BT
Beachcomber Tours
Unclaimed Business
BT
Beachcomber Tours
Unclaimed Business
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Travel & Vacation
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jun '25 - May '26
5(0%)
4(33.3%)
3(0%)
2(33.3%)
1(33.3%)
5(0%)
4(33.3%)
3(0%)
2(33.3%)
1(33.3%)
Frequently Asked Questions About Beachcomber Tours
Beachcomber Tours has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Beachcomber Tours across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLS
Lesley S
1 reviews | Active since Jan 2020
9 Nov 2025, 08:47
Beachcomber SA offers a great package
So high insight the service i got from Beachcomber SA was excellent. I cannot blame them for the Resort Experience I encountered. The discount price was pleasing, service was excellent and yes they do go the extra mile for their clients!! The resort Experience was awful, but no fault of Beachcomber SA. Shoddy service and the suites are extremely tired. The mattress was so old and collapsed after 3 attempts it was replaced with comfortable one. Thank you Kathy (Guest Relations) from Beachcomber SA. You certainly went the extra mile for us. Much appreciated!
Helpful (0)
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Lesley S
1 reviews | Active since Jan 2020
9 Nov 2025, 08:47
Beachcomber SA offers a great package
So high insight the service i got from Beachcomber SA was excellent. I cannot blame them for the Resort Experience I encountered. The discount price was pleasing, service was excellent and yes they do go the extra mile for their clients!! The resort Experience was awful, but no fault of Beachcomber SA. Shoddy service and the suites are extremely tired. The mattress was so old and collapsed after 3 attempts it was replaced with comfortable one. Thank you Kathy (Guest Relations) from Beachcomber SA. You certainly went the extra mile for us. Much appreciated!
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Replies (0)LS
Lesley S
1 reviews | Active since Jan 2020
4 Nov 2025, 02:43
Stay Away from Beachcomber
Bad customer relations and awful hotel upgrade!!! A company to steer clear of. We booked and paid for our holiday only to be advised the Beachcomber Shandrani would be closed due to renovations. We were offered an upgrade to Trou Aux Biches Beachcomber which was a real let down. The mattress was completely worn and stained, after 3 attempts and being told the mattress they replaced our one with was from a more expensive room!!! We were stuck in the middle of the resort with no sea view, we could have been anywhere in the world for that matter. The rooms were totally tired and dull and gloomy. We were after a few days offered an upgrade to a villa. The bath plug didn't hold the water, the cupboards didn't open and the aircon in the 1 bedroom was leaking. The mattress was again worn through and aircon in the same room didn't work!!! The mattress was replaced. Ok so service... over an hour to wait to be served at the main bar, on more than 1 occasion!! Dietary food options for gluten intolerance was really a choice of pasta or nothing. Only gluten free stale rolls. No desserts offered either!! A five star resort that gave us nightmares. So after non stop complaining to management and constant contact with Dan at Flight Centre and Kathy and Beachcomber SA we were offered a 5% discount should we visit another Beachcomber Resort in Mauritius. After 100's of thousands of rands spent they insulted us with this discount. May i say that Paradis which we stayed at first was ad exceptional experience. Please rather do your booking through Booking.com and get a further discounted price than deal with Beachcomber SA or Flight Centre for that matter. Vent over!!
Helpful (0)
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Lesley S
1 reviews | Active since Jan 2020
4 Nov 2025, 02:43
Stay Away from Beachcomber
Bad customer relations and awful hotel upgrade!!! A company to steer clear of. We booked and paid for our holiday only to be advised the Beachcomber Shandrani would be closed due to renovations. We were offered an upgrade to Trou Aux Biches Beachcomber which was a real let down. The mattress was completely worn and stained, after 3 attempts and being told the mattress they replaced our one with was from a more expensive room!!! We were stuck in the middle of the resort with no sea view, we could have been anywhere in the world for that matter. The rooms were totally tired and dull and gloomy. We were after a few days offered an upgrade to a villa. The bath plug didn't hold the water, the cupboards didn't open and the aircon in the 1 bedroom was leaking. The mattress was again worn through and aircon in the same room didn't work!!! The mattress was replaced. Ok so service... over an hour to wait to be served at the main bar, on more than 1 occasion!! Dietary food options for gluten intolerance was really a choice of pasta or nothing. Only gluten free stale rolls. No desserts offered either!! A five star resort that gave us nightmares. So after non stop complaining to management and constant contact with Dan at Flight Centre and Kathy and Beachcomber SA we were offered a 5% discount should we visit another Beachcomber Resort in Mauritius. After 100's of thousands of rands spent they insulted us with this discount. May i say that Paradis which we stayed at first was ad exceptional experience. Please rather do your booking through Booking.com and get a further discounted price than deal with Beachcomber SA or Flight Centre for that matter. Vent over!!
