Roz P

Poor service

I would like to hold BeachCombers and Flight Centre jointly responsible for this shoddy service. More so Beach combers as they pass info on Context: we booked for 3 x Tickets (October 21) for Mauritius flying out on the 19th January 2022 We know that Mauritius went into lockdown and the re-oponed 2 weeks ago The date today is the 13 Jan , we supposedly fly /Not fly on the 26th It has taken almost a week with no outcome as yet as to whether we are flying or not, As you can imagine this is causing a HUUUUUUUUGE amount of stress as there are 4 days until we fly, with no resolution The choices we has were as follows: SAA to swop the flights to Air Mauritius Or 2: refund the 3 SAA flights at a cost of R 10 000 each ie, R 30 000. (Only to be refunded aftrer 90 days) Was ok to do this And then re issue each ticket at a cost of R 9 492 each, ieR 28 000. I have this in writing for the Flight Centre Agent. I would need to outlay R 28 000 again I have now received a mail saying that I would need to pay in R 8 000. ????? How can that be when I was quoted a particular price with no pay in, Rather when you offss the refund and 2nd payment I would score about R 1 000. Not have to pay in R 8 000 Flight Centre have now come back and they have said that they have found a Cheaper flight at R 9 665. Each what also ****es me off is that when I asked Flight Centre to see if they would consider given a discount or pensioners discount they categorically said no. We in essence lose a day with with flying a later flight and leaving eraleir on last day, against the original booking So this now becomes a 6 day versus 7 day holiday The request to Beachcomber was to the quote for an additional day R 7 200 for 2 rooms for the additional day. My discount question was in light of this background I have used both Baechcomber and Flight Centre for a previous trip 2 years ago. However this case has shown me that they are not great when it comes to non standard unusual circumstances. Disappointed, wont use Beachcomber again