Active since Oct 2012
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18 reviews2 months ago
Poor Service from CellC
Where do I even start. CellC has suspended my service for non-payment off contract. It is my advertising number for business as well so loosing clients. In turn loosing income. They sent me a sms on 29 November 2025 as follows: "Your cancellation request was processed successfully and your contract will be terminated on 29/11/2025. For any queries, call 084143 option 2. CellC." I never asked or requested for such a cancellation. So I called into the call centre. Then was told that my account was in three months arrears. Yet I never received a single sms, email or call to notify me it is behind like in the past so was unaware it was in arrears. Why do I say it I was unaware kniwijg I did not pay it, because a client owes me a large sum of money and can't pay just yet. I complained to the clients saying how am I supposed to pay my accounts. So they offered to at least pay my CellC account till they are able to pay me in full. Due to not getting notifications from cellce that the account is behind I was unaware the client also did not pay the account. Till I received the cancelation sms you just read. The call centre person said I can go into a branch and arrange they place my number on prepaid while I bring the bill up to date. So I did just that and went to CellC in Parow mall and spoke to Mr Vin... He said what I though to be right that you can not transfer a number while It is in arrears. That made sense. Which means the call centre person **** to me giving me false information. I had made a payment myself in November 2025 and again in beginning December 2025. It was outstanding in November 2025 by R2000. I paid R600, so R1400 is due. Plus January 2026 & February 2026 will make it now R2200. So they can see I am trying to bring it up to date. Income has been tough but surviving. Then I get a call in December 2025 from SSDA lawyers stating I am handed over and owe CellC now R7000 something. I did not get any notification of handover at all, not email, not sms, not call. And when I do see a call come from CellC it does not even ring once then goes dead. I got a back up Sim to load airtime & data on so can continue business via WhatsApp on my advertised number. I shared the back up number with CellC & not sure how SSDA called me if on the disconnected number or my contract number. The handing over was done *******ly, as I have not canceled and unaware it was even behind because of zero notifications from CellC. CellC has failed me, my client has failed me. And now I am without service. Three months I am off now & they probably expect me to pay for a service I did not receive. I can not share the clients details who owes me as that is Popi Act. Then I will be sued by client. I will pay the arrears including November 2025. But for December 2025, January 2026 & February 2026 I will pay the cellphones value only. As how can I pay for non-service delivery. I would have appreciated understanding from CellC, but they have taken ******* steps & I am suffering now for it. I will be handing CellC over to the Ombudsman as this ******* hand over to lawyers & ******* cancellation is wrong. If CellC said to me they will put me back on my number & split the overdue three months over next six months as well as the monthly charge of R400. I can manage the R600 a month for next six months. But I will not pay for non-service delivery since they suspended my number. I am giving till end February 2026 then Handing over to Ombudsman. Will also hand over to NCR. As they did not follow procedure. I wait CellC response.
159 replies
17 months ago
Canceled policy ignored costing me bank fees
Good day When things were going well my client demanded I have insurance. So I got on to 1LIFE and set it all up. We were to start in October with first deduction but financially things become tough as I lost a top client. So I wanted to cancel the policy. But they suggested to postpone it to a further date in chance that circumstances change. They did not. Then I contacted them again to cancel and also contacted the funeral plan people whom did contact me back and canceled. But 1Life did not contact me back after three emails to them. So they deducted first payment from my account and it was returned as I did not have funds to to past three months income slump. This in turn has cost me R150 in return fees with my bank which I by no means can afford. Fix this mistake and refund me. I am struggling to survive and with your lack of response you have cost me loses. Emails sent 27 August, 2 October and 13 November....
