Anna Catharina Aletta Viviers

Worse landlords ever

Since day one, the services they have provided have been pathetic. The day I had to move in they let us wait out the premises until after 1 for the move in letter, but the money for the unit been paid from the 1ste in advanced, a week before we move in. When we got our electricity meter it is tape together with scotch tape, I lock so many complains and a year later that is still not fixed. We struggle to load our water meter been with ourt electricity for 4 days before we could load unit. When that was sorted all of a sunden there was a short on my wires and my lights did not work.My geyser wires was a mess it was a place for a fire to happen. They only come and fixed that after a week and a half. About 4 months after that my geyser did not work, I log a call with them and also wait for a week before it was sorted after I told them If I get home the next day and it's not fixed they musn't even bother to fixed it because I will get someone to come and fixed it and deduct the money from my rent. All to find out the fixed on the geyser is not up to standerd, the wires use is not thick enough and the circut not strong enough. Then the beginning of this year we notice that the wooden tiles in my spare room start to lift up, when we look we notice it was wet under neath the tiles. The maintenance manager did report it on more than one occasion and nothing happend, I log a call and still nothing happend, the carpet in front of my bath room was soaking wet up to my bedroom entrance, I took a picture and sent it them with another call that was logged. Eventually they come to fixed my pipes but the job done is pathetic. They reroot the pipes and move my taps in the bathroom. The pipes by the tape is not even in the wall so everytime you use the tap the pipes are moving. And then the big shock they increase my rent and my water also increase with about R400. but the damege cause on my floors is yet not fixed since February 2025. There is alot of my tiles out due to the water damage. Billing of water also unfair, you are 2 people in a 2 bed room unit so you pay more because you rent a 2 bedroom unit, but there are in some of the one bedroom units more than 5 people staying there, and they are paying half of what people in a 2 bedroom unit pay. Another thing about them when the tentands is behind on rent they swithch the their electricity meter off, so they sit with out electricity until they pay the rent. The staff are very unprofessional, they cannot speak to clients and they also put the phone done in your ears, and that is from the managers working for them.