CV
Carine V
Active since Jul 2012
13
Reviews
0
Industries
Reviews
13 reviews6 months ago
Gross Contravention of the POPI Act
Drs Du Buisson Kramer Swart Brouwer has been grossly negligent by divulging sensitive medical and personal data to an entity with whom I have had no connection for 14 years. Despite the fact that I took great care to complete the form with my correct details at the time of getting this bloodwork done, this was ignored. They not only revealed all the details of my blood tests to this entity, they revealed my health status, plus they made him the guarantor for the account and revealed his personal details, including his home address. This is a serious contravention of the POPI Act with potentially far-reaching negative consequences. They then have the audacity to send me a threatening legal letter to pay an outstanding account that was sent to the wrong recipient in the first place.
0 replies
10 months ago
Great prices, Products and Service
Faithful to Nature's prices are consistently better than competitors', their product range is good and well researched, and their delivery times are super fast. It's a great company and well worth supporting!
53 replies
10 months ago
Nonsensical PAP Smear and Mammogram
I keep getting messages to get a PAP smear and mammogram done within the next two weeks. I contacted Discovery Vitality to tell them that I have very recently had a PET scan done, which is far more accurate than either a PAP smear or a mammogram, and asked whether this would replace them and whether I could be credited the points on these two items. The woman that I spoke to was adamant that only a PAP smear or mammogram counted, so I asked to speak to her supervisor. I was placed on hold for an interminable amount of time and eventually hung up. Surely Discovery would like to save the expense of these two tests in a case like this? It makes no sense to go for these tests when I am willing to submit the results of a very recent PET scan. It would also behove Discovery to train its consultants to monitor calls to ensure that they've been successfully transferred. It doesn't work when a call is transferred and the caller is left hanging with no connection and no feedback.
0 replies
15 months ago
Has Discovery Been Handed Over to Bots?
On 29 November 2024 we app**** to be reintegrated into the Discovery Medical Aid Scheme. The intial form was duly completed with every single detail requested, in detail. Since then, we have been inundated with repeated requests for exactly the same information for two months. The fact is that we were on Discovery medical aid throughout all health incidents, and we've repeatedly reminded Discovery of that. Discovery has every single record on file, yet the same (often identical) queries keep flowing, week after week. I cannot help thinking that discovery has handed all responsibility over to poorly trained bots, who are being instructed through ******** humans. Either that, or they're attempting to exhaust applicants through attrition. Or both. Can a human with a modicum of care and intelligence please take over this application? Seriously Discovery......get your act together.
106 replies
15 months ago
FNB = Endless Frustration
FNB's service is deplorable. Several people have been trying to make payments from FNB to a Capitec business account for two days, and FNB is making it impossible. They keep flagging the Capitec Bank account, saying that the CIPC number and company name does not match the account number. I have proven that this is false, and have spent hours with their customer service, which is beyond useless with agents who are in dire need of proper training. The customer service agents are clearly not trained to listen to the caller; the bot that handles the incoming customer service agents repeatedly sends the wrong information; the calls are continually being misdirected, resulting in the caller needing to verify the account several times over before finally landing at the right department; and once the call is finally successfully redirected, the customer service agents are not equipped to assist. Eventually, I asked to be directed to the technical department and was placed on hold for over an hour before giving up. The account verification facility also does not work. The form insists on an initial, which a business clearly does not have. Once working around this with a bogus initial, the user is instructed to make all sorts of online banking changes to facilitate the request. These too fail miserably. What has happened to FNB? How can they have lost the plot so badly that it's continually impossible to perform what should be simple tasks?
56 replies
17 months ago
********* Spammers
I made a very unfortunate decision many years ago to sign up with Netflorist which is a decision I have come to repeatedly regret, because once Netflorist has your email address, it seems that they won't leave you in peace for the rest of your life. I have clicked the unsubscribe link more times than I can count and while it says that the unsubscribe request is successful, it never is. They simply keep sending their spammy emails. And just when you think you have them safely rerouted to your spam folder, they will invent yet another email address and start the spam cycle afresh. I refuse to give such an ********* company my business.
0 replies
17 months ago
Impressive Operation
Based on historical experience of renewing driver's licence in South Africa, I allocated several hours to renewing my licence. It wasn't necessary. I booked the appointment online and was adivsed to arrive an hour earlier than the appointed time, which I did. On arrival, the receptionist was an absolute professional - organised and on top of every single appointment. From the time of arrival to the time of departure took 20 minutes. Thanks to all involved for a great experience.
0 replies
17 months ago
Excellent products, excellent service
I ordered several natural butters, oils and other cosmetic base products from Refined Naturals and was expecting delivery to take a few days. They surprised me with a 100% accurate delivery approximately 18 hours from the time of my online order. The goods were packed with care and the quality of the products were excellent! Kudos to a great company and service!
0 replies
19 months ago
********* Spammers with Zero on Offer
This business has zero ethics. Don't make the mistake of sharing your email address with them, unless you wish to be spammed for the rest of your life. Their unsubscribe link does not work. Every attempt to unsubscribe is met with a success message, but it's meaningless. Lately, they've deployed a new tactic where they spam from different email addresses to avoid being blocked by spambots. Do yourself a favour and give this business a very wide berth.
0 replies
20 months ago
Vodacom is Blocking Sites with VPN
Vodacom's uncapped data service in Johannesburg is mostly reliable, but I work on many sites every day that do not allow VPNs. I have no VPN services connected to my computer, but in the last week, I am constantly being blocked from sites that accuse me of using a VPN. Google Captcha has also recently blocked me. When I change my connection away from Vodacom, all problems are resolved. What is Vodacom doing that's blocking my site connections? It's important to me that this issue gets resolved as quickly as possible, failing which, I will need to find another service provider. I simply cannot afford to be blocked from these sites.
106 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (76.92307692307692%)