LAYB-BYED in advance to make sure that I have it by my birthday. Getting another dress or my money back won’t replace the dress I had planned to wear on my birthday or make up for the inconvenience. No4 : Integrity and Accountability are important traits especially in retail, the fact that I had to call the store myself and no one bothered to get back to is a DISMAL FAILURE ON YOUR CUSTOMER SERVICE ! Good customer service is calling the client back and providing/feedback/update before the client contacts you, especially if you had promised to revert back to the client. I know this too well because I work in Client Services myself. No5 : No apology was offered, I was just told that there’s too many laybys and they still need to look underneath other laybys for mine, meaning that there is not order in your lay-bye department. Someone needs to account for this as well. Looking for just one layby cannot take 24hrs if the layby storage was packed in order. I’m utterly disappointed and disgusted by your customer service. I NEED SOMEONE TO PRIORITISE THIS AND GET ME MY DRESS ASAP ! My contact number which I left with one of the staff yesterday but did not bother to use is (NWABISA) Thanks.
0 replies
131 months ago
Double Deduction forthe motnh of June ! Why ?????
Can someone please get back to me and explain why the hell did you deduct my account twice this month. First your normal R169 went through on the 26/06/2015. Then today 02/07/2015 you decided to take R199. What do you call that ? For your information I wanted a gym contract with Virgin Active and just because your agent begged me I hesitantly signed with you. And boy oh boy, did you prove me right, bad decision which by the look of things I'm gonna regret for the next 2years. I DONT TOLERATE INCOMPETENCE and you don't mess with my bank account without my authority. You better have a valid reason or I'm gonna cancel that contract and blacklist you !!!!! Shape up or ship out !!!! Or learn from the best ......
76 replies
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1 (33.333333333333336%)