CM
Chantal M
Active since Jul 2012
4
Reviews
0
Industries
Reviews
4 reviews11 months ago
Bad systems and not proactive in servicing customers
My experience with PetGeez was very bad. I placed an order and it reflected on their order tracking portal as ‘currently processing’ for 6 months! Eventually I asked them to fulfil my order immediately or refund (R1674). They said they didn’t have stock so I asked for a refund. They said they would. But it took 3 different attempts over almost a month to do the refund. The first one ‘bounced’ and I had to get in touch with PetGeez’s bank Bidvest, the second one didn’t come through either then finally the third one did. I’ve never not been able to transfer money between banks before – something very much does not seem normal. I was always the one following up. Allowing a customers order to sit ‘processing’ for 6 months without taking action is very strange. I don’t think this company is serious.
0 replies
11 months ago
EFT not arrived after 4 business days!
A supplier who banks with Bidvest transferred a refund to my FNB account on Tuesday May 6. By Friday May 9 - still no funds in my account. I don't know any bank that takes this many business days for a simple EFT. Transaction number: 1893818
58 replies
12 months ago
Dishonest and Disorganised
Terrible experience with PetGeez. Placed an order on Oct 30 2024. Their website order tracking portal shows the order is 'currently processing' - FOR SIX MONTHS?! No communications with the customer? I don't know if they're a **** or just thoroughly disorganised. The order tracking system seems quite honest, and they have a lot of advertising on google where they pay for every lead/click - but surely your goal is to fulfil customer orders quickly and gain repeat business? You go to all the expense to gain a new lead and a new customer and you chase them away by not fulfilling orders! Or are you a **** and you just take one order where you can and run away with the money? I look forward to hearing from you. Since you've already had 6 months to complete this order I expect this resolved by the end of this week - order at my doorstep or refund IN my account - none of the run-around I see here on your reviews where you promise refunds and months later haven't given them. Action please. Order # 16299. Value R1674.
53 replies
46 months ago
No service and when they do its full of errors - awful experience with Miway
Miway is now up to 6 months with no resolution on our claim. They are very polite over the phone but do nothing. I did the required quotes timeously which came to R50,000 repairs - they offered less than half of this as a settlement. I contacted the repairer asking if it would be possible to fix the damage for the offered amount they said not a chance, don't sign the offer. He had a closer inspection of their offer - the miway assessor had redone the quote (without seeing the car or damage) and got soooo much wrong - including the colour of the car - our car is pearl white - their quote said blue - which is in fact a far cheaper colour. I don't know if these oversights are malicious or incompetence. Luckily I had help from the service provider identifying the mistakes (or grifts) miway made on their offer and didn't accept. It has taken MONTHS for them to fix their erroneous offer - when they did it was WRONG AGAIN and offer was below the repair costs and spend many of my hours chasing them up trying to get them to provide their basic service. In the meantime I drive round with the damaged car for 6 months. Unacceptable - would not recommend Miway insurance.
134 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)