112 replies
17 months ago
CellC does not support EFT for self employed
Good day I have had a Cell C account for several years. First under my ex-wife's name and last two years under mine. It was via debit order till I finally got it so I can pay and better manage account via EFT. When I took the upgrade after the two years I was told they would not do it unless it is placed back on debit order. I was forced to do so. I am self employed so do not earn a salary on a fixed date. Being so I often paid my account via eft in advance or a day or two after their fixed date they say they need. Now that I am forced to be back on debit order by Cell C, they debit my account and when it comes back returned to them my bank charges me R150 per return. Cell C has cost me over R600 in fees that my bank reflects as Admin Charges. How is a working man supposed to deal with this loss when every penny counts in your household and you are the only bread winner living hand to mouth. Because of their procedure and unwillingness to allow me to pay via eft, the have taken food out of our mouths due to bank fees which can be avoided. I want that money back. CellC must refund me for this inconvenience to my CellC account.. I will further more bring my bank account back up to date then myself. As a self employed individual I have found it very hard to work with financial institutions as they want to see a fixed income. On a good day I could earn four times my fixed job income but last three months it's not been great being the only bread winner. All income goes to food, electricity and other basic needs. So CellC I need my phone to gain business, clients and income. Fix this problem. Refund me my losses and place me on EFT. I have proven I can manage the account in the past and have been working hard to up my credit score and now you messing everything up. FIX IT!
168 replies
17 months ago
Absa stole my money, I can't eat now
For three months I have had no income paid into my bank account due to no work. Last week 26th November 2024 a client paid me for work and Absa to the three months back owed amount. So I guess it was settle and now up to date. But now I finish a job today and the client pays me into my Absa bank account and it reflects a negative - R391-50c. So I open app and discover they have ****** me of my days earnings with not just the R125-00 monthly fee for bank services of a Checque account. But have charged me a R782-50c charge for Admin fees. What the hell is that about and what is it for. Now I have no income, cane put in fuel to go home, and can't buy food or electricity... What the HELL Absa.... You sick!
56 replies
66 months ago
Ackermans harrasment
It seems the lockdown and the effect it has had on a individuals income structure is of utter and no concern to debtors. Once before I praised Ackermans for their service but now I complain of their abuse. The incessant hounding and lack of compassion is unbearable. I am already out of work since 2016 but do small jobs to make it day by day. Since Lockdown I bearly have an income at all. None the less as I have I pay my account with them yet they demand from me a time for payment, hound me three times a day. I had always managed the account well. Lockdown has messed up everything. Can they not put a note on the account or look at the past history. IT WILL BE PAID, AS I CAN. I don't have a fixed income, a salary! Stop harassing me!!
280 replies
80 months ago
Debit Reversal Charges again, not our mistake. Why?
Third Time, same mistake. Everytime Cell C fails to deduct the monthly service charge which is consistent except for their unannounced recent increase. But they fail to deduct on the 16th like it is set up to do. We get paid on the 15th as government worker and had to move the deduction date cause they keep messing up. They never deduct on the day which is indicated. And this last past month they did deduct but for some or other reason it was sent back to them yet the account was super full of finance as out statement can prove since it was birthday bonus month. We called in regarding it and was assured the mistake will be rectified and no charges will come to us like the past few times with the exact same issue, hence the Hello Peter Post! "We have received your query and will attend to it shortly. Your reference no is: 9090700441. An SMS will be sent to you when your query has been resolved. Cell C” We are charged each time R70 for a reversal of debit order. The fault is by no means ours as once again we can prove on statement for the third time. They have fixed this issue in the past twice and refunded us the R70. Buy they forget the inconvenience it causes us, the cost of the statements to draw to prove to them. The time lost in income going to a store to resolve this each time cause it is not resolved via call centre as statements have to be handed in to a store to be sent off. We threatened to end our contracts and they more pushing us in that direction. Not once have we been compensated for the inconvenience. Yet we continue in the losses. Airtime, data or something to say we sorry. That is why I did not remove the last post as I had the gut feeling it going to happen again. Fix it, make the customer happy so that you retain the customer. Customer service is everything for after market sale. After all word of mouth is the best advertising ever!!!
210 replies
85 months ago
Cell C lied, where is my refund.
