AP
Al P
Active since Oct 2012
2
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2 reviews18 months ago
**** n Bull best company at AVOIDING ownership.
1st Complaint. Am extremely upset at how I was treated at your 3 Arts branch today by you staff Kirsten and her accomplice. I called her yesterday telling her that the coils I bought on Sunday gave me a burnt taste , she advised to come to the store and they would exchange it. Today when I went I explained that its strange to me that I would be getting a burnt tastes within 1 week of buying 2 coils which normal last 2 weeks. I am not new to vaping building my own coils and DIY juice. I have been doing this for the last 10 years and know what a burnt coil taste like. She tested the pod on her device and said that she doesn’t taste it and adamant that she will not replace it if she can’t taste it I told her I drove all the way to the store on the pretence that it would be swapped. I told her I bought so many pods and this is the first time I’ve experienced this issue. I told her that I wanted the head office number and that she can’t give it 021 559 8960 on the internet and started talking over me. When I left that store she started laughing at us leaving with the other staff member. I have received the best service from your Blue Route store by an elderly lady than these young rude staffers. 2nd Complaint I bought an Elbar with 18000 puffs and because i want the 18000 puffs i will use the setting that does this and not the turbo setting which i dont like by the way. Things were going great , device reached 56% and it started to taste burnt Took it back and as always, scripted "WE CANT TASTE **** YOU IMAGANING ****" response.Asked for the manager it is two weeks and still not call from manager. STAY AWAY FROM THE DISPOSABLES SO THEIR!!!!!!!!
0 replies
30 months ago
Service down the drain
Is it just me or has Wesbank gotten worse ? Have you outsourced your entire department in vehicle sales to Teleperformance/WNS. The service is shocking now , no follow ups, no replies to emails. I even went as far as lodging a complaint on their own website and still ignored.I was a loyal customer even though i do not bank with FNB.The call centre agents do not care and the lack of empathy/assistance on a call is beyond me.
131 replies
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