TN
Thato N
Active since Sep 2012
3
Reviews
0
Industries
Reviews
3 reviews98 months ago
FRAUDULENT transactions
This organisation has been illegally debiting my account for atleast the last 3 months from what i can see on my account. I received an sms a few days ago and have been trying to get a hold of the head office but i keep being sent from one department to the next. What is really interesting is that each person i have spoken too has confirmed that they keep receiving calls with people complaining. The last lady i spoke too this morning confirmed that some call centre agents confirm a 'sale' with customers even without their permission. But what is scary is that all they need for this is a persons ID number and it goes through automatically from your account. So i would like to understand how banks (ABSA) allow this information to be freely available? I have seen many reviews on this platform but wonder if any of them have been resolved. Also, i don't remember giving any permission to debit my account especially because i don't even know WHO Panic Attack is or what they do.
0 replies
103 months ago
Momentum Health interaction is always a nightmare
I have been with Momentum for about 5 years now and have always resorted to Hello Peter to get anything clarified or resolved which is extremely frustrating and time consuming from my part. Why i am still with them baffles even myself. It is so quick for funds to be taken out of my account every month, but the claiming process when i am in need of the service i keep paying for, is always nightmare. 1. I unfortunately needed to be rushed to the hospital about 2 weeks ago and selected one which is on the plan that i am on. I had various tests done and fortunately did not need to be booked in. When leaving, i found out that i needed to pay cash for all my tests done because that is the agreement the medical aid has with the hospital. This really put me in a predicament because the reason i have a savings plan with Momentum is to not have to deal with these kinds of issues. But also, this is not something that is made clear when signing up with their service. I paid, and then sent a claim through to the claims mail and even followed up a few days later. I tried to ring, got sent to a few departments and a lady from a different department tried to follow up for me but was also not successful. After all these attempts, i have just received an email saying payment was made. But made to the hospital. Which means whoever was dealing with this claim obviously did not read any of my communication, or see the proof of payment slips i included in the mail. 2. I have received various invoices since from the hospital, and at the moment am not certain what the procedure is. Did Momentum refuse payment because as far as i am aware, all of this should just have gone directly through them? 3. I have also been attempting to get a hold of someone to talk through the new payment plans for next year but have had no luck. I haven't received a single email with this information and have just not been able to get through to the right department. I am extremely frustrated right now as all i am looking to do is resolve these issues, but like i said, it's always just a challenge. The different departments also don't seem to talk to each other, and to be honest, i don't have airtime to keep following up, and also not get anything resolved because i never make it through to the right department.
117 replies
125 months ago
Poor Service from MTN
Two months ago i signed a 2 year phone contract with MTN which was absolutely the worst decision i have ever made in my life. There have been many concerns but would like to highlight two. <br> After joining the network, two additional contracts were created under my name fraudulantly. I found out about these by pure luck when i went to complain at a branch about another matter. I initially received sms's saying my request for a contract was being evaluated and then something about my credit limit being reached. When i rang the call centre i was informed to ignore them. I have since sent through forms to the fraud department, and have been ringing at least twice a week since to followup. This morning i was told to ring the department directly and of course no one on that number could help. How did this happen and what guarantee do i have that these people are not using my details elsewhere.<br> My data charges are also ridiculously high. I have had to recharge my data 3 times in the last 3 weeks and am using the same apps, the same way as my previous service provider...just at three times the cost. I am not happy about this and believe i am not the only person complaining about the above.
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)