What is wrong with Cell C. They messed up our account as explained in my last review by deducting off our account at 3am in the morning. The salary was in at 6am that day. And as I understand their request was given to bank pending 48hours approval for payment to CellC. This occurred in February. We went to a store and gave proof of bank statements which were sent to CellC from a CellC shop in Parow mall which the call centre admitted to receiving. When March came they charged us for the R70 reversal of debit order. I called Call centre and no one got back to me. Come April now I put a complaint on Hello Peter and not even two hours later they tried to contact us, our mistake calls were on silent and we spoke to them the following day before the bank deduction on the 16th April so we can be refunded the R70. This was the sms we got from them in return. "Dear Cell C customer, please receive feedback for case no. ********** 120: R70 credit has been prepared for the penalty charged on your March invoice. Regards Cell C" And they asked I remove my Hello Peter review. I did not remove it but stated that pending the result of the April deduction reflecting the returned R70, I will then remove it. But this is the regular deduction as per a standard monthly charge with no refund... "Capitec: Debit Order -R925.42 from SAVINGS ACCOUNT; Ref CELL C SP ********** 22 ********** 35 TRANSFER 1; Avail R......; 16-Apr. Call ********** 043" Where is our promised refund. I don't want it next month, we want it now. I warned I would take this to Ombudsman and to our lawyers at Scorpion. Seems CellC leaves me no choice. We have been loyal customers who moved from Vilodacom to them and as you see had same issues with My hence my profile name, PS I won that fight after three years against them too. So make right what is owed back to us and I feel a apology is not acceptable. Maybe you can make up some reward for our patience and inconvenience you have brought upon us cause this is not acceptable. I am seriously considering moving to Telkom for better coverage, packages and deals.....
392 replies
85 months ago
CellC cheating me, false charges.
I am so ****ed off with Cell C. They crooked. We have a three contracts with them for almost 6yrw now and on several occasions they have done their debit order and it returned back on them. Once it was cause we were a few cent short in our account. And mean 23cent exact. But last February the 15th they deducted at 3am off our account and it tlretur Ed back on them. We did a bank print out several days later as we got that sms telling us we will be cut off unless account is paid. So we looked into it and found there were funds so also drew a statement at bank and found at no given time was there ever a shortage of funds. I must say that our salary was clear 6am that morning in our capitec account. But the full understanding is that they submit the request for funds and it sits waiting clearance of funds which can take up to 48hours. Now if at no given moment their was any shortage of funds then why did we get the message. So we took our statement to Cell C branch in Parow mall and they called it in and scanned the statements in. But came March 15th they charged us a extra R70 for the reversed debit order. I called in to the call centre and was told the problem will be resolved with in 48hours and they would call back. I am still waiting and now the next months deduction is due on the 16th April this time as we decided to change the date. But I don't see the refund of the R70. If it is not refunded, I am taking the bank statements to Scorpion as well as the Ombadsman cause this is Bull$#!t. Also if you want to keep us as clients you will refund the R70 or we are going to cancel our accounts, and move to another service provider as I see Telkom prices are far better and so is their coverage. So make right with us now!!!
224 replies
100 months ago
The Messed up After my cell stolen
In November around 20th, my Huawei P8lite was stolen. I had two sims in, one as my regular business and personal number on a Top Up 100. The second sim was my data sim that gets 2gig data with 3gig midnight data. Now here is what CellC did wron and have still not sorted it out. Now to build full story, I went in the day after cell was stolen. On the cell first sim I had plenty airtime and sms's with no data, the second sim had no remaining data for the month. I paid R114-00 to do a sim swop on my first sim but had no bucks to do for second. I then requested they suspend the second number so no-one can use my data come 1st December. I also requested the IMEI be block to the phone after which I was supposed to recieve a number from CellC so I can go to SAP and declare it stolen......now this is what has happened. Come 18th December I had finance to sim swop my second data sim. When it was active I checked my data and all my day data was gone and one gig of midnight data missing. This could only mean they did not suspend the number and whoever stole my cell used my data sim in their device cause my stolen phone IMEI was supposed to be blocked. I contacted call centre and they said we would have to wait till January to view the data usage report. In the meantime I went to The Tygervalley CellC branch to rectify this mistake they made and find out where my missing