Stay Away from Beachcomber

Bad customer relations and awful hotel upgrade!!! A company to steer clear of. We booked and paid for our holiday only to be advised the Beachcomber Shandrani would be closed due to renovations. We were offered an upgrade to Trou Aux Biches Beachcomber which was a real let down. The mattress was completely worn and stained, after 3 attempts and being told the mattress they replaced our one with was from a more expensive room!!! We were stuck in the middle of the resort with no sea view, we could have been anywhere in the world for that matter. The rooms were totally tired and dull and gloomy. We were after a few days offered an upgrade to a villa. The bath plug didn't hold the water, the cupboards didn't open and the aircon in the 1 bedroom was leaking. The mattress was again worn through and aircon in the same room didn't work!!! The mattress was replaced. Ok so service... over an hour to wait to be served at the main bar, on more than 1 occasion!! Dietary food options for gluten intolerance was really a choice of pasta or nothing. Only gluten free stale rolls. No desserts offered either!! A five star resort that gave us nightmares. So after non stop complaining to management and constant contact with Dan at Flight Centre and Kathy and Beachcomber SA we were offered a 5% discount should we visit another Beachcomber Resort in Mauritius. After 100's of thousands of rands spent they insulted us with this discount. May i say that Paradis which we stayed at first was ad exceptional experience. Please rather do your booking through Booking.com and get a further discounted price than deal with Beachcomber SA or Flight Centre for that matter. Vent over!!