HH
Hitesh H
Active since Jan 2013
5
Reviews
0
Industries
Reviews
5 reviews9 months ago
Appalling Customer Service and Lack of Accountability
I am absolutely appalled by the disgraceful level of service I received today. After holding for over 30 minutes, I was finally connected to your reception desk, only to be told to “call back tomorrow” without any attempt to assist me further. I offered my details and asked for a callback — the person on the line barely listened, made no effort to take down my contact number, and could not even be bothered to confirm the correct spelling of my name. When I asked for his name, he blatantly ignored me and abruptly cut the call while I was still speaking. This is not just unprofessional — it is downright disrespectful. Your stated operating hours are until 16:30, yet my immediate attempt to call back at 16:00 went straight to voicemail, indicating that staff had clearly stopped taking calls well before the official closing time. Hiding behind the excuse of a “system being offline” to leave early is a clear abuse of public time and resources. Who exactly is responsible for this appalling work ethic and utter disregard for the public? Who holds your staff accountable when they choose to treat people with such arrogance and indifference? Your organisation is meant to serve the public — not actively inconvenience and disrespect them. You are funded by taxpayers — and yet deliver a service so inept, it borders on contemptuous. It raises a serious question: What exactly are we paying for, and how is this tolerated? Frankly, it is no surprise that so many South Africans have lost faith in institutions like yours. If this complaint makes no difference — as I suspect — it only reinforces the perception that your organisation operates with impunity and without consequence.
0 replies
65 months ago
Lied to and messed around by MTN
I took out a new contract with MTN Online and the phone was delivered on Friday the 13th November. During the period of delivery I called in to as how must I select my cell number for the contract so that the contract is activated on the number of my choice which is #########. I was told that when the phone is delivered all I have to do is call activations and they will activated the contract on the cell phone number of my choice. I have been trying to activate the contract since then without success. I have afforded MTN several opportunities to rectify this over 18 working days and cannot wait any longer as I have had to now start buying airtime even though I am paying for a contract. The details are logged as follows: 1. Spoke to Palesa from MTN online : 0831233032 (Friday 13th November) • Advised me to 1st port my cell number from MTN to Vodacom. I had to go into the store to do this because I had to buy a new sim card. Number was ported to MTN overnight on Friday and was active on Saturday. Had to buy airtime at this point because the number was now pre-paid. • She also told me to - Call Activations to select number: 0831239622 once the number was ported. • Only able to call on Monday because Activations do not work on weekends. 2. Spoke to Vuyo from Activations (Monday 16th November at 08:00 AM) and he escalated and sent through an email to Ilula team because he could not complete the action. 3. Spoke to Hazel from Activations and transferred me to Contract Management team who transferred me to Rewards Co (Tuesday 17th November). This total call lasted nearly an hour and all • Rewards Co No.: 0873109583 • Rewards Co said they cannot help me and could only transfer me back to Activations because it is out of their control. This was an endless loop. • Tried calling in again but no succes. 4. Spoke to Litha (Wednesday 18th November at 11:00) • Litha again escalated the issue and sent a mail to Ilula Team just like Vuyo. • Ref no. Req ######### • Ilula system 5. Spoke to Kholofelo on Thursday 19th November at 9:40 – confirmed that ilula team has still not acknowledged receipt of the work they need to do. • The issue was escalated again. 6. Spoke to Palesa on Monday 23rd November at 10:30 and she re-escalated the issue. • The issue was escalated again. 7. Sent email to complaints and Icasa 8. Called Activations on 30th November 2020 at 09:22 • Spoke to Dumo and the call dropped 9. Called Activations on 30th November 2020 at 09:26 • Spoke to Thembi and she cant help. She can only send an email to ilula team and she transferred my to the general help desk. 10. Minenhle from Help Desk said the MTN Store can cancel the New Sim Phone Number and activate the new contract on my number of choice. • Ref No. : 1-######## 11. Spoke to kholofelo on 08th December at 11:05 and she confirmed the ilula system support team is not responding. She said my request is impossible to complete and cannot be done. What is going on!!!
0 replies
85 months ago
Stolen my money - did not deliver and have not refunded me
They stole my money! 3 weeks later and still no delivery. https://www.makro.co.za/makstorefront/makro/en/home-garden/bins/outdoor-bins/outdoor/wheeled-bin-/p/ ********** ********** 1194_EA My wife purchased the Wheeled Bin and they have still not delivered 3 weeks later. It has a 7 day delivery timeline. We paid for the bin and delivery. After several phone calls with them they have not delivered or refunded us. They give various stories around the status of delivery. One day it is with the delivery company, the next it still with them, the next day they are still going to send it to the delivery company for express same day delivery, the next it is still with them, etc. Eventually asked for a refund - which they said they will do and when requested to so immediately they said they will call back. Still no call received. They have stolen our money and placed us in a situation where are wasting our time money and effort trying to sort this out. Not to mention the inconvenience of not having a bin which should have been delivered. IT IS NOT A FREE SERVICE, I PAID FOR THE BIN AND FOR DELIVERY!
56 replies
104 months ago
THIEVES
They have taken payment and failed to deliver. They steal money. Do not use them. I have contacted Absa Fraud Hotline who know who these people are but they refuse to help. Absa are accomplices in the theft of our money as they are facilitating this companies fraudulent activities. ABSA AND FUNKY TIGHTS ARE WORKING TOGETHER TO STEAL MONEY. How can Absa be aware of this activity and still condone and support this account and company.
0 replies
104 months ago
ABSA ARE CRIMINALS AND ARE ASSISTING IN THE THEFT OF MONEY
The company name Funky Tights has stolen our money. They bank with Absa. They have taken money and failed to deliver on their promises to deliver goods within 10 to 14 days as per their policy. They have no contact details on their invoices and no addresses either. They have taken their website down and cannot be found. Absa are aware of their activities and refuse to assist in contacting them. They are assisting a criminal company and are aware of it. All phone calls are recorded as I have called the fraud hotline to report this. They do not take fraud and theft seriously. ABSA ARE CRIMINALS AND ARE ASSISTING IN THE THEFT OF MONEY. How can you knowingly allow this to continue even when you have been made aware of such activity. You are accomplices no w as you know they have stolen money from me and several other people if you look at the reviews on HelloPeter.
61 replies
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1 Star
5 (100%)