data was and why it was not suspended. What have they done so far, NOTHING! I am still waiting for the number I need to make a case at SAP, no one has contacted, messaged or emailed me to explain they going to replace my data or refund me. I did not make the mistake, they did. I went back to the branch and we reviewed the data usage on the system from the 1st December when data was loaded till the data.I did the sim swop on the 18th December. And it shows someone else had used the data. I requested they track to which IMEI my sims was used in as that IMEI must have been used on another sim to whom that cell belongs and in so obtaining this info we find the thief. Secondly I want my data returned to me as I requested that sim be suspended. Or it be refunded to our account as a credit. Then I want the number I require to declare it stolen so they can track thief to who used data. Now there is yet another issue. When I did the sim swop on the second sim, for some bizare reason they did a swop of owner ship and demanded we set a limit on the account now which it never had before and I dont want.cause for the month of December it billed us a extra R50. I WANT THAT REMOVED. I DONT WANT A EXTENDED LIMIT. When the data is finished, its finished and no request for extra till limit is used. I was in the branch mid January and was told they would resolve the issue. And I said they have till 25th January or I will take further action. This is stage one, Hello Peter complaint, next is social media and.handing matter to my legal team at scorpion to which CellC will be settled with the legal fees. Next I will cancel our contracts and move to another service provider. I am furious, because this is not first issue I have had. Last time the messed up the deduction dates and I hd to pay a R70 penalty fee d to reversed debit order. This is the second time it happened. And last time I also paid a penalty. I did not say anything but the call recordings will show my complaint to their error in date deduction. This last *****up on CellC has cost us our early upgrad date which meant I could ha upgraded to my new device since my cell was stolen. So what do I want now to happen, customer satisfaction. Fixing your wrongs with me and keeping the customer happy. 1. I want my Number to report my cell stolen at SAP.. 2. I want my 2gig daytime data and 1gig midnight data back, or you refund me that full months charge of R99 for that second sim. 3. I want the info to hand to SAP on who used that stolen data between 1-18th December. Whom ever this used my sim wht ever prior sim was in the device they used to use my data must have rica info in the system to hand to SAP. 4. I want accoun suspension preventing us to upgrade to be lifted so we can upgrade. Do this and I will no sue requesting back my penalty banking fee of R70 by two. And may push for alot more due loss of income, etc. 5. Failing to adhere to these basic and easy requests as I have number one to five will lead to me reporting CellC to the Ombadsman and handing over to my Scorpion legal team. Now to clarify, this is on my wifes name account but you will deal with me as she does not need the stress as she is a depression and blood presure sufferer. We are married in community of property as well which means y debts including these cellphone accounts is joint owned so you will deal with me. If you wish to jont call her or she is at my side for your standard ten point conformation, you are more than welcome I do understand certain procedure, I worked in the industry. NOTE: I AM GIVING TILL MONDAY TO REPOND WITH SOLUTIONS TO MY FOR POINTS STATED ABOVE. MONDAY I WILL INFORM THE OMBADSMAN AND LEGAL. Personal details below fo account and sim reference..... Account holder: Myrtle Diener (we can confirm 10point confirmation) Her Cell is: ********** 691 First sim that was sim swop after stolen: ********** 993 Second data sim: ********** 805 this is sim with stolen data, all importat and requested information pertains to this sim. I await your response, if unable to answer I will be on a motorbike, leave a message with a contact which does not pertain a 0860 number or email either wife or husband. Details are on the system. Kind Regards Sean Diener & Myrtle Diener
210 replies
103 months ago
Damaged Dry Cleaned Jacket with no apology
I am mailing this complaint on behalf of a 78year old friend. She handed.a jacket in to be dry cleaned and all it had on it was a bit of blood from her nasty fall which left her with blue eyes, almost broken nose which did not want to stop bleeding. She got blood on the jacket and handed it in at Vredekloof Laundry in Brackenfell and on receiving it back the inner lining was torn and shredded so badly the lining can only be replaced not mended. They were wanting to give a number for lady who can repair it. Yes I did read the fine print on the invoice slip but for common decency they could have given her jacket back at no charge for cleaning but still charged her R60 and owner did not even apologise but we might ad the lady who helped was kind and understanding but can only do and say so much. The rest lies in her bosses hands. I just feel it disgusting she still had to pay. As the repairs Will cost more than buying another jacket even...
0 replies
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