NS
Nolene S
Active since Jun 2012
4
Reviews
0
Industries
Reviews
4 reviews24 months ago
Car towing / Pineapple sharing my information with the wrong people \ no support from the Whassap group / no support
Hi I contacted pineapple regarding an issue that has being going on for over a month now, the issue was that my vehicle was requested to be towed and now is being held ransom by a so called mechanic for a free quote after calling the pineapple call Centre I was contacted for a free quote this issue has not even been handled by pineapple as yet and I have been sitting without my vehicle for over a month now the recommended mechanic is now demanding monies for the quote and storage!! I contacted their Whassap support line and the request went up and down for a few weeks only to be told I must log a claim??? Log a claim for my car being towed and been handed over to mechanics they were working with??I was also told it was escalated multiple times, still no ting been done. I continued trying to get help and my Whassap messages in their Whassap group are even being ignored.
0 replies
24 months ago
Pineapple sharing personal information
I am so shocked that I requested a tow via road side assistance and was then called immediately afterwards saying that they offer a free quote to assist with fixing my vehicle I then declined. They insisted that the vehicle would be towed back to my premises immediately if I don’t accept the quote and there will be no extra costs all is free!!! I then said as long as no costs are involved. Then I received the quote we reviewed it and refused the quote and requested the vehicle be towed as discussed. Now we receive a bill of +|-4500 and they are asking for storage fees additionally, when I call pineapple to find out they have not dealt with this issue and my car is basically being as ransom. I have been contacting them non stop and they aren’t even aware of who called me!!! I only called pineapple to request the tow, who are they sharing my information with and what kind of service is this from an insurance company handing my car over to their mechanics who are asking me to pay them for a free quote!!!! Hopefully I will get some feedback as my emails and Whassaps from pineapple are being ignored and my car is still been held ransom as the fees go up everyday!!!
159 replies
46 months ago
Response good but ca...
Response good but can only submit one claim at a time
134 replies
112 months ago
Money taken and goods not delivered
<p>I paid R4500 for a trailer. De Villiers transport took my money and has been making promises to deliver or return the money for a month now. Still nothing. Very disapointing.</p>
0 replies
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4 Star
1 (25%)
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2 Star
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1 Star
3 (75%)