Gaby H

FAW Pinetown

We bought a brand new truck 16 months ago and spent a lot of money on this truck and rely on this truck to make an income. After 8 months the gearbox broke and FAW told us they couldn't even order the part and my truck sat for 6 months whilst i have been paying the installments and insurance and not making a cent off this truck. then 2 months ago we were told they found the correct part after we walked into the branch and confronted BRETT the Principal manager of the branch. he then told me he could have ordered a brand new gearbox and it would take 2 months and now 2 months later still no gearbox was ordered. Today they tell us they still cant tell us when they can find the correct part and when the truck will be fixed. Brett has been very unprofessional and there has been terrible customer service from this branch. I feel FAW either need to replace this truck with a brand new truck at there cost or pay all our money back that we have spent as we have lost a lot of money on installments. This is not the first FAW we have bought from this branch and also have had headaches regarding those trucks to. I feel every one should know not to buy a FAW from this branch or a FAW in general as they have terrible after sale service.