LL
Lefa L
Active since Jan 2013
2
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Reviews
2 reviews20 months ago
Script Authorization
If I could give a "0" I would.... This has by far the worst experience for me. Completely disorganised with zero care for customers who pay. These guys changed a service provider who authorises chronic scripts and I only find this out when I had to collect my medication, August I collect with no hustle, September the pharmacy tells me that my script is void and EEB is not going to pay. To find out that supposedly communication was sent to member to resubmit script where it was found that my contact details were captured wrong. Currently I am out of medication (chronic) and I still can't get medication, I last took medication on Sunday (29/09/2024) these people are still giving me the run around and don't want to authorise my script the only thing I get is "the matter has been escalated" yet I am not even the one who created this mess, should anything happen it is not like they will compensate my family and yet they are the ones not providing the service I PAY FOR. No wonder their ratings are this horrible
1 reply
113 months ago
Stopped Account
<p>I have been banking with Absa for more than 10years and what happened to me recently is distatesful. absa has decided to see it fit to stop/put a hold on my cheque account without prior notification, i called their customer service call centre twice and nobody could help me. one consultant told me that the Randburg branch put the stop on my account probably because they suspected something was wrong with my account, i call back again and the the second consultant tells me that the "collections department"put a stop on my account, i ask her if it is their SOP to just put holds on accounts without notification as i was never informed of am=ny stops or holds that will be put on my account.</p> <p> </p> <p>Now i am told that i will have to call the collections department to find out what is going on... what i an wondering is why have a customer service department that can provide any service???</p> <p> </p> <p>currently i an inconvenienced as i cant access the funds in my account... i guess i will have to fly to work. </p>
1 reply
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1 Star
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