Johann D

Wrong goods delivered and empty promises made

GBS (God Bless) Solar and RSA Solar and Electric are one and the same company. Beware these people will take you for a ride and claim innocent mistakes when things go wrong. They advertise widely on gumtree. I needed a 120Ah solar deep cycle battery and their price was great. Because of hellopeter reviews I was initially quite worried doing business from Cape Town with a Randburg-based company. I did my homework extensively for this item and brokered the deal via email and WhatsApp, running into many pages of conversations with Wiseman who assured me that all will be fine and 100%. I was quoted a courier cost although their payment options online do not charge shipping. This is a mistake with the web layout I was told. When the item had to be paid I all of a sudden had to arrange my own courier which I did. Then they botched the pick-up. It had to stand over to the next week. Initially they refused to ship although I submitted bank-stamped proof of payment. Eventually with the help of the courier's express service I received an item, a model with a completely different number and only 105Ah strong. When I queried this I was told by Peter of RSA Solar they never wanted to do long-distance transactions and that I am rude. They can exchange but at my cost of return courier costs. Wiseman kept on promising to make good but they have to wait for stock while at the very same time they are advertising the same items again on gumtree. I gave them a reasonable three weeks to fix the problem. This has turned to six weeks and my requests to get their promise in writing with an undertaking to pay the courier costs themselves have resulted in nothing at all. I shudder to think how a high value transaction might end up the same as this one. Please stay away, their PR and service leave a lot to be desired. To date I have also not received an invoice or a guarantee. They have offered a R100 refund to compensate for the lesser product but seem unable to fix their mistake with the correct item. I distrust this company and cannot help but wonder if the so-called mistake was not intentional.