Davendran N

Paid 6 months ago - No delivery date - Now no contact

Hello. I paid Khun Machines in August 2020. Payment acknowledged, many interactions to let me know of stock delays. 18 Dec 2020 was last interaction with them. I was told no stock available so the company will be closed until the 18 Jan 2021. However I see here reviews stating delivery during these times. It's been so long since I paid, the machine I ordered is over 4k cheaper now and more specials advertised since my order. I have been watching on their FB page deliveries posted, but again I am told stock shortages. In my last mail I asked if the delivery deadlines previously given were given in good faith and were all the machines delivered ordered before my order. I have recieved no response. I have in this last week mailed all email addresses and called all cell numbers available, also sent WhatsApp msgs to all numbers provided, still no response. As I gather all info now for handing over to lawyers, I go to the FB page now to gather my attempts to contact them there and I see I have been blocked off the FB page. I have made every attempt to contact them for a delivery date as must be done before legal action can be taken, no response. As a business founded on the need to provide for a child, it's sad that now I as a brand new father am put in a ridiculously desperate situation when trying to deal with Khun machines. I have faith here and just want my money refunded. I question the top line of reviews which claim delivery during a time this company was closed due to no stock available to manufacture machines. Could it be fake reviews to push posts like mine down out of view and boost ratings. There are other posts of customers who like me have paid but not recieved anything. Luckily I have a legal policy, easier now to let the lawyers take over.