CF
Claudette F
Active since Jan 2013
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Excellent service received from Xolani at Foschini The Glen Mall
I herewith wish to compliment you on the service I experienced at The Glen Mall yesterday, Saturday 21 February 2026. The young man called Xolani was amazing and I ended up spending more than R2000 at your shop when, in fact, what I went there for you did not have and I could have left. I was there by accident, so was not going to buy anything. He made me feel like I had my very own personal stylist. He was not pushy at all and exercised perfect restraint, so I never felt like he was always in my space. It was like he knew exactly what to do and when. He went out of his way to go around the store and find me the items I then tried on and purchased. He even gave me advice on colours and styles. Well done on having someone like that on your team! This is someone you should definitely consider grooming for greater heights by investing in developing his talents further. He has the right energy and attitude, which is something rare in businesses today, especially from such a young person. He is a real asset to your company.
0 replies
4 months ago
No customer service, quotes that change overnight, staff don't care and don't apologise
Took a pellet gun magazine to Clearwater Mall store them to repair a valve and had to pay a booking fee. After 6 weeks and no word from them, I tried calling the store. No answer. Couldn't leave message, the mailbox was full. I then sent an e-mail. No response. At week 7, I went to the store. Nothing had been done yet. No apologies. They promised I would hear from them within the week. Heard nothing. Went back during week 9. Still nothing done, no apologies. They quoted me R630 and asked if they can go ahead with the repairs. I confirmed. Another promise. About 3 days later, I receive a WhatsApp from Luqmaan Shaik with a message saying the part is in for repair and the fee is R885. I asked why the sudden change in amount, the response is the valve had to be replaced (as well). I responded that was the issue from the start and they quoted me R630, so how does it suddenly become 40% more? He said it includes labour and parts. Well, I thought replacing a valve means parts, and the act of replacing means labour, and they quoted me on it already??! No response. I asked for my magazine to be returned to me. I picked it up from the store. They handed it back to me at the store, with no apology, even though I expressed my displeasure. They did not offer me a refund on my booking fee that turned out to be useless. I told them I would post a review, and there was no reaction. If I didn't know any better, I would think they have (inefficient) robots working for them.
56 replies
29 months ago
Superb, personalised service from Castano Equestrian, always!
I stumbled onto Castano Equestrian in Ruimsig a few years ago and have never been disappointed. The store is run by two very hands-on female entrepreneurs that provide personalised, friendly service and they never disappoint. I was at their store for the Black Friday sale on Saturday and mentioned I couldn't find adult long riding boots that fit my leg - they're always too long. I asked them to let me know if they ever come across shorter long boots. They took my measurements, and found a pair of boot for me by Monday, even though I told them it's not urgent! As usual, very impressive. Thank you Adele and Louise!
0 replies
50 months ago
Equipment in Matrix Warehouse's care is the customer's problem if they mess up
I took in a brand new faulty device that was not purchased at Matrix for diagnostic and repair. Though I had already run a diagnostic, I was told I still have to pay for them to do so, for booking it in, and for storing it. I was told I had no choice but to agreed to pay the fee. I then booked it in, had to wait almost 10 minutes for the agreement to print, only to be told that I HAVE to sign the document that states I will have no claim against them in the event of loss, theft, fire, etc. I was not happy with this clause and I was told they are not prepared to assist me until I agree to that. It seems Matrix wants to charge their customers for storage, but they do not care if anything happens to customer property in their care. Surely the should have insurance? So, if their staff decided to do some free shopping, or they or someone else's neglect burns the building down, that's the customer's problem, not theirs Then, as if that was not enough, when I cancelled the order, I asked them to delete my details. I was told they cannot. So, despite the POPI Act, and my subsequent complaint with the POPIA regulator. They employ young staff, but they clearly do not train them in customer service or the law in general. They were completely unhelpful and dismissive.
159 replies
83 months ago
Excellent Service! Thank you
The best experience by far from a panel-beater/repair company. Jacqui and Jojo are definitely assets to the company they work for. I would highly recommend this company to anyone! Thank you for your excellent customer service.
56 replies
124 months ago
Are there actual people working at Autopage?
I am trying to do the simple thing of changing my personal greeting, but I have tried for the last 6 months, to no avail. I have deleted messages, re-recorded, and recorded again and again. I have tried calling, and get cut off. So I resorted to going online, and sending my complaint there. No response other than an automated one, giving a reference number. No one calls you. Then I tried e-mailing. Same thing - automated response with a reference number. Straight after that, another e-mail saying your enquiry is now closed. Then there is a message in small print saying dial 100 and follow the prompts! No one from Autopage phones you! I worked for a cell phone company! I was one of the very first cell users in SA! I should know by now how to change my personal greeting! So I try again, and the same thing happens. I call my number and my old greeting still appears! I e-mail again. I get told to delete the previous message, although I already explained this this was one of the first things I did. And so it has continued, e-mail after e-mail. Automated response after automated response. I tried calling again today, by now livid, and guess what? I got cut off again!
0 replies
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
2 (33.333333333333336%)