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Replies (0)MO
MP O
1 reviews | Active since Jan 2020
29 Oct 2025, 18:19
On availability sold as all inclusive
Mauricia lunch Raw marlin advetised as smoked Smoked salmon sold as fresh Undercooked grilled chicken Good pizza Great pasta with an extremely overpowering (all gold) tomato sauce Canonier…. Buffet Good breakfast …. Undercooked scrambled eggs lamb sausage contains pork… Dinner full buffet catering for french customers only at both culinary experiences. Navigator….. first time enjoying food @ lunch but cannot get a dinner booking 5 days in of our 6 day stay at a resort that only offers 5&7 day packages…. Serenata Even with our +1 day on top of our 5 day trip we can not seem to get a reservation at serenata… I have spoken to a few customers leaving the restaurant who have not been impressed by the food and the service. As previously mentioned we were not able to get any reservations @ either mauricia or victoria for an ordered dish (al la carte) so we are to assume it would be similar to lunch at navigator which was truly disappointing for a 4 star stay.
Helpful (0)
|Replies (0)MO
MP O
1 reviews | Active since Jan 2020
29 Oct 2025, 18:19
On availability sold as all inclusive
Mauricia lunch Raw marlin advetised as smoked Smoked salmon sold as fresh Undercooked grilled chicken Good pizza Great pasta with an extremely overpowering (all gold) tomato sauce Canonier…. Buffet Good breakfast …. Undercooked scrambled eggs lamb sausage contains pork… Dinner full buffet catering for french customers only at both culinary experiences. Navigator….. first time enjoying food @ lunch but cannot get a dinner booking 5 days in of our 6 day stay at a resort that only offers 5&7 day packages…. Serenata Even with our +1 day on top of our 5 day trip we can not seem to get a reservation at serenata… I have spoken to a few customers leaving the restaurant who have not been impressed by the food and the service. As previously mentioned we were not able to get any reservations @ either mauricia or victoria for an ordered dish (al la carte) so we are to assume it would be similar to lunch at navigator which was truly disappointing for a 4 star stay.
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Replies (0)JK
Jannie K
1 reviews | Active since Jan 2020
22 Sept 2024, 23:31
Why on earth is Beachcomber Tours still making use of Air Mauritius???
I have just posted a critical review of our experience with Air Mauritius. You can find it here: https://www.hellopeter.com/air-mauritius/reviews/dont-fly-air-mauritius-ever-5274451. However, why on earth is Beachcomber Tours still making use of an airline of which 40 of the last 51 reviews on Hellopeter only awarded the airline 1 star? And the 1 star is only because Hellopeter don't have a zero star option for a review. I was first upset with Air Mauritius, but after seeing that they have been utter useless for a long time, I am now even more upset with Beachcomber. Beachcomber, this is NOT good for your business...
Helpful (0)
|Replies (0)JK
Jannie K
1 reviews | Active since Jan 2020
22 Sept 2024, 23:31
Why on earth is Beachcomber Tours still making use of Air Mauritius???
I have just posted a critical review of our experience with Air Mauritius. You can find it here: https://www.hellopeter.com/air-mauritius/reviews/dont-fly-air-mauritius-ever-5274451. However, why on earth is Beachcomber Tours still making use of an airline of which 40 of the last 51 reviews on Hellopeter only awarded the airline 1 star? And the 1 star is only because Hellopeter don't have a zero star option for a review. I was first upset with Air Mauritius, but after seeing that they have been utter useless for a long time, I am now even more upset with Beachcomber. Beachcomber, this is NOT good for your business...
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Jun 2023, 14:44
Dinarobin Disaster
How disappointing. 2nd time @ a Beachcomber Resort in Mauritius. Dinarobin, you let us down 100%. We are vegan, and made it known on the bookings.com platform. Ended up purchasing takeaways from a local Indian Resturant instead, as little/no attention was paid to our dietary requirements.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
2 Jun 2023, 14:44
Dinarobin Disaster
How disappointing. 2nd time @ a Beachcomber Resort in Mauritius. Dinarobin, you let us down 100%. We are vegan, and made it known on the bookings.com platform. Ended up purchasing takeaways from a local Indian Resturant instead, as little/no attention was paid to our dietary requirements.
