JR
Jesse R
Active since Jun 2012
3
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0
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Reviews
3 reviews20 months ago
Inaction from FNB on ***** case
My small business was paid for legitimate (swimming pool water storage) services by a THIRD party customer (the direct customer is the Contractor who did the work on the swimming pool, who passed my invoice on to his customer, the third party customer, for payment). Apparently that third party committed some kind of *****, and the funds from which my business was paid, is considered to be 'the proceeds of *****'. As a result of me receiving payment from this person, my business bank account with FNB has had a '***** hold' placed on it, and I am unable to access any of the funds in the account, pending resolution of the matter. Let it be known that I had NO pre-existing association or relationship to the third party customer or his activities. I merely received payment from him, for legitimate services that were invoiced for and rendered. I took up the matter with the FNB ***** Dept as soon as I became aware of it. The person who 'assisted' me was dismissive and the tone of the call was clearly that I was the guilty party (there should hopefully be recordings available of the conversation that could be referred to). My call was cut by FNB in the middle of my sentence (once again, refer to the recording - hopefully such exists). I went into the branch to try and resolve the matter. The Cresta branch staff informed me that they were unable to assist me, and that I should contact the ***** Dept directly. I did this, and this time was give the name of the 'investigating officer', Mr Tshegofatso S. ('Mr S.') who would contact me that same day, to resolve the matter. My bank account remained frozen. I was also informed that the matter started with Nedbank reporting me for ***** (really?????) as I received payment from this allegedly *****ulent person. The next day, still no contact from Mr S., so I called in to the ***** Dept again. Again the operator assured me that Mr S. will contact me THE SAME DAY. I was also given his e-mail address, as 'he does not accept calls'. I subsequently e-mailed Mr S. at the given address, but no response. It is now Day 4, and still NO response from FNB or Mr S., other than silence. My account remains frozen, though I am innocent of any wrongdoing. I cannot pay my suppliers (even though I have funds in the account to do that). My people's wages could not be paid yesterday (Friday) - they are sitting at home now, with their families, and no money to feed them. I cannot even put fuel in my vehicles. My complaint is not that the situation exists, as such, but with FNB's negligence to contact me and address the matter, while I am totally innocent (I INVITE FNB to prove otherwise?). I have banked with FNB for decades, ALL my accounts are with them, I have no other accounts with any other banks. I have always considered FNB to be my ally. But not any more. I now feel alienated from them, being made out to be guilty (and treated as such) for something I am totally innocent of. My life, and those of my employees, who did not receive their weekly wages, have been materially (negatively) impacted by this. I am not sure what FNB's stance is to small white owned businesses, and I am even less sure how one is supposed to build a nation and an economy like this. I am now considering going to social media (I am a social media marketer, and have broad skill and experience in this - one of my groups of influence (I am the owner and Admin of the group) has just over 51,000 members. And that's just one) as well as the NFOSA. People should know about this.
159 replies
79 months ago
Does not pay suppliers
This contractor procures services from suppliers and then does not pay them, while the client (presumably) has paid him. He is forever 'on the way to the office' and will pay 'as soon as he gets there'. And so the weeks and months drag on, with no payment...
0 replies
92 months ago
Cannot access online banking profile
I am now reaching saturation point with FNB. Some time ago, when I opened by business account, a landing page appeared when I sign in to my online banking profile, where I should select my personal or business banking profile. This was never there there before. When I select "Business", my business' bank account appears (no surprise there). When I select "Private", my private bank accounts, INCLUDING my business account appears. Now here is the problem: I use Sage Online in my business, which automatically downloads my bank transactions whenever I log in. That is how I keep my accounting up to date. However, ever since this 'landing page' appeared, Sage no longer can download the transactions, as (obviously) the strange landing page is stopping it. I WONDER IF THIS IS DELIBERATE AND PART OF THE LONG FEUD BETWEEN SAGE & FNB? TO PASS THIS ON TO YOUR CUSTOMER - THAT IS BAD TASTE AND WEAK. The 'solution' to this, can be one of the below: 1. Download the statements in CSV or OFX format, and manually import in to Sage - HOWEVER, the FNB portal nowhere gives one the option to download in either format; the only option is PDF, which looks nice, but cannot be imported into any database; 0r 2. Log in to my BUSINESS profile separately, and download the transaction history. To do this, I went to the branch to activate my business profile, and set up login and password. HOWEVER, having set up login and password, which works fine on my cellphone app, the profile in Chrome refuses to accept my login credentials. Reset, refuse. Reset, refuse. Reset, refuse. I have tried this IN the bank with banking staff - no success. We called IT Support - no joy. At some stage ago, a consultant was going to call me - still waiting.... A person from IT Support was going to call me - still waiting... In the mean time, I cannot manage my business as I have no management accounts for months now, as we cannot get the banking transactions into the system. I may not be FNB's biggest client, and certainly not their best - but this is lame.
630 replies
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