EN
Elzaan N
Active since Sep 2012
7
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0
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Reviews
7 reviews27 months ago
FLAWED SYSTEM
I am the executor of my deceased mom's estate and I must admit it has been the biggest frustration and nightmare to try and obtain archived bank statements for my mother's business account which I desperately need to get the estate wrapped up. I have physically gone into the branch countless times to request certain bank statements, but the staff just could not get it right. I was informed that they have to go into the account and send the statements one by one... now imagine having to send statements from 2015 up to 2020 (72 statements) one by one by one by one. This makes no sense! This method/system is flawed because there are ALWAYS statements missing in between and I do not have the time to struggle like this for one minute longer. Your credit card division sent me statements in a zip folder sorted according to year without any hassle. Come on guys! This is ridiculous really. Someone somewhere in a senior/manager's position must be able to send me bank statements without me having to pull my hair out in the process! CAN SOMEONE PLEASE ASSIST ME HERE!!! I e-mailed the deceased estate department and was told I have to physically go into the bank to obtain statements. I am NOT going through that painful process again. Enough of my time has been wasted here.
58 replies
34 months ago
Your Service Or Lack Thereof Is Appalling
Your service or lack thereof is appalling to say the least. Requested to cancel Fibre subscription through Vox (because of terrible customer service), on the client portal - the date of termination - Friday 30 June 2023. Then decided to give your company one last chance and stay on. New instruction to stay on was not actioned and our Fibre has been off since Saturday 1 July 2023. Pathetic to say the least. I never want to deal with this level of incompetency ever again. Please release my line in order for me to move to a different ISP that actually does take care of their customers.
0 replies
36 months ago
CAN SOMEONE PLEASE DO THEIR JOB?
I am the appointed executor of my late mom's estate. On Mon 20/03 I sent an e-mail to request detailed bank statements for the past 3 years, which I need to wind up my late mom's estate. Let me just repeat that in case the message is not clear enough. ***I NEED DETAILED BANK STATEMENTS FOR THE LAST 3 YEARS*** Today is Wednesday, the 19th of April (5 weeks after my initial e-mail) and I have not received any DETAILED STATEMENTS as requested, which means CAPITEC is delaying the process of winding up the estate. CAN SOMEONE PLEASE SEND ME THE DETAILED BANK STATEMENTS?
53 replies
37 months ago
CAN SOMEONE PLEASE DO THEIR JOB?
I am the appointed executor of my late mom's estate. On Mon 20/03 I sent an e-mail to accountsupport@TymeDigital.com to request detailed bank statements for the past 3 years, which I need to wind up my late mom's estate. Let me just repeat that in case the message is not clear enough. ***I NEED DETAILED BANK STATEMENTS FOR THE LAST 3 YEARS*** I received a response on the 4th of April saying that they have sent the closing statement. Today is Wednesday, the 12th of April (4 weeks after my initial e-mail) and I have not received any DETAILED STATEMENTS as requested, which means Tymebank is delaying the process of winding up the estate. CAN SOMEONE PLEASE SEND ME THE DETAILED BANK STATEMENTS?
106 replies
37 months ago
Deceased Estate - Issue Getting Detailed Statements
Visited your FNB branch at President Hyper - Krugersdorp on 11/03. Was assisted by Mpho Raphata. My mom passed away on the 27th of December. On the 27th of February, I was appointed as the executor of her estate by the Master of the High Court. I supplied all relevant documentation to FNB as received from my attorneys assisting me with my late mom's estate. I must get detailed bank statements on all her accounts to wind up her estate. I was informed that all her bank statements would be e-mailed to me within the following week. Today I revisited the branch only to be told that the deceased department of FNB has to first verify with the Master of the High Court that my appointment is legitimate! No other bank has questioned my appointment as executor, and I was assisted immediately in getting detailed statements. Immediately called my Attorney to inform her that FNB had told me they must first speak to the Master of the High Court before they would assist me, to which she replied - that it utter nonsense. Mpho tried to call the deceased estate division, and conveniently they could not give any details other than the Master of the High Court was apparently offline last week. I do not have any time to waste and FNB is wasting my time!
53 replies
38 months ago
Can't Order An Item In-Store Unless You Have A Truworths Account???
I need to order a specific item which is no longer available on your website/online. I visited your store in Clearwater Mall yesterday to order the item in-store. I was told that I cannot order an item in-store from another Truworths store unless I have a Truworths account. How absurd is that? I am a client who wants to buy something cash, yet I cannot buy the item unless I have an account? Totally ridiculous! I do not want to open a Truworths account!
159 replies
40 months ago
Branch Manager Linda Lues extremely rude, abrupt & unhelpful
Definitely will not recommend Alarmtec at all. Branch manager Linda Lues is extremely rude, abrupt and unhelpful when we took in faulty batteries this morning. Batteries bought on 19 Sept this year. Abrubt and refuses to give you a chance to speak to explain anything. Only repeats how they cannot give any kind of warrantee on batteries that they sell due to the loadshedding.
0 replies
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1 Star
7 (100%)