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Replies (0)GVRH
Gay-Lucille Van Rensburg Hendricks
1 reviews | Active since Jan 2020
13 Sept 2022, 07:16
Thank You for Wonderful Trusting services
We've had swift and trustworthy service going to Mauritius from the moment we arrived upto the day we left 9 days later. We thank Stephen from ClubTravel Tygervalley & SHANNEN from Beachcombers Somerset, CT
Helpful (0)
|Replies (0)GVRH
Gay-Lucille Van Rensburg Hendricks
1 reviews | Active since Jan 2020
13 Sept 2022, 07:16
Thank You for Wonderful Trusting services
We've had swift and trustworthy service going to Mauritius from the moment we arrived upto the day we left 9 days later. We thank Stephen from ClubTravel Tygervalley & SHANNEN from Beachcombers Somerset, CT
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Replies (0)RP
Roz P
1 reviews | Active since Jan 2020
13 Jan 2022, 15:00
Poor service
I would like to hold BeachCombers and Flight Centre jointly responsible for this shoddy service. More so Beach combers as they pass info on Context: we booked for 3 x Tickets (October 21) for Mauritius flying out on the 19th January 2022 We know that Mauritius went into lockdown and the re-oponed 2 weeks ago The date today is the 13 Jan , we supposedly fly /Not fly on the 26th It has taken almost a week with no outcome as yet as to whether we are flying or not, As you can imagine this is causing a HUUUUUUUUGE amount of stress as there are 4 days until we fly, with no resolution The choices we has were as follows: SAA to swop the flights to Air Mauritius Or 2: refund the 3 SAA flights at a cost of R 10 000 each ie, R 30 000. (Only to be refunded aftrer 90 days) Was ok to do this And then re issue each ticket at a cost of R 9 492 each, ieR 28 000. I have this in writing for the Flight Centre Agent. I would need to outlay R 28 000 again I have now received a mail saying that I would need to pay in R 8 000. ????? How can that be when I was quoted a particular price with no pay in, Rather when you offss the refund and 2nd payment I would score about R 1 000. Not have to pay in R 8 000 Flight Centre have now come back and they have said that they have found a Cheaper flight at R 9 665. Each what also ****es me off is that when I asked Flight Centre to see if they would consider given a discount or pensioners discount they categorically said no. We in essence lose a day with with flying a later flight and leaving eraleir on last day, against the original booking So this now becomes a 6 day versus 7 day holiday The request to Beachcomber was to the quote for an additional day R 7 200 for 2 rooms for the additional day. My discount question was in light of this background I have used both Baechcomber and Flight Centre for a previous trip 2 years ago. However this case has shown me that they are not great when it comes to non standard unusual circumstances. Disappointed, wont use Beachcomber again
Helpful (0)
|Replies (0)RP
Roz P
1 reviews | Active since Jan 2020
13 Jan 2022, 15:00
Poor service
I would like to hold BeachCombers and Flight Centre jointly responsible for this shoddy service. More so Beach combers as they pass info on Context: we booked for 3 x Tickets (October 21) for Mauritius flying out on the 19th January 2022 We know that Mauritius went into lockdown and the re-oponed 2 weeks ago The date today is the 13 Jan , we supposedly fly /Not fly on the 26th It has taken almost a week with no outcome as yet as to whether we are flying or not, As you can imagine this is causing a HUUUUUUUUGE amount of stress as there are 4 days until we fly, with no resolution The choices we has were as follows: SAA to swop the flights to Air Mauritius Or 2: refund the 3 SAA flights at a cost of R 10 000 each ie, R 30 000. (Only to be refunded aftrer 90 days) Was ok to do this And then re issue each ticket at a cost of R 9 492 each, ieR 28 000. I have this in writing for the Flight Centre Agent. I would need to outlay R 28 000 again I have now received a mail saying that I would need to pay in R 8 000. ????? How can that be when I was quoted a particular price with no pay in, Rather when you offss the refund and 2nd payment I would score about R 1 000. Not have to pay in R 8 000 Flight Centre have now come back and they have said that they have found a Cheaper flight at R 9 665. Each what also ****es me off is that when I asked Flight Centre to see if they would consider given a discount or pensioners discount they categorically said no. We in essence lose a day with with flying a later flight and leaving eraleir on last day, against the original booking So this now becomes a 6 day versus 7 day holiday The request to Beachcomber was to the quote for an additional day R 7 200 for 2 rooms for the additional day. My discount question was in light of this background I have used both Baechcomber and Flight Centre for a previous trip 2 years ago. However this case has shown me that they are not great when it comes to non standard unusual circumstances. Disappointed, wont use Beachcomber again
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Replies (0)AR
Anne R
1 reviews | Active since Jan 2020
15 Nov 2021, 06:39
Perlemoen Hiking Trail, Whale Coast, Pearly Beach
Thank you to Jason, guides and staff for an unforgettable experience. The accommodation and food was great.The guides were most professional and very informative and the views and scenery are breathtakingly beautiful. Fortunately the weather was also in our favour. You derserve 5 stars and more!! Highly recommended!
Helpful (0)
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Anne R
1 reviews | Active since Jan 2020
15 Nov 2021, 06:39
Perlemoen Hiking Trail, Whale Coast, Pearly Beach
Thank you to Jason, guides and staff for an unforgettable experience. The accommodation and food was great.The guides were most professional and very informative and the views and scenery are breathtakingly beautiful. Fortunately the weather was also in our favour. You derserve 5 stars and more!! Highly recommended!
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Replies (0)